Inside Sales

• Sell Medical Surgical portfolio products through phone, email, and virtual customer engagements to achieve sales objectives
• Develop and maintain relationships with clinicians, supply chain stakeholders, and other customer contacts within assigned accounts
• Identify, qualify, and advance sales opportunities through proactive prospecting, account outreach, and territory planning
• Communicate product features, clinical benefits, and value propositions to clinical and economic decision-makers
• Support customer education, product demonstrations, and implementation activities with field sales and clinical teams
• Maintain accurate customer, activity, and opportunity data in Salesforce.com and other business systems
• Analyze account and territory data to prioritize activities, identify growth opportunities, and support business planning
• Collaborate with Account Managers, Clinical Specialists, Regional Managers, and Directors to support territory objectives and customer success
• Support customers throughout the United States
• Travel up to 25% for training, customer meetings, and business-related activities

Associate Inside Sales Representative

• Sell Medical Surgical portfolio products through phone, email, and virtual customer engagements to achieve sales objectives
• Develop and maintain relationships with clinicians, supply chain stakeholders, and other customer contacts within assigned accounts
• Identify, qualify, and advance sales opportunities through proactive prospecting, account outreach, and territory planning
• Communicate product features, clinical benefits, and value propositions to clinical and economic decision-makers
• Support customer education, product demonstrations, and implementation activities with field sales and clinical teams
• Maintain accurate customer, activity, and opportunity data in Salesforce.com and other business systems
• Analyze account and territory data to prioritize activities, identify growth opportunities, and support business planning
• Collaborate with Account Managers, Clinical Specialists, Regional Managers, and Directors to support territory objectives and customer success
• Support customers throughout the United States

• Manage a portfolio of smaller retail accounts based on geography, sales volume, and store type
• Build and maintain relationships with store owners, managers, and staff
• Identify sales opportunities and execute strategies to drive revenue growth and brand loyalty
• Conduct regular virtual check-ins and occasional in-person visits
• Use scripts to guide conversations around seasonal focus areas, sales, and service goals
• Provide product knowledge, technical support, and training to retail partners
• Support virtual training initiatives and other territories as needed
• Liaise between retailers and internal teams to resolve issues and ensure satisfaction
• Develop and execute territory plans balancing virtual engagement with strategic in-person visits
• Maintain accurate CRM records of visits, calls, and customer interactions
• Collaborate with regional sales, marketing, and operations teams
• Work with the direct manager and NACIC Customer Experience Manager to ensure consistent ISR service and performance nationwide
• Provide feedback and data for ongoing MDIP program development
• Track and report sales performance, customer engagement, and market trends

Inside Sales Representative

• Initiate prospect and existing customer contact through telephone, email, and other available resources
• Promote company growth through professional sales techniques, customer service, sales presentations, and support for Outside Rental Representatives
• Use the internal CRM, conduct research, and gather information to achieve corporate sales objectives
• Generate new customer leads through cold-calling, prospecting, and lead-generation techniques
• Follow up on quotes to convert them into orders and establish customer trust
• Maintain notes and organize prospect accounts into repeat customers
• Collect and record cold-call data about ongoing jobs for lead development
• Establish relationships that generate referrals and future bidding opportunities
• Partner with Outside Rental Representatives to provide lead-generating and sales support
• Follow up with customers after job completion for feedback, referrals, and future opportunities
• Maximize sales potential using competitive sales techniques, product knowledge, and service offerings
• Manage high volumes of inbound and outbound calls and use online customer service features
• Build relationships with new contacts within existing companies and grow account bases and revenues
• Qualify customers and equipment needs to convert open quotes into orders
• Represent the company at trade shows when needed and generate customer interest
• Perform other related duties as assigned

Inside Sales Rental Rep, Great Plains Region

• Prospect, qualify, develop, and close new sales opportunities through outbound calls, emails, and follow-up communication
• Schedule and conduct follow-up interactions with key purchasing agents
• Develop and execute a strategic territory plan to exceed revenue goals
• Grow a qualified sales funnel and opportunity pipeline to support monthly revenue expectations
• Research and identify potential new accounts
• Input sales opportunities and customer interactions into the CRM accurately and timely
• Document conversations, key influencers, and buyer insights in the CRM
• Onboard new customers, complete required workbooks, and ensure a seamless transition to Leiters Health
• Build understanding of the 503B market, competitors, GPO contracts, pricing structures, and internal contracting mechanisms
• Collaborate cross-functionally regarding product availability and customer communications
• Initiate and track customer commitment compliance
• Build and nurture key-contact relationships to expand the product portfolio and identify future opportunities
• Conduct proactive outreach and follow-up to educate customers, explore pain points, and ensure needs are met
• Manage customer complaints through timely follow-up and resolution
• Utilize internal SOPs, processes, forms, and quality-control measures
• Compile data and prepare reports, spreadsheets, and related documentation
• Perform other duties as assigned