Product Specialist

• Gather market data and customer feedback from sales to identify trends, unmet needs, and market requirements
• Analyze competitor portfolios and benchmark technical performance to identify portfolio gaps
• Support business cases, consolidate requirements, manage initiatives, and track project execution from development through launch
• Ensure product information accuracy and completeness throughout the product lifecycle
• Identify data gaps and drive corrections
• Support sales with product-related questions
• Translate customer and market needs into actionable insights for Product Management and R&D decisions
• Report to the Product Line Manager
• Contribute globally to the Motion / IEC Low Voltage Motors division

Global Product Specialist, Process Performance Motors

• Provide customer support by phone, chat, and ticketing system, ensuring prompt, high-quality responses
• Log, classify, and track tickets, ensuring proper routing and compliance with service-level agreement (SLA) deadlines
• Provide technical and functional support for the system, focusing on public-sector accounting processes
• Identify, analyze, and resolve incidents
• Guide users in operating the system
• Assist with basic system configuration according to operational needs
• Document support interactions and solutions implemented, contributing to the knowledge base
• Collaborate with other departments to resolve more complex requests

Junior Product Specialist – Accounting/Finance

• Master the company’s processes related to assigned activities, performing them to a high standard and within established deadlines
• Monitor implementations, following the schedules and methodologies adopted by the company
• Provide support to users and clients in accordance with the guidance of the customer service lead
• Record all customer interactions to support client progress and ongoing follow-up
• Monitor customer satisfaction, report dissatisfaction, and identify potential customer churn risks
• Stay up to date on the product, business, legislation, and technology
• Participate in implementation projects within the division under supervision
• Support product, proof-of-concept (POC), and service presentations and demonstrations, assisting the sales team with negotiations and bid analysis under supervision
• Use company resources responsibly, with the goal of reducing expenses
• Manage and support the planning of open calendar slots for prospecting new revenue opportunities
• Perform other duties assigned by the immediate supervisor

Junior Product Consultant – Revenue Division

• Serve as the technical reference for the development and enhancement of mass-market personal lines products, including home, commercial, condominium, and real estate insurance
• Lead innovation, development, and portfolio enhancement studies and initiatives for mass-market insurance products
• Propose improvements from technical, commercial, regulatory, and customer experience perspectives
• Conduct feasibility studies and impact analyses to implement improvements and new solutions
• Identify market opportunities through trend analysis, benchmarking, customer and broker behavior analysis, and monitoring of competitor activity
• Develop proposals to enhance products, coverages, services, assistance offerings, and customer service journeys
• Lead product development initiatives and projects, coordinating across different business areas
• Monitor business, customer experience, and product performance indicators
• Participate in the development and maintenance of dashboards, KPIs, and analytical panels
• Prepare executive presentations, technical studies, and decision-support materials
• Support regulatory compliance and product governance
• Represent the Product area in multidisciplinary projects and technical discussions

Product Specialist – Innovation

• Manage and develop relationships with strategic partners and distribution channels, promoting sustainable business growth and expanding the distribution of mass-market insurance products
• Act as a consultant to partners, identifying opportunities to increase production, improve performance, and develop new business
• Map market needs and translate field insights into recommendations for evolving products, processes, and sales journeys
• Plan, organize, and deliver commercial and technical training for partner teams
• Develop support materials, presentations, incentive campaigns, and engagement initiatives
• Monitor performance, production, conversion, retention, profitability, and sales metrics
• Prepare analyses, diagnoses, forecasts, and management reports
• Conduct regular partner visits and monitor action plans
• Clarify technical and commercial questions and coordinate solutions to operational or commercial obstacles
• Facilitate collaboration between partners and internal teams
• Identify opportunities to improve processes, systems, and customer journeys
• Track market trends, competitor activity, and new distribution opportunities

Product Specialist – Mass-Market Channels

• Develop product-specific training programs for employees, distributors, partners, and physicians
• Support new product launches, ensuring successful market introduction
• Assist in developing surgical techniques, promotional materials, catalogs, and related content
• Attend surgeries involving the company’s products
• Support the sales team during technical visits, demonstrations, presentations, and technical negotiations
• Gather and report market, physician, and customer feedback to internal teams, including Sales, Quality, and R&D
• Assist with planning events and congresses
• Accompany visits from physicians, distributors, employees, and guests
• Participate in congresses, trade shows, and events
• Conduct workshops

• Oversee customer installations and provide training, accompanying examinations and procedures when necessary
• Define and organize industry events and contact speakers through leading professional associations
• Conduct practical equipment demonstrations
• Develop market entry and growth strategies for the product line through business plans, market analysis, and competitor studies
• Analyze the market through customer visits, event participation, and market intelligence reports
• Technically evaluate new products and the sales potential of new manufacturers
• Recommend equipment pricing based on market conditions and identify technical advantages over competitors
• Conduct external product training for customers
• Support sales and technical service teams through training, answering questions, and accompanying them on customer visits
• Prepare and monitor the department’s financial expense spreadsheets on a monthly basis
• Collaborate on the preparation, translation, and review of technical documents for certification and the submission of registrations to ANVISA
• Maintain contact with suppliers through meetings, distributor events, and sales report updates
• Work with the Planning and Demand team to classify products and estimate purchase quantities based on the sales pipeline

Product Specialist jobs in Brazil