Operations

• Handle inbound calls from customers/agents to resolve account queries
• Provide customer service for insurance policy transactions, including new business, renewals, amendments and enquiries
• Meet or exceed business KRAs, including NPS, Quality, Productivity and AHT or other specified metrics
• Work in a 24*7 environment with split offs and rotational shifts
• Work from the office or hybrid as specified by the business/process
• Collaborate with the team and adapt to adversity, business challenges and requirements
• Operate with minimal supervision

Operations Associate

• Coordinate, oversee, and complete assigned local trial activities according to the task matrix
• Perform department, internal, country, and investigator file reviews and document findings
• Ensure allocated tasks are completed on time, within budget, and to high quality standards
• Communicate project risks to project leads and line manager
• Maintain study-specific documentation, team lists, training trackers, system access records, and project activity plans
• Keep the electronic Trial Master File up to date and provide GoBalto and eTMF system support
• Support risk-based monitoring activities
• Process documents, perform eTMF reviews, conduct mass mailings, and provide reports to internal team members
• Schedule and organize client or internal meetings and complete meeting minutes
• Review and track local regulatory documents
• Transmit documents to the client and centralized IRB/IEC
• Analyze and reconcile study metrics and findings reports and assist with resolving site documentation findings
• Maintain vendor trackers
• Assist with compilation and distribution of Investigator Site File and Pharmacy binder materials and non-clinical study supplies
• Assist with study-specific translation materials and translation quality control
• Attend kick-off meetings and take notes when required
• Act as an onboarding buddy and provide training to new staff as needed
• Support departmental and cross-functional process improvement initiatives

Clin Ops Delivery Associate III

• Administrarea IT-ului intern: laptopuri, conturi, acces, rețeaua de birou, servere Linux și aplicații interne
• Configurarea și administrarea laptopurilor Mac prin Jamf
• Gestionarea onboardingului și offboardingului IT
• Administrarea conturilor, grupurilor, permisiunilor, Google Workspace și Microsoft 365
• Instalarea și configurarea aplicațiilor necesare
• Menținerea inventarului echipamentelor și licențelor
• Gestionarea achizițiilor, garanțiilor, reparațiilor și relației cu furnizorii
• Administrarea infrastructurii Linux pentru aplicațiile interne
• Realizarea actualizărilor, mentenanței, monitorizării, backupurilor și verificărilor de restore
• Investigarea incidentelor și documentarea configurațiilor și procedurilor
• Administrarea access point-urilor, switch-urilor, gateway-urilor, VLAN-urilor, firewall-ului, accesului remote și rețelelor interne și guest Ubiquiti
• Aplicarea politicilor de acces, MFA, segmentării rețelei, criptării dispozitivelor, hardeningului, patchingului și recovery-ului
• Identificarea și remedierea vulnerabilităților uzuale
• Coordonarea auditurilor și chestionarelor de securitate enterprise
• Colectarea dovezilor tehnice, actualizarea documentației și urmărirea măsurilor de remediere
• Organizarea certificărilor tehnice ale echipei și a contribuțiilor pentru programele AWS
• Menținerea inventarelor, procedurilor, documentației rețelei și calendarului verificărilor și termenelor recurente
• Preluarea independentă a zonei de IT intern după aproximativ trei luni

IT Operations Specialist

• Serve as the technical Subject Matter Expert for Jolera's SolarWinds Platform.
• Administer, configure, monitor, maintain, and optimize SolarWinds and associated modules.
• Own the technical SolarWinds component of client and infrastructure onboarding.
• Configure and onboard servers, network devices, applications, storage, virtualization, and other supported infrastructure.
• Configure and troubleshoot monitoring using SNMP, ICMP, WMI/WinRM, APIs, and SolarWinds Platform Agents.
• Manage monitoring templates, thresholds, alerts, dependencies, dashboards, reports, users, permissions, licensing, and polling engines.
• Monitor platform health, performance, and capacity and identify improvements.
• Perform platform maintenance, upgrades, patches, and configuration changes under Change Management processes.
• Develop automation using SolarWinds APIs, PowerShell, scripting, and other technologies.
• Develop and maintain integrations with PSA, ITSM, RMM, reporting, CMDB, and automation platforms.
• Provide advanced troubleshooting, root-cause analysis, and technical escalation support.
• Develop documentation, standards, procedures, and best practices.
• Collaborate with Onboarding, Service Delivery, GIRC, Project Management, and technical teams.
• Provide technical input into client solutions, service design, RFPs, and proposals.
• Continuously improve service quality, efficiency, automation, and scalability.

MSP Technology Operations Specialist – SolarWinds

• Prepare and manage draft quotations for Cloudflare licensing, professional services, and support or managed service plans
• Translate technical scoping into quote-ready commercial documentation with Sales Engineers
• Coordinate with Cloudflare distributors, including Mindware, on pricing, approvals and quote submissions
• Support Account Executives with deal preparation, client coordination and sales follow-up
• Schedule and coordinate client demos, onboarding sessions and internal handovers
• Support preparation and distribution of Cloudflare marketing materials and commercial documentation
• Track indirect opportunities involving partners and distributors
• Maintain accurate opportunity and account information in Zoho CRM
• Track renewals and coordinate timely preparation and follow-up
• Maintain structured weekly sales reporting covering pipeline activity, renewals and deals in progress
• Act as an operational point of contact for client requirements when Account Executives are unavailable
• Gather and organise client information ahead of Account Executive or Sales Engineer involvement
• Escalate commercial or operational issues to appropriate sales, technical or partner teams
• Ensure quoting and sales activities follow internal processes and approval workflows
• Work with Account Executives, Sales Engineers, Cloudflare partners and distributors, sales leadership and delivery operations
• Report to the Sales Director

Sales Support and Account Operations Specialist, Arabic, French, English

• Coordinate and oversee day-to-day field operations throughout the project
• Manage communication and coordination with distributed field teams
• Organize team schedules, assignments, and operational activities
• Monitor project progress, attendance, task completion, and operational KPIs
• Collect, review, and maintain operational reports and project data
• Identify operational issues and coordinate timely resolutions
• Handle escalations and communicate critical issues to project management
• Support field team members with operational questions and day-to-day challenges
• Ensure project processes and operational requirements are followed consistently
• Coordinate with internal teams and other stakeholders to ensure smooth project execution
• Maintain accurate records, trackers, and documentation using Excel/Google Sheets
• Identify potential operational risks and proactively suggest solutions
• Adapt to changing project requirements, priorities, and operational circumstances

Field Operations Coordinator – Operations Manager

• Own every product run from production order to live for sale
• Track purchase orders and production timelines with contract manufacturers
• Confirm reorder lead times, secure production slots, and flag stock-coverage risks
• Coordinate formula updates, reformulations, R&D contracts, and bench testing
• Source raw ingredients, qualify suppliers, request samples/specifications, gather quotes, and compare quality and cost
• Track raw-ingredient sourcing, documentation, material-lot decisions, and production invoicing
• Solicit and compare freight quotes, book pickups, and coordinate domestic/international freight
• Coordinate customs clearance, customs bonds, TSCA documentation, FDA release, and cargo insurance
• Act as logistics point of contact between manufacturers, freight forwarders, and the 3PL
• Create inbound shipments and configure Shipfusion SKUs and inventory data
• Track 3PL check-in and resolve damaged, missing, or rejected-unit discrepancies
• Request, edit, upload, and maintain Certificates of Analysis and related master spreadsheets
• Coordinate label designs, proofs, dies, estimates, label files, web-ready formats, and 3D bottle renders
• Update Shopify and Amazon catalog information, imagery, product weights, dimensions, stock states, and product pages
• Plan Amazon FBA replenishment shipments around major sales events and allocate stock between 3PL and Amazon
• Maintain master tracking spreadsheets and consolidate email, Slack, and Asana communications
• Potentially expand into demand planning, landed-cost/COGS tracking, vendor and 3PL performance management, regulatory compliance, SOP documentation, product launches, and EU/UK expansion support

Operations Manager

• Coordinate workflows and initiatives across different areas of the business
• Support customer-related operations, including onboarding, ongoing customer needs, and retention initiatives
• Work across Sales, Accounting, Operations, and technical teams to resolve issues and move priorities forward
• Track priorities, blockers, follow-ups, and next steps
• Identify operational gaps and help determine the right people or resources needed
• Build and improve processes as business needs evolve
• Follow issues and commitments through to completion
• Provide clear, concise updates on progress and outstanding items

Operations jobs in Romania