Representative

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Create pre-call plans using SMART objectives and conduct post-call evaluations
• Handle objections, concerns, and misunderstandings to close sales calls
• Develop and execute call plans to optimize customer coverage and sales opportunities
• Build understanding of customer needs, territory market landscape, competitors, market segments, accounts, disease, products, clinical information, and sales expertise
• Share market intelligence with the in-field team, brand team, and sales manager
• Differentiate AbbVie’s value proposition with assigned health providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations

Specialty Representative, HCV

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage the assigned territory and targeted accounts
• Create pre-call plans using SMART objectives and conduct post-call evaluations
• Handle objections, concerns, and misunderstandings to achieve calls to action and close sales calls
• Build trusted customer relationships and reach win-win agreements
• Develop and execute call plans optimizing customer coverage and frequency
• Build knowledge of customer needs, territory landscape, competitors, market segments, accounts, disease, products, clinical information, and sales expertise
• Share market intelligence with field, brand, and sales management teams
• Differentiate AbbVie’s value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts, speakers, and advocates
• Travel approximately 10% of the time and attend scheduled training events and sales meetings
• Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations

• Obtain and complete insurance authorization requests
• Verify insurance benefits and authorization requirements
• Verify patient insurance and accurately input information into systems
• Thoroughly document accounts to maximize reimbursement and minimize denials or penalties
• Meet monthly individual accuracy and productivity goals
• Complete authorization initiation requests with payers for all service lines
• Validate existing provider-requested authorizations
• Complete authorizations for acute and ambulatory visits using submission tools and websites
• Provide authorization numbers and patient demographic information to staff, including billing
• Explain referral processes to physicians and staff
• Maintain records of referral activity and authorizations
• Refer encounters for peer review when needed
• Respond to provider orders for tests, procedures, and specialty visits
• Obtain authorizations for single and recurring visits, including verification of demographics, codes, service dates, and clinical data
• Stay current on payer requirements and third-party authorization submission software
• Work independently from a remote location and prioritize work to ensure timely patient care
• Follow escalation protocols for accounts not meeting authorization standards
• Perform cross-coverage and other related authorization duties as assigned

Pre Service Prior Authorization Representative

• Address incoming telephone, digital, or written inquiries
• Perform routine administrative, clerical, operational, customer support, and computational tasks
• Resolve customer issues, complaints, and inquiries while maintaining customer satisfaction
• Provide positive member experiences through active listening and effective communication
• Self-manage with minimal supervision while maintaining quality standards and following established policies and guidelines
• Support the Pharmacy flexible work model
• Oversee education and enrollment processes
• Provide live chat support
• Provide inbound call support for medication refills, order status, and similar inquiries
• Provide outbound call support

Inbound Contacts Representative

• Troubleshoot, perform emergency repairs, and conduct preventative maintenance
• Modify and upgrade products
• Provide startup assistance and installation supervision
• Train customers or personnel on current and past S&C products
• Use personal hand tools and S&C-supplied specialty tools on de-energized and grounded equipment
• Perform work according to OSHA and industry safety practices
• Perform field service domestically and internationally during customer-scheduled outages
• Coordinate field service with other work occurring on customer sites
• Document physical work efforts through verbal and written communication
• Report to the Manager-Field Service Center

Field Service Representative

• Answer phones and prioritize work to ensure timely and appropriate patient care
• Obtain and manage insurance authorizations for medical imaging, procedures, specialty medications, and other healthcare services
• Serve as liaison among providers, medical assistants, patients, and insurance companies
• Resolve authorization-related issues and prevent treatment delays
• Coordinate patient flow, registration, check-in, and appointment scheduling
• Enter patient and insurance information, provide intake forms, and obtain required signatures
• Verify insurance eligibility, benefits, referrals, pre-certifications, and authorizations
• Calculate and collect patient liability and explain financial policies and payment resources
• Enter payments and charges, reconcile daily transactions, balance the cash drawer, and prepare bank deposits
• Schedule office visits and procedures according to payer plan provisions and confirm upcoming appointments
• Communicate with patients, families, care teams, management, centralized services, and HIMS by phone, email, and in person
• Respond to medical-record requests according to company policies and applicable laws
• Provide patient-flow support, including escorting patients, taking vitals and histories, assisting with treatment, distributing mail and faxes, and ordering supplies
• Work independently in a fast-paced, high-volume environment while retaining changing payer information and exercising sound judgment

Representative jobs in Arizona

Specialty Representative, HCV

Specialty Representative, HCV

Pre Service Prior Authorization Representative

Inbound Contacts Representative

Field Service Representative

Prior Authorization Representative – Neurology