Program Manager

• Lead a care team of Therapists and Care Extenders to implement programs, serve members, and deliver outcomes to health plan partners
• Work alongside Therapists and Care Extenders to build skills and directly support members in challenging situations
• Create member service plans using screenings, conversations, data, and community-resource knowledge
• Guide members in managing problems and triggers, increasing relapse prevention, and reducing risk
• Encourage work skills and participation in social, recreational, and therapeutic activities
• Educate members about mental or physical illness, abuse, violence prevention, medication, and community and social resources
• Monitor, evaluate, and record member progress against measurable goals
• Build accountability communications for upcoming appointments
• Coordinate with members, families, physicians, and other providers to reduce unnecessary resource utilization
• Report critical incidents and quality-of-care issues
• Develop communication strategies to engage member cohorts and support goal achievement
• Assess risk and provide crisis intervention according to safety plans
• Develop and coordinate community resource guides
• Identify behavioral health diagnoses and ensure comprehensive, appropriate service plans
• Lead CareMind teams to assess needs, maintain care plans, and support progress toward graduation
• Coordinate caseloads and referrals; ensure team schedules meet program needs
• Participate in screening, interviewing, and hiring team members
• Provide orientation and training, conduct performance reviews, and coach team performance
• Lead enrollment activities for new or existing markets
• Ensure Key Performance Indicators are met or exceeded
• Conduct documentation reviews for quality and training
• Analyze team performance, identify gaps, and create improvement plans
• Collect and synthesize member-outcome data for training, market understanding, partner relationships, and results
• Lead internal case review sessions and participate in external case-management meetings with health plan partners
• Maintain program-related and administrative data, reports, statistical records, and other data-collection activities
• Partner with billing to review claims for accuracy and provide additional information as needed

Behavioral Health Program Manager

• Lead a care team of Therapists and Care Extenders to implement programs, serve members, and deliver outcomes to health plan partners
• Act as a player/coach by supporting members in challenging situations and coaching Therapists and Care Extenders
• Create personalized member service plans using screenings, conversations, data, and community-resource knowledge
• Guide members in managing problems and triggers, increasing relapse prevention, and reducing risk
• Educate members about mental and physical illness, abuse, violence prevention, medication, and community resources
• Monitor, evaluate, and document member progress against measurable goals
• Build accountability communications regarding upcoming appointments
• Coordinate with members, families, physicians, and other providers to reduce unnecessary resource utilization
• Report critical incidents and quality-of-care issues
• Develop communication strategies to engage the member cohort and support member goals
• Assess risk and perform crisis intervention according to safety plans
• Develop and coordinate community resource guides focused on medical health, behavioral health, violence prevention, and social services
• Ensure members receive appropriate diagnoses, comprehensive service plans, and consistent progress toward program graduation
• Lead CareMind teams, coordinate caseloads, refer new members, and ensure schedules meet program needs
• Participate in screening, interviewing, and hiring new team members
• Provide orientation and training, conduct performance reviews, and continuously coach team members
• Lead enrollment activities for new markets or existing cohorts
• Ensure team performance meets or exceeds KPIs and partner-outcome expectations
• Review documentation for quality and training purposes
• Analyze team performance, identify gaps, and create improvement plans
• Collect and synthesize member-outcome data to support training, market understanding, partner relationships, and results
• Lead internal case-review sessions and participate in external case-management meetings with health plan partners
• Maintain program-related and administrative data, reports, statistical records, and other required data collections
• Partner with billing to review claims and verify they accurately reflect services provided

• Lead Caesars Digital business initiatives from requirements scoping through regulatory approval
• Manage the Product Compliance team’s day-to-day work and hold teams and stakeholders accountable for key projects
• Develop processes to track project deliverables, action items, risks, and dependencies
• Create and maintain a centralized Product Compliance project repository
• Build relationships with regulators and independent testing labs and serve as an escalation point
• Lead the Product Compliance workstream for jurisdictional expansion across North America
• Inform Product Technology groups about approval timelines for new markets, products, and updates
• Develop repeatable, scalable submission and approval processes
• Work hands-on with Product Technology development teams to solve problems
• Maintain submission and approval plans tracking milestones and dependencies
• Track, surface, and mitigate project risks
• Liaise with independent test labs to ensure timely product certification
• Partner with the Vice President of Product & Technical Compliance on objectives, scope, timelines, deliverables, and stakeholder engagement
• Resolve issues with technical and non-technical stakeholders
• Guide Product Compliance toward more agile and responsive operations

Program Director – Product Compliance

• Lead, manage, coach, hire, and develop the Readiness and Response Dispatcher team providing 24-hour coverage across all markets
• Own end-to-end Response program execution across San Francisco, Foster City, Las Vegas, Austin, Miami, Los Angeles, and Atlanta, and launch the program in new markets
• Run the third-party tow and rider recovery vendor network through scorecards, escalation, service levels, and capacity planning
• Define, instrument, and report Response metrics including dispatch time, scene-clearance time, cancellation rate, recovery SLA attainment, damage events, and cost per recovery
• Author and maintain workflows, escalation matrices, and management-of-change processes across markets
• Run post-incident retrospectives and ensure containment, solutions, preventive actions, and assigned follow-ups are completed
• Partner with Mission Control, GSOC, the Fusion Center, Safety, Product, and market leadership
• Deliver weekly Response updates to leadership and represent the program in business reviews

Program Manager, Fleet Readiness – Response

• Lead end-to-end delivery of complex, cross-functional programs with enterprise visibility and business-critical outcomes
• Translate strategic objectives into actionable delivery plans, success measures, governance routines, and ownership models
• Partner with business leaders to define success measures, connect delivery plans to measurable business objectives, track benefits realization, and ensure business value
• Establish and maintain executive-level program artifacts, dashboards, reporting, and performance metrics
• Identify, assess, escalate, and resolve risks, issues, dependencies, decision points, and delivery constraints
• Facilitate governance forums, leadership reviews, and decision-making routines
• Influence cross-functional teams without direct authority by clarifying scope, sequencing, commitments, trade-offs, and success measures
• Improve standards, delivery methodologies, tools, templates, and reporting practices
• Mentor less experienced team members
• Align delivery plans with quantifiable business objectives, customer impact, financial considerations, and executive-level success metrics

Program Manager jobs in Nevada

Behavioral Health Program Manager

Behavioral Health Program Manager

Program Director – Product Compliance

Program Manager, Fleet Readiness – Response

Senior Program Manager