IT Technician

• Provide end user support to VC3 clients via inbound phone, email, and webchat, following an ITIL-founded triage model
• Troubleshoot hardware, applications, VPN/remote access, network drives, DNS, and workstation performance issues
• Support user account management in Active Directory, Exchange, and O365, including account setups/terminations, password resets, email updates, and permission changes
• Perform IMAC requests, software installs, and system updates
• Manage mobile and telephone support, including mobile email setup, phone system adjustments, call forwarding, and extension updates
• Investigate spam/phishing emails, secure compromised email accounts, and complete malware scans and removal
• Escalate out-of-scope issues to the appropriate elevated team
• Update tickets, change logs, internal guides, and knowledge base articles
• Participate in the on-call rotation
• Perform additional duties as required

IT Service Technician I

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support onsite and remotely using connection software
• Thoroughly document and follow up on every customer interaction
• Prioritize and resolve tickets using established SOPs and KB articles while meeting or exceeding KPI goals
• Troubleshoot advanced desktop issues, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
• Run network cables, install patch panels, and set up racks/enclosures using wiring schemas, tools, and layouts
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores
• Test solutions, document work, and provide recommendations for ongoing system health
• Travel onsite to local clients’ premises

IT Regional Service Technician

• Troubleshoot and provide resolutions for client technology issues
• Serve as the initial point of contact for clients seeking remote technical assistance
• Ensure reliable technology resolutions
• Build client relationships through active listening and empathetic behavior
• Contribute to a collaborative team environment
• Discover and implement resolutions efficiently through critical thinking
• Tailor explanations of complex technical concepts to clients of all skill levels
• Empower clients by making technical concepts understandable

IT Systems Technician – On Site

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support onsite and remotely using connection software
• Thoroughly document and follow up on every customer interaction
• Prioritize and resolve tickets using established SOPs and knowledge-base articles while meeting or exceeding KPI goals
• Troubleshoot advanced desktop issues, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
• Run network cables, install patch panels, and set up racks/enclosures
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores
• Test solutions, document work, and provide recommendations for ongoing system health
• Travel onsite to local clients' premises in the Charlotte, NC metro area

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support onsite and remotely using connection software
• Thoroughly document and follow up on every customer interaction
• Prioritize and resolve tickets using established SOPs and knowledge-base articles while meeting or exceeding KPI goals
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
• Run network cables, install patch panels, and set up racks/enclosures
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores
• Test solutions, document work, and provide recommendations for ongoing system health

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support onsite and remotely using connection software, with thorough documentation and follow-up for every interaction
• Prioritize and resolve tickets by following established SOPs and knowledge base articles, meeting or exceeding KPI goals
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform hardware repair, maintenance, security tasks, component replacement, and diagnostics
• Run network cables, install patch panels, and set up racks/enclosures using wiring schemas, tools, and layouts
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores as needed
• Test solutions, document work, and provide recommendations for ongoing system health
• Travel onsite to local clients’ premises

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support onsite and remotely using connection software
• Thoroughly document and follow up on every customer interaction
• Prioritize and resolve tickets by following established SOPs and knowledge-base articles while meeting or exceeding KPI goals
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
• Run network cables, install patch panels, and set up racks and enclosures
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores
• Test solutions, document work, and provide recommendations for ongoing system health
• Serve Portland, Oregon and the surrounding metro area, traveling onsite to local client premises

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support onsite and remotely using connection software
• Document and follow up on every customer interaction
• Prioritize and resolve tickets using established SOPs and knowledge-base articles while meeting or exceeding KPI goals
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
• Run network cables, install patch panels, and set up racks/enclosures
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores
• Test solutions, document work, and provide recommendations for ongoing system health
• Travel onsite to local client premises in Portland, OR and the surrounding metro area

• Diagnose and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support onsite and remotely using connection software
• Document and follow up on every customer interaction
• Prioritize and resolve tickets according to established SOPs and knowledge-base articles while meeting KPI goals
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform hardware repair, maintenance, security tasks, component replacement, and diagnostics
• Run network cables, install patch panels, and set up racks/enclosures
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores
• Test solutions, document work, and provide recommendations for ongoing system health
• Travel onsite to local client premises in the Portland, OR surrounding metro area

• Answer inbound technical-support calls from external customers and internal employees
• Listen carefully, ask effective troubleshooting questions, and clearly communicate technical information
• Diagnose and resolve hardware, software, connectivity, and user-access issues
• Use remote-access tools such as ConnectWise Control and TeamViewer
• Document support requests, troubleshooting steps, and resolutions in the ticketing system
• Escalate advanced issues to System Administrators
• Provide desktop computer support, including workstation setup, equipment moves, software installation, and troubleshooting
• Support VoIP phones, including setup, provisioning, deployment, and troubleshooting
• Perform tablet maintenance, imaging, updates, software installation, and troubleshooting
• Provide limited Microsoft 365 user administration, including new-hire onboarding, email-group management, email-signature creation, password changes, and license assignments
• Evaluate returned diagnostic tools for redeployment suitability
• Collaborate with the manufacturing department on diagnostic-tool assembly and deployment
• Perform other duties as assigned

IT Technician jobs in United States

IT Service Technician I

IT Regional Service Technician

IT Systems Technician – On Site

IT Regional Service Technician

IT Regional Service Technician

IT Regional Service Technician

IT Regional Service Technician

IT Regional Service Technician

IT Regional Service Technician

Tier 1 IT Service Desk Technician