Implementation Specialist

• Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept across Cloudflare’s Security, Networking, and Developer Platforms
• Tailor solutions to public sector procurement and compliance standards
• Lead or oversee technical onboarding and implementation
• Serve as the primary executive and engineering contact for customers
• Own discovery, demos, onboarding, technical health, risk, and expansion strategy
• Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks
• Carry a variable quota tied to new business acquisition and/or account growth
• Drive platform adoption, revenue retention, cross-sell, and up-sell opportunities
• Lead technical Quarterly Business Reviews and translate platform capabilities into ROI for C-level executives
• Act as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion
• Use AI agents and internal platforms to automate RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring

Senior Customer Engineer, SLED

• Act as the primary point of contact for new clients throughout implementation
• Lead end-to-end client onboarding from discovery through platform configuration, data migration, testing, and go-live support
• Develop and manage project plans, milestones, and deadlines
• Collaborate with client stakeholders to understand business needs and payroll requirements
• Maintain proactive client communication throughout implementation
• Identify risks and blockers and implement mitigation strategies
• Leverage AI-powered workflows and automations for onboarding, project tracking, communications, documentation, and reporting
• Collaborate with Product, Account Management, Support, and Engineering to resolve issues
• Implement solutions to recurring challenges and improve processes
• Collect client feedback and analyze implementation trends
• Suggest product and process enhancements based on client pain points and bottlenecks
• Identify onboarding workflow gaps and propose innovative tools or approaches
• Design and implement AI-driven workflows and no/low-code automations
• Ensure implementations comply with regional and international payroll requirements
• Maintain project documentation covering requirements, configurations, workflows, and outcomes
• Use AI tools to improve documentation, knowledge management, reporting, and information accessibility with appropriate human oversight
• Facilitate handover to Account Management and Customer Success after implementation

Implementation Manager

• Develop Loomis’ SafePoint product and solution configuration
• Manage onboarding and implementation processes for specified clients’ implementations
• Report to the Implementation Specialist Manager
• Manage SafePoint logistics, equipment inventory coordination, vendor ordering, and planning alignment
• Own end-to-end implementation, resource scheduling, stakeholder communication, implementation process maintenance, installation, implementation, and training
• Study and understand the product offering and implementation project plan; become a Subject Matter Expert on SafePoint and its applications and permutations
• Drive continuous improvement, process efficiency, and internal and external customer satisfaction
• Apply project management skills to deliver comprehensive and problem-free solution implementations
• Use communication and influence management techniques to motivate co-workers, clients, and end-user customers
• Coordinate equipment allocation, shipment timing, delivery tracking, installation readiness, and inventory availability
• Work with Planning, Operations, Vendors, and service partners to forecast deployment needs and align ordering schedules with client implementation dates
• Monitor purchase requests, order status, delivery commitments, backorders, and escalations to prevent implementation delays
• Track inventory units on hand, committed to projects, in transit, and inventory risks
• Evaluate and improve how the product is sold, installed, and operated
• Establish and maintain client relationships and identify additional ways Loomis can provide value
• Manage vendor performance and support special projects assigned by Product Management

SafePoint Implementation Specialist

• Serve as the first point of escalation for technology troubleshooting in the field
• Resolve daily escalations from Superintendents
• Maintain weekly in-field presence across Dallas and, over time, Houston
• Own technology onboarding for new Superintendents and trade partners
• Maintain mobile field app training after initial launch
• Hold Superintendents accountable to best practices, including schedule maintenance and video capture
• Translate field feedback into product insights with the Implementation Manager and product managers
• Co-own Super adoption metrics in Texas and diagnose adoption blockers
• Intervene one-on-one to course-correct adoption issues
• Ensure the platform generates reliable data to train AI models
• Shadow Superintendents on new community schedules
• Iterate task universe and sequencing based on site reality
• Handle in-field schedule adjustments
• Identify bottlenecks and recommend improvements to execution speed, cost, and quality
• Synthesize observed needs into actionable product-team input
• Run the third-party video capture program in market
• Onboard capture partners, validate uploaded submissions, and ensure payment and feedback loops
• Build relationships across product, operations, estimation, and procurement
• Keep schedules, tasks, and best practices aligned across field and central operations
• Collaborate with front-line construction partners

Implementation Manager, Field-Based

• Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes
• Communicate and consult with stakeholders at all levels to earn trust and influence buying decisions
• Bridge the technical-business gap by defining success for proofs-of-concept and ensuring successful execution and outcomes
• Apply Mixpanel expertise and technical/consultative skills throughout proof-of-concept projects
• Partner with Account Executives to drive revenue growth and serve as the key technical customer contact
• Partner with post-sales teams to translate pre-sales value propositions into post-sales results
• Develop relationships and uncover the needs of key technical stakeholders within the assigned book of business
• Collect prospect feedback and share it with the Product team
• Lead technical qualification for customer use cases and deliver customized demos
• Scope and execute proof-of-concept projects, consulting on data ingestion, architecture, success criteria, and analytics rollout strategies

Senior Customer Engineer – LATAM

• Provide expert guidance on assessment design, content development, and evidence-based practices for statewide assessments
• Serve as a primary client-facing contact for content development requirements and educator committee meetings
• Translate standards and blueprints into item and test specifications; secure client approvals and maintain documentation
• Partner with Psychometrics on blueprint setup, test construction, data reviews, and standard setting inputs
• Configure item bank metadata and test maps and oversee form assembly for paper and online administrations
• Create, monitor, and update labor and non-salary forecasts
• Lead scope discussions with content development vendors; initiate SOWs and coordinate escalations
• Maintain and approve content development schedules; manage change control and document updates
• Identify and log project-specific risks; develop mitigation and contingency plans
• Troubleshoot item/test development issues and lead corrective actions
• Create and execute customer communication plans
• Facilitate customer review meetings and track customer satisfaction measures
• Define escalation pathways and ensure timely issue resolution
• Coordinate staffing; provide performance feedback and coaching to team members and vendor partners
• Foster team collaboration and support a positive team environment
• Leverage AI-powered tools in assessment content development, review, and enhancement
• Integrate AI-generated assets into assessment workflows with editorial oversight and provenance documentation
• Stay current with AI technologies and share practical guidance and tool recommendations

Advanced Specialist, Implementation Specialist

• Own implementations from kickoff through go-live, including timelines, milestones, risks, and customer communication
• Execute integration playbooks and coordinate EHR/PMS and third-party integrations
• Configure providers, appointment types, availability, widgets, knowledge bases, and other product settings
• Configure AI agents, including workflows, procedures, prompts, guardrails, and customer-specific business rules
• Understand customer requirements and translate them into effective agent workflows and experiences
• Coordinate telephony setup and call-forwarding with customer IT/telephony teams
• Lead UAT, end-to-end testing, go-live, and post-launch validation
• Identify risks and technical dependencies early and coordinate resolution with FDE/Engineering
• Maintain accurate implementation documentation and continuously improve implementation playbooks
• Tune voice agent workflows, prompts, procedures, and guardrails based on customer requirements, UAT results, and real-world call behavior
• Conduct regular post-launch call reviews to identify gaps, incorrect responses, workflow issues, and improvement opportunities
• Own customer communication, testing, and delivery while coordinating backend requirements with FDE/Engineering

Implementation Specialist jobs in Texas