Product Manager

• Own Empyrean ALM’s roadmap and backlog end to end
• Conduct customer interviews, shadow ALM managers and analysts, and test usability firsthand
• Discover needs across current-position data and reconciliation, chart of accounts and consolidation, scenario and shock design, NII/EVE and gap analytics, funds transfer pricing, and ALCO and regulatory reporting
• Understand financial-institution balance sheet risk management, including IRR policies, limits, ALCO cadence, model governance, audit trails, and examiner expectations
• Translate customer discovery into a prioritized, validated roadmap and clear engineering requirements
• Write precise functional requirements for complex financial calculations and workflows
• Partner continuously with ALM engineering on backlog grooming, requirement clarification, feature trade-offs, architecture, data models, and calculation-engine decisions
• Validate delivered functionality against real customer workflows
• Influence engineering, sales, customer success, professional services, and executive stakeholders
• Communicate roadmap priorities and trade-offs to technical, executive, and ALM audiences
• Collaborate with product marketing and sales on positioning, enablement, and demand generation
• Use product usage data and user feedback to prioritize enhancements and drive adoption
• Reduce product complexity while balancing new capabilities against technical debt, performance, calculation accuracy, and platform integrity
• Report to the Product Director, Balance Sheet Risk Solutions and collaborate daily with the product and ALM engineering teams

Product Manager – Balance Sheet Risk Solutions

• Drive the overarching product vision and multi-year roadmap for billing and commercial platforms across Compute, Delivery, and Security
• Architect convergence of legacy enterprise billing stacks with cloud compute billing systems
• Enable product-led growth through customer journeys, promotional credits, real-time cost visibility, and self-service account management
• Build enterprise commerce capabilities for negotiated pricing, complex commitments, custom discounts, credits, and consolidated billing
• Partner with engineering delivery organizations to transition technical teams toward modern agile frameworks and maintain SOX compliance
• Establish reusable capabilities for rating, metering, entitlements, and invoicing
• Lead cross-functional alignment across Product, Sales, Finance, Engineering, and Legal
• Drive strategic direction for Akamai's global billing ecosystem

Director, Product Management

• Lead the product team managing Akamai’s AI infrastructure and inference initiatives, from GPU clusters to scalable model deployment
• Drive long-term product vision and strategy for AI infrastructure
• Identify differentiation opportunities, shape positioning, and define investment priorities
• Own business outcomes across the GPU and cloud inferencing portfolio, including revenue growth, adoption, and customer satisfaction
• Collaborate with go-to-market leadership on pricing, packaging, and segment strategy
• Represent Akamai externally with customers, partners, and analysts
• Lead cross-functional execution across product, engineering, and SRE
• Advance Akamai’s AI platform and deliver GPU infrastructure and serverless inference innovations from concept through scale
• Build and lead a high-performing team of product leaders
• Drive accountability, execution discipline, and a culture of customer obsession

Senior Director, Product Management – AI Inferencing

• Define and champion the product vision, strategy, and roadmap for RealPage's Conversational AI product suite.
• Lead product strategy execution across ideation, development, launch, post-launch adoption, and iteration.
• Conduct market and competitive research to identify trends, customer pain points, and innovation opportunities.
• Partner with Marketing, Sales, Engineering, Support, and Customer Success on product development, go-to-market strategies, and sales enablement.
• Engage customers to gather insights, validate product concepts, and drive adoption of new products and features.
• Manage and mentor Product Managers and Business Analysts.
• Champion ethical and responsible use of AI technologies.

Senior Director of Product Management

• Define and champion the product vision, strategy, and roadmap for RealPage's Conversational AI product suite.
• Lead execution of the product strategy across ideation, development, launch, post-launch adoption, and iteration.
• Conduct market and competitive research to identify trends, customer pain points, and innovation opportunities.
• Partner with Marketing, Sales, Engineering, Support, and Customer Success on product development, go-to-market strategies, and sales enablement.
• Engage customers to gather insights, validate product concepts, and drive adoption of new Conversational AI products and features.
• Manage and mentor Product Managers and Business Analysts.
• Stay current with AI advancements, particularly Conversational AI, and champion ethical and responsible AI use.

• Define and own product strategy and roadmap for semantic insurance data capabilities
• Own a major semantic data product pillar enabling AI, analytics, automation, and product teams to use insurance data consistently
• Translate complex insurance business concepts into prioritized product capabilities
• Partner with Engineering and Architecture on semantic models, data contracts, metadata, APIs, knowledge graphs, data products, feature-ready datasets, and AI grounding layers
• Work with AI and data science teams on data structures, lineage, context, quality standards, and retrieval patterns for LLMs, copilots, agentic workflows, analytics, and decision support
• Collaborate with Product Managers across Policy, Billing, Claims, Distribution, Data, and Platform teams
• Establish common definitions and relationships for high-value insurance concepts
• Prioritize use cases including coverage interpretation, claims summarization, underwriting support, servicing automation, operational analytics, and cross-suite intelligence
• Define product requirements, user stories, acceptance criteria, business scenarios, and success metrics
• Partner with governance, quality, security, privacy, and compliance stakeholders
• Drive adoption, quality, reuse, and business impact of semantic data products
• Evaluate product performance, stakeholder feedback, implementation patterns, and data quality indicators to refine roadmap priorities

Senior Product Manager – Semantic Insurance Data

• Define and own product strategy and roadmap for semantic insurance data capabilities
• Own a major semantic data product pillar enabling AI, analytics, automation, and product teams to use insurance data consistently
• Translate complex insurance business concepts into prioritized product capabilities
• Partner with Engineering and Architecture on semantic models, data contracts, metadata, APIs, knowledge graphs, data products, feature-ready datasets, and AI grounding layers
• Work with AI and data science teams on data structures, lineage, context, quality standards, and retrieval patterns for LLMs, copilots, agentic workflows, analytics, and decision-support experiences
• Collaborate with Product Managers across Policy, Billing, Claims, Distribution, Data, and Platform teams
• Establish common definitions and relationships for high-value insurance concepts
• Prioritize use cases such as coverage interpretation, claims summarization, underwriting support, servicing automation, operational analytics, and cross-suite intelligence
• Define product requirements, user stories, acceptance criteria, business scenarios, and success metrics
• Partner with governance, quality, security, privacy, and compliance stakeholders on responsible AI consumption
• Drive adoption, quality, and business impact of semantic data products
• Evaluate product performance, stakeholder feedback, implementation patterns, and data quality indicators to refine roadmap priorities

• Lead the regional customer support team in collaboration with Global Support Leadership and CX Leadership
• Manage daily support operations, including strategic resourcing and staffing
• Serve as the first-line contact for regional escalations and understand scientist pain points
• Build team culture through regular meetings, recognition, career-growth conversations, and professional development
• Partner with the Incident Center of Excellence to mature incident processes, post-incident reviews, action-item closure, communication playbooks, and severity-based response criteria
• Build and operate a sustainable off-hours coverage model, including recruiting, training, and rotating as an escalation responder
• Analyze incident and support metrics, including volume, severity trends, time-to-resolution, and communication timeliness
• Report support trends to CX leadership and use them to inform staffing and process decisions
• Drive adoption of AI tools across support workflows to reduce ticket-handling time and surface account context
• Collaborate with Build, Product, Technical Account Managers, Customer Success, and Professional Services on customer issues and incidents
• Keep help content and product knowledge current
• Represent Support at customer visits, bootcamps, Benchtalk, conferences, and other customer-facing events as needed

Lead, Product Support

• Execute the GL Pay product strategy and roadmap with sales and product leadership
• Define, prioritize, and deliver new product capabilities and enhancements
• Manage product backlogs, requirements, and release planning within Agile delivery frameworks
• Collaborate with Technology, Operations, Risk, Compliance, Legal, and Sales teams to ensure successful delivery
• Gather, document, and validate business, client, operational, and regulatory requirements
• Translate requirements into user stories, acceptance criteria, process flows, and product specifications
• Support sprint planning, testing, release readiness, and post-launch activities
• Ensure solutions align with business objectives and client needs
• Support product launches and expansion into new markets and jurisdictions
• Assess regulatory requirements and operational impacts with cross-functional teams
• Contribute to business cases, operating procedures, risk assessments, and launch documentation
• Support initiatives involving cross-border payments, payment regulations, financial messaging standards, and alternative payment networks
• Support product governance, risk management, audit, and compliance activities
• Monitor product risks, dependencies, and remediation plans
• Prepare materials for executive reviews, steering committees, and governance forums
• Communicate roadmap progress, delivery status, and key priorities to stakeholders
• Participate in client discussions, product demonstrations, and requirements workshops

Vice President, Product Management – GlobalLINK Payments

• Own the vision, strategy, roadmap, and performance of app messaging capabilities
• Support customer engagement across digital channels
• Serve as the primary liaison between business, marketing, technology, and analytics teams
• Translate customer and business needs into scalable product solutions
• Drive prioritization, experimentation, measurement frameworks, and continuous optimization
• Improve engagement, adoption, and customer experience
• Lead stakeholders and influence cross-functional teams to deliver high-impact outcomes

Product Manager jobs in Massachusetts

Product Manager – Balance Sheet Risk Solutions

Director, Product Management

Senior Director, Product Management – AI Inferencing

Senior Director of Product Management

Senior Director of Product Management

Senior Product Manager – Semantic Insurance Data

Senior Product Manager – Semantic Insurance Data

Lead, Product Support

Vice President, Product Management – GlobalLINK Payments

App Messaging Product Manager