Operations

• Monitor TikTok Shop account health, performance metrics, policy violations, listing takedowns, product and IP flags, and warnings.
• Draft, submit, and follow up on appeals for listing violations, product qualification issues, and shop-level actions.
• Prepare brand authorization and product qualification applications and maintain authorization records.
• Maintain violation, appeal, outcome, and root-cause logs; escalate threats to shop standing.
• Manage return and refund requests, including refund-only, partial-refund, disputed, accepted, and rejected returns.
• Coordinate with the returns processor and fulfillment teams on Amazon MCF and Fulfilled by TikTok order issues.
• Create and maintain TikTok Shop apparel and footwear listings, including titles, descriptions, variants, images, size charts, attributes, pricing, and shipping templates.
• Align TikTok Shop listings with Amazon catalog SKUs using the UPC-based product map.
• Create and maintain Shein and Shopify listings and process Stadium Goods dropship orders through Shopify.
• Handle marketplace customer messages, returns, account health, violations, appeals, order status, and tracking.
• Run inventory sync checks, document SOPs with Loom walkthroughs, and receive training on promotions, affiliate samples, and Shopify launch setup.
• Deliver weekly operations summaries and maintain violation, returns, and listing trackers for leadership review.

Explore Shop and Marketplace Operations Specialist, VA at Lago. Review requirements and application details.

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