Operations

• Direct and coordinate warehouse and administrative functions to promote efficient, effective service and quality customer service
• Participate in recruitment and selection processes
• Develop direct staff through training and performance management initiatives
• Manage inventory movement and audits
• Coordinate inventory preparation, RF-system cycle counts, vendor returns, product displays, and promotional materials for counter sales
• Oversee debit memo processes and work with accounting to expedite past dues
• Manage cash and credit transactions, customer credit approvals, pricing contracts, and job queue management
• Ensure appropriate response times to incoming calls, emails, and other communications
• Maintain customer relationships and trust through follow-up and problem resolution
• Assist with branch safety activities, facility security, and building management
• Report accidents promptly with HR guidance
• Support other branches in securing customer orders with the Sales team and Managers
• Evaluate and identify process improvements to enhance branch operations
• Focus on warehouse and administrative functions and key branch financial measurements

Operations Manager

• Provide back-office support and oversight to accounts and transactions
• Perform routine maintenance and verification on deposit accounts and customer records
• Ensure compliance with federal and bank rules and regulations
• Review daily deposits for errors and omissions
• Process daily maintenance requests, including transfer and sweep verifications and setups
• Track, review, and clear account exceptions
• Review reports to confirm maintenance and input accuracy
• Troubleshoot, trace, and resolve errors; escalate issues as needed
• Research and assist internal and external customers with questions or issues
• Process verification of new accounts and maintain accounts, including IRAs, CDs, Safe Deposit Boxes, and Savings
• Verify and mail statements, notices, letters, and interest checks
• Escalate issues or concerns regarding verifications

Deposit Operations Specialist – Verification

• Provide a broad variety of administrative, operational and staff support services for assigned group(s) or manager(s)
• Write, track and compile reports
• Conduct research, exception processing, data entry, record keeping and/or data maintenance
• Ensure proper application of and compliance with internal and regulatory standards, guidelines and procedures
• Review and evaluate work quality and productivity standards for assigned product line and/or work area as applicable
• Review reports, loan files and other policies and procedures to promote quality execution of loan operations functions and related transactions impacting financial statements
• Use PC-based software packages for word processing, graphics, spreadsheets and databases
• Perform specified job duties that may vary by area

Performance Operations Associate

• Partner with local General/Line Managers to audit, coach, and optimize operations
• Implement regional cost-containment strategies to improve gross margins and center EBITDA
• Conduct ticket dives and audit timecard adherence, overtime, labor efficiency, dispatch efficiency, and technician utilization
• Enforce standardized multi-trade flat-rate pricing guides and audit Pricebook Pro services and tasks
• Oversee warehouse controls, truck stock, replenishment, inventory counts, and vendor partnerships
• Ensure adherence to the SoOps operational blueprint across dispatching, sales, and service
• Mandate 100% data compliance within ServiceTitan for accurate regional reporting and KPIs
• Audit diagnostic and installation quality protocols to reduce recalls, return work, $0 jobs, and diagnostic-only jobs
• Ensure safety training completion, safety protocol adherence, OSHA compliance checks, and EPA refrigerant logging
• Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities
• Conduct unannounced multi-trade job site inspections for PPE usage and code-compliant installations
• Enforce collection of 100% payment upon job completion under a COD policy
• Drive technician adoption of consumer financing programs
• Partner with branch managers to resolve 30/60/90-day outstanding balances and streamline invoicing workflows
• Perform additional duties as assigned

Regional Operations Support Manager

• Oversee the activities of the department and its instructors in training Operations team members
• Maintain Kronos time records for direct reports
• Attend and audit new hire classes
• Follow up with department supervisors on customer satisfaction
• Handle Quality Management System (QMS) floor training using Floor Training Tracker
• Conduct needs assessments with department supervisors
• Evaluate training materials and recommend improvements
• Serve as a training instructor when necessary
• Generate special reports from the Employee Training Database and timekeeping system
• Organize, execute, file and store training records
• Enter paper records into the electronic database to ensure compliance with the Records Retention Matrix
• Generate and distribute required training rosters and sign-off sheets
• Ensure compliance with QMS training requirements
• Maintain the organizational structure in the Employee Training Database, including employees, roles and associated QMS training requirements

Operations Training Supervisor – 1st Shift

• Support the End-to-End Project Manager and/or Project Engineering Manager throughout the project lifecycle
• Deliver successful vertical startup according to Project Success Criteria
• Develop and lead the Commission, Qualification and Verification (CQV) process
• Lead the OSL workstream with indirect reports across Operations/Production, Maintenance, SHE, QA, HR/Training, ME, Supply Planning, and S&D
• Participate in Project Leadership
• Ensure safe, on-time startup of new equipment and processes
• Deliver results within established capital and PRO budgets
• Coordinate functional workstreams and follow up on tasks and deliverables
• Communicate regularly with the Steering Committee and Factory Leadership Team
• Forecast commissioning and startup budgets
• Deliver agreed Project Success, safety, and quality criteria
• Report to the Production Manager and dotted-line to the Engineering Manager

Operations jobs in Kentucky

Operations Manager

Deposit Operations Specialist – Verification

Performance Operations Associate

Regional Operations Support Manager

Operations Training Supervisor – 1st Shift

Operations Startup Specialist