Scheduling Coordinator

• Provide excellent customer service to patients and physician offices
• Coordinate scheduling and completion of diagnostic sleep testing
• Handle heavy inbound and outbound phone calls
• Schedule a minimum of 20 patients per day
• Obtain patient history and appropriate clinical data before appointments
• Educate patients about sleep testing, registration, study process, and additional services
• Verify insurance online before scheduling
• Coordinate with the clinical team to ensure staff availability
• Interact with physicians, insurance providers, and others to resolve issues
• Report weekly and monthly information for assigned sites
• Perform other duties as assigned

• Work collaboratively with the Scheduling Care Supervisor and Regional Scheduling Manager to implement scheduling guidelines and achieve optimal scheduling plans
• Create schedule plans and coordinate care based on clinical recommendations
• Identify and correct scheduling fills, cancellations, scheduling conflicts, and EMR errors/fixes
• Manage appointment cancellations and arrange substitute coverage or make-up sessions
• Provide patient and therapist scheduling updates via email or instant communication
• Collaborate with teammates to create optimal treatment plans
• Identify client demands and scheduling roadblocks and communicate findings through established channels
• Process therapist availability and PTO changes through the Scheduling Helpdesk after supervisor approval
• Place pre-authorizations and submit patient benefits cases for services when needed
• Handle high volumes of calls, emails, portal messages, and internally assigned helpdesk tickets
• Apply HIPAA policies and guidelines when communicating client matters
• Set priorities, manage time, and meet deadlines
• Assist with special projects and administrative tasks
• Maintain schedule flexibility, including evening and weekend coverage when needed
• Perform other duties as assigned

Scheduling Care Coordinator

• Supports all department/clinic staff and providers who use the schedule for Perioperative Care Services procedural areas
• Manages case requests, ensuring accuracy and completion of required preauthorizations and clinical screenings before scheduling
• Monitors requested times for alignment with case time averaging and scheduling policies/procedures
• Collaborates with procedural area leadership on placement, staffing, and targeted room alignment
• Helps meet capacity, access, utilization, budgetary, and revenue targets
• Supports assigned specialties and services while meeting scheduling needs for any service, specialty, or department
• Acts as the point of contact for procedural scheduling across UAMS departments and clinics
• Provides professional, friendly customer service and problem-solving support
• Communicates accurate and complete information and maintains confidentiality
• Maintains positive working relationships with co-workers, management, and ancillary departments
• Follows patient and family-centered care concepts and Basic Code of Conduct Guidelines
• Assists internal and external stakeholders as needed
• May perform other duties as assigned

• Manage the flow of activities for field crews
• Monitor daily schedules and adjust them as needed to complete expected and upcoming work
• Handle inbound emergency field assignments and job-site-related calls, forwarding them to the correct internal team member
• Collaborate with service managers, office staff, technicians, customers, and others to schedule and complete work seamlessly
• Schedule all field projects after communication and collaboration with internal and external departments
• Ensure field crews have an appropriate amount of executable work and communicate irregular field performance to supervision
• Monitor field performance for management reports, including productivity, utilization, overtime, travel time, and other resource metrics
• Manually allocate field activities, travel time, emergency work, and equipment rentals to field crews
• Make real-time crew schedule adjustments due to resource changes or business conditions
• Coordinate with operations and HR to track new field hires and ensure visibility and documentation
• Coordinate with purchasing on job-specific materials
• Perform other duties and projects as assigned

• Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and electronically
• Greet patients and visitors upon arrival
• Answer phones promptly
• Schedule appointments to optimize patient satisfaction, provider time, and room utilization
• Prepare daily schedules for each provider
• Prepare patient charts
• Manage patient flow to reduce wait times
• Assist patients as necessary
• Maintain a neat and orderly reception area
• Maintain professional relationships with referring offices
• Maintain confidentiality in accordance with HIPAA
• Perform other related duties as assigned

• Provide concierge level customer service to patients, referring offices, and team members by phone, in person, or electronically
• Greet patients and visitors upon arrival
• Answer the phone promptly
• Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms
• Prepare a daily schedule for each provider
• Prepare patient charts
• Manage patient flow to reduce patient wait time
• Assist patients as necessary
• Maintain the reception area in a neat and orderly condition
• Maintain professional relationships with referring offices
• Maintain confidentiality of information in accordance with HIPAA
• Perform other related duties as assigned

Scheduling Coordinator – Oral Surgery

• Respond to scheduling and reservation inquiries
• Gather dates, preferences, and customer details
• Research available times and options
• Coordinate appointments and reservation requests
• Review calendar information
• Confirm dates and relevant details
• Send reminders and updates
• Assist with rescheduling requests
• Communicate changes promptly
• Maintain accurate calendars and records
• Follow up on incomplete requests

Scheduling Coordinator jobs in United States