Operations

• Handle inbound calls from customers/agents to resolve account queries
• Provide customer service for insurance policy transactions, including new business, renewals, amendments and enquiries
• Meet or exceed business KRAs, including NPS, Quality, Productivity and AHT or other specified metrics
• Work in a 24*7 environment with split offs and rotational shifts
• Work from the office or hybrid as specified by the business/process
• Collaborate with the team and adapt to adversity, business challenges and requirements
• Operate with minimal supervision

Operations Associate

• Manage and improve existing partner programs, aligning them with business goals and partner needs
• Lead new initiatives from inception to execution, driving operational improvements and process efficiencies
• Collaborate with strategic partners to gather requirements, design processes, and implement scalable renewal and program initiatives
• Implement partner enablement strategies, including training, resources, and tools for Distributors and Resellers
• Collaborate with Partner Account Executives and leadership to align program strategy with business priorities
• Define program scope, success metrics, and execution plans cross-functionally
• Track and analyze partner performance using key metrics and KPIs
• Provide data-driven insights and recommendations for continuous improvement
• Address and resolve partners' issues, questions, and concerns

Channel Programs & Operations Manager II

• Serve as the primary point of contact for assigned accounts and participate in regular meetings
• Maintain strong operational relationships with partners
• Act as a trusted, collaborative partner for internal and external collaborators
• Establish and nurture relationships with procurement, accounts payable, buyers, and sales account representatives
• Manage customer assets and entitlements, identify opportunities, and address roadblocks
• Identify continuous-improvement opportunities throughout the sales cycle
• Partner with Sellers to streamline the business closing process
• Support mentorship and training for peers and customers
• Recommend ad-hoc technical and operational solutions within operational transactions
• Define and deliver analytics based on partners’ care-about, evaluation criteria, and methodology
• Provide input into quarterly business reviews and scorecard reviews
• Recommend purchasing and channel options
• Manage blocking issues and improve non-standard commercial terms and processes

Staff Operations Manager

• Coordinate video projects from assignment through completion
• Track deadlines, revisions, and deliverables
• Perform QA on completed videos, including pacing, captions, audio, transitions, branding, and formatting
• Provide clear, actionable revision feedback to video editors
• Maintain organized project workflows and communication across the team

Creative Operations Coordinator

• Manage video projects from assignment through completion
• Track deadlines, revisions, and deliverables
• Perform QA on completed videos, including pacing, captions, audio, transitions, branding, and formatting
• Provide clear, actionable revision feedback to video editors
• Conduct introductory calls with prospective clients
• Maintain organized project workflows and communication across the team

Creative Operations Manager

• Support sales teams throughout the complete cycle, utilizing data audits to ensure compliance with Smartsheet’s policy and customer needs.
• Work within Salesforce.com and CPQ to assist sales and identify or report system bottlenecks and data integrity issues.
• Manage the daily approval process with focus on SLA adherence and Turnaround Time metrics.
• Customize order forms and guide complex deals while balancing commercial flexibility with financial risk.
• Partner with Finance, Legal, and Professional Services to resolve transaction hurdles and reconcile deal-related data.
• Identify trends in the Quote-to-Cash cycle and implement process improvements to accelerate revenue recognition and sales efficiency.
• Adapt to changing business rules and organizational shifts; document and train others on new workflows.
• Collaborate with Order Operations team members to address requests.
• Perform other duties as assigned.

Order Operations Specialist

• Manage day-to-day tour operations throughout the Central America & Caribbean region
• Ensure high performance, sustainable regional growth, traveler satisfaction, and traveler and tour staff safety
• Lead, develop, and manage Operations and Field Staff
• Develop company culture and promote G Adventures Core Values
• Facilitate collaboration, innovation, communication, training, and brainstorming sessions
• Supervise field staff scheduling, recruitment, selection, coaching, training, KPI management, performance reviews, career development, and CEO retention
• Oversee payroll, accounts, comments, bonuses, CEO contracts, trip and welcome notes, worker profiles, schedules, performance, 1:1 meetings, swag, and disciplinary actions
• Supervise Slack Trip Channels and promote effective use of Technical Itineraries
• Review traveler feedback, manage complaints, coordinate ground support, and lead Critical Incident Management
• Maintain emergency phone procedures and work with Customer Solutions on post-tour complaints
• Represent G Adventures and client brands throughout the region
• Develop and implement products, tour schedules, third-party relationships, and commercial initiatives
• Improve operational efficiency, manage budgets and margins, identify savings, and supervise service revalidation
• Collaborate with Finance, Revenue Management, Product, Commercial, Talent, and other stakeholders
• Develop industry contacts, join travel networks, and promote company initiatives

Operations jobs in Costa Rica