Learning and Development

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning
• Translate operational standards, SOPs, and business needs into measurable learning objectives and structured learning experiences
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets
• Conduct stakeholder interviews to understand business goals, performance gaps, and learner needs
• Partner with HQ and franchise subject matter experts to validate content accuracy and alignment with operational practices
• Collaborate with Field Capability to ensure instructor-led training supports evolving learning objectives
• Ensure content adheres to SERVPRO content standards, brand voice, and instructional design standards
• Maintain version control and support content lifecycle management with the LMS Architect & Governance role
• Conduct course quality assurance reviews for clarity, accessibility, and instructional integrity
• Design assessments, knowledge checks, and capability validation tools
• Work with Learning Experience to structure, tag, and optimize content in the LMS
• Collaborate with Project Managers to scope, plan, and execute content development projects
• Incorporate learner feedback, data insights, and operational changes into content updates
• Stay current on instructional design trends, adult learning principles, and educational technology tools
• Report to the Director, Instructional Design

Instructional Designer

• Turn business needs into engaging, practical learning experiences that build employee capability, improve performance, and support career growth
• Design instructor-led, virtual, blended, and self-paced learning tied to business priorities and clear learning outcomes
• Create facilitator guides, presentations, digital learning, videos, job aids, assessments, toolkits, and performance-support resources
• Translate complex or loosely defined topics into clear, engaging learning experiences using storytelling, visual design, interaction, and practice
• Develop learning pathways and curricula for onboarding, manager and leadership capability, career growth, role readiness, and organizational priorities
• Evaluate learning effectiveness and refine content, delivery methods, and learner experiences based on feedback and results
• Facilitate inclusive learning for individual contributors, people leaders, senior leaders, and cross-functional groups
• Adapt content, tone, pace, and delivery methods to audiences and business contexts
• Prepare internal facilitators and subject matter experts through materials, rehearsal, coaching, and feedback
• Own learning programs and projects from discovery through evaluation
• Develop project plans, milestones, workflows, stakeholder roles, communications, success measures, and quality checkpoints
• Identify risks and elevate decisions when needed
• Research learning technologies, platforms, and external resources; recommend and support implementation of solutions
• Partner with leaders and subject matter experts to identify needs, challenge assumptions, and recommend practical, creative solutions
• Build relationships across a matrixed organization and influence progress without direct authority
• Explore emerging learning practices, facilitation techniques, and generative AI, translating ideas into responsible improvements

Learning & Development Manager

• Evaluate processes, develop action plans, and coordinate strategic implementation of quality system processes and corrective actions at the plasma donor center
• Maintain oversight of the center’s quality management system and drive continuous quality improvement
• Direct and monitor processes for compliance with state, federal, and company regulations
• Implement SOPs for quality control and regulatory compliance
• Oversee the center training program, staff competency, and training records
• Collaborate with the Center Manager to maintain product quality, donor suitability, and donor safety
• Manage personnel functions for the Quality Associate, including work assignment, hiring, development, training, discipline, termination, scheduling, and task follow-up
• Oversee internal and external audits, including preparation, execution, responses, corrective/preventive actions, assessment, and follow-up
• Assess quality and training system effectiveness through trend recognition, failure investigation, and direct observations
• Investigate deviations and customer complaints using root-cause analysis
• Follow up on corrective/preventive actions, system implementations, and process improvement plans
• Oversee product and biohazard waste shipments, including regulatory compliance, labeling, documentation, and final shipment authorization
• Review unsuitable test results, unit lookback information, donor adverse event reports, and related documentation
• Ensure annual job and center training is completed, documented, and filed
• Conduct employee training observations before independent work release
• Verify supplies and materials meet quality requirements and are stored appropriately; investigate nonconformance and initiate rejections
• Determine donor suitability and manage donor deferrals and reinstatements
• Prepare quality analysis reports and conduct research to resolve systemic compliance issues
• Ensure CLIA proficiency testing, complaint investigations, and training are properly documented
• Hold monthly Quality Meetings to communicate status updates and manage action outcomes

Quality Systems – Training Manager

• Coordinate and support talent and organizational development programs and initiatives
• Research, develop, coordinate, and facilitate learning and development programs for employees and leaders using varied instructional methods
• Administer learning and talent management platforms, including content, employee data, reporting, workflows, and related processes
• Coordinate and continuously enhance the headquarters onboarding experience
• Administer and support succession planning, talent reviews, employee assessments, 360-degree feedback, mentorship, leadership development, and other talent programs
• Coordinate internal professional development, emerging talent, internship, mentorship, and leadership development programs
• Design and distribute training materials, job aids, communications, and development resources
• Monitor participation, effectiveness, and feedback; prepare reports and recommend improvements
• Promote learning, development, and talent programs through employee communications and internal marketing
• Support employee engagement, recognition, volunteerism, and culture-building initiatives
• Partner with business leaders and subject matter experts to deliver learning and talent programs
• Manage training and program logistics, including scheduling, meeting setup, materials, communications, and participant support
• Coordinate with external vendors and partners
• Assist with special projects and other Talent initiatives as assigned

Talent Development Specialist

• Design and develop engaging learning materials, including e-learning modules, instructor-led training, videos, job aids, and other materials using instructional design best practices
• Regularly review, update, and enhance training content to reflect changes in policies, procedures, regulatory requirements, and industry best practices
• Upload, maintain, and optimize training content in the LMS
• Ensure an intuitive LMS user experience, accurate tracking of employee progress, and troubleshoot technical issues
• Partner with department leaders and stakeholders to identify training needs, gather accurate content, and develop customized training solutions
• Deliver virtual and in-person training sessions covering leadership development, compliance, technical skills, professional skills, and workforce upskilling
• Use interactive techniques to enhance learner engagement and knowledge retention
• Use assessments, surveys, and feedback mechanisms to measure training impact and analyze results
• Continuously improve training content and delivery
• Research and apply current instructional design techniques, e-learning technologies, and best practices

Learning and Development jobs in Tennessee

Instructional Designer

Learning & Development Manager

Quality Systems – Training Manager

Talent Development Specialist

Learning & Development Specialist