Representative

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and provide customer service through the KeepStock program
• Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions

On-Site Service Representative

• Execute brand strategy and field tactics
• Manage assigned territory and targeted accounts
• Build customer relationships and solve customer needs to maximize sales performance
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Create pre-call plans using SMART objectives and conduct post-call evaluations
• Handle objections, concerns, and misunderstandings and gain calls to action during sales calls
• Serve customer needs and build trusted customer relationships
• Develop and execute call plans to optimize customer coverage and sales opportunities
• Build knowledge of customer needs, territory landscape, competitors, market segments, accounts, diseases, products, clinical information, and sales practices
• Share market intelligence with field, brand, and sales teams
• Differentiate AbbVie's value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Collaborate with field team members, sales management, marketing, training, customer excellence, and brand stakeholders
• Travel approximately 25% of the time

Specialty Representative, Gastroenterology

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
• Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
• Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption
• Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities
• Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns
• Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices
• Deliver a high standard of professionalism, service, and compliance in all customer interactions
• Lead and support sales activities at the account level, ensuring products are purchased and in-stock to support procedures and account growth

Clinical Representative

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
• Create and maintain strong customer relationships through clinical support, training, education, and responsive service
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
• Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption
• Partner with the Area Sales Leader and Regional Business Director on business objectives, account plans, and referral development activities
• Serve as liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns
• Develop and maintain expert-level product knowledge and understanding of kidney stone treatment workflows, customer needs, and procedural best practices
• Deliver professionalism, service, and compliance in customer interactions
• Lead and support account-level sales activities, ensuring products are purchased and in stock to support procedures and account growth

• Provide customer service support via phone
• Resolve inquiries using established processes
• Document interactions accurately
• Maintain performance standards throughout certification and production
• Take inbound and outbound calls professionally and empathetically
• Help customers resolve basic questions and issues
• Input data accurately into client systems
• Follow up to ensure customer satisfaction
• Work toward metrics that can lead to fast-track promotions

Customer Representative – Contract Opportunity

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses
• Provide compassionate customer support using scripted and non-scripted responses
• Monitor a high volume of medical alerts and alarms
• Record call details, dispatches, and messages in a database in real time
• Communicate with empathy, respect, and patience
• Verify and update customer information in the system
• Troubleshoot alarm systems and report issues for timely maintenance
• Inquire about and recommend preventative healthcare services
• Manage access to highly sensitive materials and maintain strict confidentiality
• Talk and type simultaneously while navigating multiple screens and systems
• Complete new hire training and pass required compliance testing
• Perform other duties as assigned

Care Center Representative – 2ND SHIFT

• Take inbound calls from members and determine the quickest, most effective ways to answer member questions
• Maintain member records within the overall member management system
• Provide introductory information and connect members with additional and appropriate benefits/external resources
• Send outbound e-mails to members as needed
• Support members with troubleshooting and deescalating where needed
• Escalate queries and concerns when necessary
• Handle complaints and inquiries to ensure member satisfaction with products/services
• Work with the customer service team to share solutions and processes
• Embody CVS Core values in each interaction
• Support holiday coverage at a reduced staffing level, working some holidays and observing the holiday on others
• Work a shift/schedule assigned during onboarding in a 24-hour contact center operation

Representative I, Member Advocate – Evening Shift

• Process provider applications and re-applications, including initial mailing, review and loading
• Maintain the provider database
• Communicate with providers by phone and mail regarding credentialing status and information
• Perform credentialing, re-credentialing and related activities
• Coordinate credentialing verifications
• Review and process complex additions, updates and deletions of provider information in the Dental Provider file database
• Support implementation of new networks, systems, software, guidelines and other initiatives, focusing on group practices
• Train credentialing personnel depending on level
• Manage credentialing inventory, reports and projects to meet established timelines
• Create and distribute monthly reports
• Handle complex, unusual and high-level credentialing issues
• Support projects, audits, business partners, internal departments and external clients
• Represent the department as the subject matter expert
• Research and pull documentation for audits
• Provide customer oversight for unique requirements and timelines
• Investigate interim license actions depending on level
• Participate in projects that streamline, automate or enhance credentialing functions

Credentialing Representative

• Deliver the annual business plan for the assigned territory, including BCP machine, parts, attachment, services, Customer Value Agreement, customer activation, and other prioritized commercial goals
• Use BCP business-process guidance to support variance programs and other commercial actions that grow machine, parts, attachment, and services sales
• Partner with dealer sales, parts, service, product, attachment, and marketing teams to strengthen cross-functional execution and dealer capability
• Support attachment forecasting, ordering, inventory planning, sales strategy, marketing, and new attachment introductions
• Identify opportunities to grow Caterpillar BCP sales and displace competitive offers
• Develop and promote Customer Value Agreement offers, including Services Commitment
• Improve dealer sales performance through funnel management, performance reviews, and corrective action planning
• Drive dealer and customer adoption of digital platforms and machine technology, including Cat Central, VisionLink, shop.cat.com, and parts.cat.com
• Visit customers regularly to understand needs, gather insights, present solutions, answer questions, and resolve issues
• Share Voice of Customer and Voice of Dealer insights with Sales Support, Services Development, product groups, and other internal stakeholders

Customer Solutions Representative

• Execute seasonal go-to-market and service strategies across Alabama and Mississippi
• Drive brand growth, awareness, and sell-through through retail support, community engagement, and field activations
• Support retail partners through in-person store visits, product demos, and sales floor engagement
• Deliver product presentations to educate and motivate retail staff and consumers
• Implement merchandising and promotional activations
• Represent Altra at local and select national events, races, and expos
• Support consumer trial and education through community activations
• Build long-term relationships with retail and community partners
• Partner with Sales Representatives to develop and execute territory service plans
• Collaborate with Field Service teammates on education initiatives and activations
• Gather and share insights on product performance, competitor activity, and industry trends
• Complete accurate activity reporting using designated tools such as Repsly
• Maintain field assets and demo footwear
• Manage travel, expenses, promotional materials, and product seeding
• Meet deadlines for projects, reports, and action items
• Report to the Regional Field Service Manager

Representative jobs in Alabama

On-Site Service Representative

Specialty Representative, Gastroenterology

Clinical Representative

Clinical Representative

Customer Representative – Contract Opportunity

Care Center Representative – 2ND SHIFT

Representative I, Member Advocate – Evening Shift

Credentialing Representative

Customer Solutions Representative

Field Service Representative