Operations

• Consult on and analyse automotive roadside service cases, making decisions on service provision for clients
• Monitor daily roadside service operations across the company's fleet and external service providers
• Evaluate workshop and service provider performance against set standards, identifying gaps and driving measurable improvement
• Lead service improvement initiatives and develop standardised processes across the internal and external network of workshops and technicians
• Design, prepare, and deliver training programmes for service station staff and external providers
• Follow up on operational issues and develop practical solutions to ensure seamless service delivery
• Resolve service complaints in a timely and professional manner
• Summarise service reports and provide data-driven recommendations to improve network performance
• Advise internal and external stakeholders on operational and technical matters
• Support the business in increasing profitability and reducing operational costs
• Support cross-functional projects to achieve business targets
• Perform additional duties and assignments as directed by management

Senior Automotive Technical – Roadside Assistance Operations

• Manage customer inquiries via Line, Facebook, and WhatsApp
• Follow up leads, conduct product presentations, prepare quotations, and close sales
• Train store operators and promoters and maintain training materials
• Manage orders, delivery coordination, installation scheduling, customer feedback, and post-installation follow-up
• Support franchisees with operational and sales guidance
• Monitor franchise performance and ensure compliance with brand standards
• Coordinate with internal teams and support marketing and product launch activities
• Drive sales targets and monitor store performance
• Manage staff scheduling and compliance
• Analyze lead conversion rate, sales revenue, and footfall traffic
• Provide recommendations to improve performance
• Monitor market trends and analyze direct and indirect competitors

Store & Operations Supervisor

• Manage course and learning offering configurations in Workday, including class setup, scheduling, and participant enrollment
• Manage training room bookings and ensure availability, readiness, and proper setup
• Support employee onboarding and orientation activities
• Manage training lesson submissions and registration with the Department of Skill Development (DSD)
• Track and follow up on DSD approval progress
• Process payments for external vendors, including invoice verification and follow-ups
• Manage intercompany chargeback activities and payments related to L&D center operations
• Act as a key point of contact for operational support employees, trainers, and vendors
• Coordinate with internal departments to support learning delivery
• Support process enhancements to increase operational efficiency
• Contribute ideas to improve learner experience and engagement

L&D Operations Coordinator

• Manage course and learning offering configurations in Workday, including class setup, scheduling, and participant enrollment
• Manage training room bookings and ensure availability, readiness, and proper setup for learning activities
• Support employee onboarding and orientation activities
• Manage training lesson submissions and registration with the Department of Skill Development (DSD), including approval tracking and follow-up
• Process payments for external vendors, including invoice verification and follow-ups
• Manage intercompany chargeback activities and payments related to L&D center operations
• Act as a key operational support contact for employees, trainers, and vendors
• Coordinate with internal departments to support learning delivery
• Support process enhancements to improve operational efficiency
• Contribute ideas to improve learner experience and engagement

• Perform daily checks and reconciliations to ensure compliance with regulations
• Assist with filing and monitoring chargebacks
• Review, analyze, and resolve chargeback disputes efficiently and accurately
• Perform financial adjustments for users and prepare bank refunds
• Maintain daily reports and ledgers
• Support month-end activities by preparing and maintaining supporting documentation
• Work closely with other teams to ensure smooth operations and improve user experience
• Provide recommendations for process streamlining and improvements

Operations jobs in Thailand

Senior Automotive Technical – Roadside Assistance Operations

Store & Operations Supervisor

L&D Operations Coordinator

L&D Operations Coordinator

Financial Operations Analyst – Chargeback/Dispute