Representative

• Conduct and manage on-site insurance property claim inventory assignments according to field inventory processes
• Complete assigned tasks in alignment with department, operational, and corporate goals and objectives
• Assist in business development activities for new and existing service offerings
• Promote, build, and maintain customer relationships with adjusters to support retention and repeat use
• Communicate daily with the Field Manager and Service Manager regarding operational issues and improvements
• Follow standard operating and safety procedures
• Work on post-loss insurance claims in adverse conditions
• Perform assignments safely according to Enservio safety standards

Field Claim Representative

• Provide courteous, timely, and accurate Tier 1 support for program-related inquiries via phone and/or email
• Maintain at least 85.1% of working hours each day in an available state while logged into the telephone ACD queue
• Log in promptly at designated work hours
• Assist users with password resets, account unlocks, and application login troubleshooting
• Log all user interactions accurately in ServiceNow
• Assign tickets to appropriate internal groups or escalate to Tier 2 support as necessary
• Follow documented workflows and escalation procedures to meet service levels and compliance standards
• Protect sensitive information and uphold HIPAA and federal security standards
• Participate in regular training, quality assurance sessions, and process updates

Service Desk Representative – Tier 1

• Deliver profitable growth through selling a broad and differentiated suite of solutions and managing the existing portfolio
• Develop knowledge of agents’ business models and create business plans that optimize opportunities aligned with growth strategies
• Lead and manage agent and customer value propositions to deliver profitable growth
• Retain business and grow market share in the assigned territory by enhancing the customer experience for RCIS agents
• Educate agents on RCIS products and advise them on marketing products to customers and growing their business
• Identify new or enhanced products and services to support agencies
• Identify training needs and lead training agents on RCIS products and software
• Coordinate and present at agent training meetings
• Identify and analyze processing and servicing issues, recommend solutions, and collaborate with departments toward resolution
• Ensure agents comply with regulatory requirements and help establish quality control processes
• Provide subject matter expertise and assist in developing SOPs

Field Service Representative

• Support the Company's customer-centric business model as a key member of the Customer Team
• Understand and identify customer needs
• Support pull-through activities relative to customer strategy
• Communicate product information meaningfully and relevantly to individual customers
• Customize discussions and client interactions based on customer needs
• Engage in informed product discussions with healthcare professional customers
• Serve as primary point of contact for select customer accounts
• Meet with key customers and personnel to understand practice structures, business models, influencers and network structures
• Identify business opportunities and coordinate with the customer team to develop customer strategies
• Focus on better health outcomes for healthcare professionals and patients
• Provide input into resource allocation decisions
• Select programs and services from the resource library to address customer needs
• Maintain and share current account and network information with relevant stakeholders
• Influence beyond the assigned geography or product area
• Use technological capabilities and multiple channels to engage customers
• Execute all responsibilities in compliance with applicable laws, policies and regulations
• Position the Company's HIV products against competitors for appropriate patient types using approved resources
• Assess market trends and proactively recommend actions for future business needs
• Ask strategic questions to understand customer healthcare needs and use insights to develop customized business strategies
• Identify customer and market segments, industry conditions and Specialty Pharmacy opportunities
• Manage the total Virology product portfolio through opportunity prioritization, customer segmentation, targeting and business analysis
• Articulate HIV payer-environment complexities and stakeholder roles in product access
• Develop and execute account plans with Virology Account Team stakeholders
• Collaborate with Community Liaisons, IDS executives, District members and other cross-functional stakeholders
• Build and manage relationships with difficult-to-access customers in a “no sample” environment
• Operate with a business-owner mindset through changing business cycles and flexible matrix configurations
• Cover the Silver Spring, Maryland territory and surrounding areas including Silver Spring, Bethesda, Columbia, Annapolis, Fredericksburg, Northern Virginia-Fairfax, Alexandria and Leesburg

HIV Customer Representative

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Create pre-call plans and conduct post-call evaluations
• Handle objections, concerns, and misunderstandings to gain calls to action and close sales calls
• Develop and execute call plans to optimize customer coverage, frequency, access, and sales opportunities
• Build knowledge of customer needs, territory landscape, competitors, market segments, accounts, disease states, products, clinical information, and sales expertise
• Share market intelligence with in-field, brand, and sales management teams
• Differentiate AbbVie’s value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations

Specialty Representative, Psychiatry

• Plan, recommend, and execute investigations of workers’ compensation claims
• Manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition, and adherence to statutory guidelines
• Leverage doctors, nurses, attorneys, and regulators to facilitate claimant outcomes
• Establish and maintain productive business relationships with customers
• Gather and analyze data to inform critical claim decisions
• Calculate disability benefit rates and claim financial exposures
• Use contemporary technology to achieve accurate and efficient claim outcomes
• Demonstrate professional diplomacy during customer interactions
• Contribute to collaboration and operational performance
• Embrace continuous improvement

Representative jobs in Maryland

Field Claim Representative

Service Desk Representative – Tier 1

Field Service Representative

HIV Customer Representative

Specialty Representative, Psychiatry

Workers' Compensation Claim Representative, Senior