Sales Operations Manager

• Lead and execute field operations strategy supporting commercial and medical field teams across therapeutic areas
• Establish scalable processes, tools, and policies for compliant and efficient field operations
• Guide field operations processes, governance, and performance standards
• Partner with senior commercial leadership to anticipate operational needs and deploy proactive solutions
• Oversee CRM platform administration, roster systems, and reporting portals; guide enhancements with IT partners
• Facilitate committees and processes for compliant incentive plan design, documentation, and administration
• Design and administer incentive compensation plans for commercial field teams
• Develop tracking, attainment reconciliation, payout calculation, and standardized incentive compensation reporting processes
• Lead quarterly incentive compensation committee discussions and obtain stakeholder approvals
• Lead territory, roster, and alignment management for optimized coverage and compliant assignments
• Coordinate onboarding operational components for new field hires with Training, HR, and Compliance
• Govern field communications, playbooks, and process updates
• Support deployment planning for product launches and field-force expansions or restructures
• Oversee standardized reporting suites, dashboards, and business insights
• Monitor KPIs, identify performance trends, and recommend operational improvements
• Partner with Analytics and Data Operations to ensure data accuracy, integrity, and compliant use
• Ensure field processes align with FDA, OIG, and corporate compliance expectations
• Maintain audit-ready documentation and field interaction controls with Compliance
• Lead continuous improvement projects for field operations systems and processes
• Partner with Commercial, Medical Affairs, IT, Legal, HR, and Finance on field readiness
• Represent Field Operations in strategic planning, governance, and launch preparation initiatives
• Perform other duties and responsibilities as assigned

Associate Director, Sales Operations

• Lead and execute the field operations strategy supporting commercial and medical field teams across therapeutic areas
• Establish scalable processes, tools, and policies for compliant and efficient field operations
• Oversee field operations processes, governance, performance standards, CRM platforms, roster systems, and reporting portals
• Partner with senior commercial leadership to anticipate operational needs and deploy proactive solutions
• Facilitate committees and processes for compliant incentive plan design, documentation, and administration
• Develop incentive compensation plans, tracking, attainment reconciliation, payout calculations, and standardized reporting
• Lead quarterly incentive compensation committee discussions and obtain stakeholder approvals
• Manage territory, roster, and alignment processes, including optimized coverage models and compliant assignments
• Coordinate onboarding operational components for new field hires with Training, HR, and Compliance
• Govern field communications, playbooks, and process updates
• Support deployment planning for product launches and field-force expansions or restructures
• Oversee standardized reporting suites, dashboards, and business insights for field teams and leadership
• Monitor KPIs, identify trends, and recommend operational improvements
• Partner with Analytics and Data Operations to ensure data accuracy, integrity, and compliant use
• Ensure processes align with FDA, OIG, and corporate compliance expectations
• Maintain audit-ready documentation and field interaction controls
• Lead continuous improvement projects for field operations systems and processes
• Partner with Commercial, Medical Affairs, IT, Legal, HR, and Finance on field readiness
• Represent Field Operations in strategic planning, governance, and launch preparation initiatives
• Perform other duties and responsibilities as assigned

• Build and run onboarding for new Account Executives and Sales Engineers
• Set onboarding structure and priorities with the Head of Strategy & Enablement
• Turn expertise from sales leadership, Sales Engineers, and product teams into curriculum, role-based learning paths, and certifications
• Instrument ramp metrics in Salesforce and build onboarding effectiveness reporting
• Use Gong and Salesforce to identify coaching gaps and skill patterns
• Recommend future enablement content and programs
• Maintain the enablement content library as the product and market evolve
• Support launch readiness and ongoing enablement for the existing sales team
• Partner with Sales Engineer leadership to coordinate AE and SE onboarding

Sales Enablement Specialist

• Develop and execute the sales enablement roadmap aligned to business goals
• Establish sales competency models, certification standards, and enablement success metrics
• Identify organizational skill gaps and recommend training, tools, and resources
• Serve as a strategic advisor to leadership on sales effectiveness and performance improvement
• Design and manage onboarding programs, learning paths, certifications, and training resources for new sales hires
• Monitor onboarding effectiveness, time-to-productivity, and certification completion
• Lead sales coaching initiatives, including individual coaching, call reviews, workshops, and manager enablement
• Partner with sales leaders to improve coaching effectiveness and drive performance improvement
• Own and maintain ViaCord's sales methodology, key sales processes, and enablement playbooks
• Develop and maintain sales tools, messaging frameworks, talk tracks, objection-handling resources, and supporting documentation
• Collaborate with Commercial, Marketing, Customer Experience, and other stakeholders to align enablement initiatives with business priorities
• Support product launches, process improvements, and change-management initiatives
• Use performance data to evaluate enablement effectiveness and drive continuous improvement

Sales Enablement Manager

• Perform product research and request vendor pricing
• Assist in writing quotes and statements of work
• Schedule technical demonstrations or client meetings
• Maintain clean CRM records
• Track order status and ensure accurate deal tracking across the sales pipeline
• Serve as an operational liaison with technology vendors
• Manage partner deliverables and track operational requests
• Build foundational familiarity with high-performance computing, networking, data protection, and life sciences IT trends
• Support Relationship Sales Managers in executing hardware, software, and services sales
• Bridge sales, vendor partners, and internal operations to ensure fast proposal turnaround and smooth logistics

Sales Operations Manager jobs in Massachusetts

Associate Director, Sales Operations

Associate Director, Sales Operations

Sales Enablement Specialist

Sales Enablement Manager

Sales Operations Coordinator – Enterprise IT Solutions