Representative

• Coordinate patient access functions including customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing, and managed care
• Perform charge entry, batch controls, billing edits, hold bill edits, and charge reconciliations
• Respond to billing inquiries, correspond with insurance carriers, and investigate discrepancies
• Provide administrative support using word processing, spreadsheets, and presentation software
• Manage physician and manager calendars and schedule administrative appointments
• Answer departmental calls and coordinate physician credentialing documents
• Perform reception and customer service duties
• Create or verify Master Patient Index records and registration demographics
• Manage visits and schedule consultations, tests, procedures, follow-up visits, and related services
• Collect co-payments and correct registration and insurance edits
• Coordinate and reconcile referrals, including referral work lists
• Handle phones and mail, forms, filing, photocopying, faxing, letters, and reports
• Adhere to BMC's RESPECT behavioral standards

Ambulatory Services Representative II – Pediatric Specialty Group

• Screen inbound technical support interactions via telephone, chat, and online helpdesk
• Answer inbound customer inquiries
• Collect and confirm customer database information
• Open and update customer cases in the CRM system
• Document actions taken and outcomes
• Provide first-call resolution whenever possible
• Escalate calls and cases to technical or sales support as necessary
• Educate customers about website information availability
• Develop basic product knowledge

Technical Services Representative

• Greet visitors and/or patients for scheduled and urgent care appointments and procedures
• Confirm and verify patient demographic and insurance information
• Collect patient co-payments upon arrival when applicable
• Obtain patient/guardian consent signatures for treatment authorization and insurance/billing information
• Assess patient needs, including financial counseling, interpreter services, and social services
• Refer patients to the appropriate person or area

Ambulatory Services Representative

• Provide executive and administrative support to leaders
• Manage complex scheduling requests across multiple leadership levels
• Maintain calendaring systems and improve administrative efficiency
• Make scheduling decisions based on changing priorities and organizational needs
• Handle travel arrangements and prepare, reconcile, and submit expense reports
• Lead department meetings, including scheduling, logistics, technology support, and execution
• Coordinate in-person and Microsoft Teams meeting logistics
• Manage virtual engagement tools, post-meeting surveys, and survey-result communications
• Support internal communications, organizational announcements, leadership communications, town halls, and operational updates
• Publish and maintain organizational charts
• Maintain distribution lists and communication resources
• Coordinate onboarding activities for new employees
• Collaborate with administrative, technology support, communications, travel, real estate, and workplace services teams
• Provide backup support to other administrative professionals
• Manage department space planning with the Real Estate team
• Order equipment and supplies through approved procurement systems
• Support vendor payments, invoice tracking, and approvals
• Process travel and expenses as a Concur delegate
• Support departmental projects, reporting, and operational initiatives

Senior Administrative Services Representative

• Obtain and enter demographic, insurance, and related patient information into computer-based registration/scheduling systems
• Collect patient and witness signatures on HIPAA, Consent to Treat, and other paperwork
• Verify insurance coverage and obtain required pre-authorizations, pre-certifications, and physician referrals
• Verify workers’ compensation and automobile coverage when required
• Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments
• Complete Emergency Department and Labor & Delivery demographic and insurance collection
• Coordinate multiple services for patients
• Collect deductibles, copayments, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances
• Perform Surgical Day admissions
• Perform bed control, transfers, discharges, and admissions tasks
• Provide preparation information for scheduled procedures and services
• Assess patients’ financial needs and refer them to financial counseling or appropriate departments
• Perform clerical duties including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, mailing packets, and transcribing paper orders
• Maintain accurate records, logs, files, and related information
• Complete online death certificate registry
• Receive and secure patient valuables
• Monitor and maintain Patient Access and Revenue Cycle work queues for accurate and timely billing
• Comply with departmental policies, procedures, objectives, health and safety requirements, and quality improvement practices
• Attend required meetings, conferences, seminars, and training
• Provide on-unit, in-person patient consent capture
• Perform other related duties as required or directed

Representative jobs in Massachusetts

Ambulatory Services Representative II – Pediatric Specialty Group

Technical Services Representative

Ambulatory Services Representative

Senior Administrative Services Representative

Registration Representative