ServiceNow

• Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and ServiceNow AI capabilities
• Identify opportunities to simplify, standardize, and automate manual or repetitive processes
• Design, build, and enhance Service Catalog items and service request workflows
• Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements
• Support cross-platform automation and integrations between ServiceNow and enterprise systems
• Gather stakeholder requirements and translate them into process flows, user stories, functional requirements, acceptance criteria, and implementation plans
• Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality
• Create and execute test plans, scenarios, and test cases and coordinate UAT
• Support releases, upgrades, instance clones, deployment validation, and post-implementation activities
• Create and maintain process, technical, testing, and user documentation
• Communicate progress, risks, requirements, and outcomes to technical and non-technical stakeholders
• Use reporting, platform data, and stakeholder feedback to identify continual improvement opportunities
• Work alongside the Senior ServiceNow Administrator/Developer on platform enhancements, AI and automation initiatives, solution design, testing, and continual improvement

ServiceNow Administrator – Automation Analyst

• Design, develop, and support ServiceNow applications, workflows, catalog items, integrations, and the platform
• Lead the design, development, and delivery of major ServiceNow features and modules
• Own feature delivery from requirements gathering through deployment
• Collaborate with business stakeholders, project managers, implementation partners, system administrators, business analysts, and external vendors
• Serve as a subject matter expert in ServiceNow development, configuration, and integration
• Enforce coding standards, design patterns, and best practices
• Conduct code reviews and provide technical guidance to peers and junior engineers
• Mentor junior engineers and administrators
• Support release management, application rollouts, and upgrades
• Monitor and troubleshoot production issues
• Prepare technical documentation for system designs, configurations, and user guides
• Stay current with ServiceNow platform updates, industry trends, and emerging technologies
• Improve system performance, reliability, and maintainability
• Support Configuration Management, Service Mapping, and CMDB/CSDM initiatives
• Assist with configuration, management, and day-to-day operations of the ServiceNow platform

Senior ServiceNow Engineer

• Design, develop, test and deploy high-quality ServiceNow solutions
• Build custom functionality, workflows, automation, integrations and platform enhancements
• Write clean, maintainable code and configure ServiceNow using client- and server-side scripting, reusable components and appropriate out-of-the-box functionality
• Analyze business and technical requirements and participate in application design sessions
• Translate complex business needs into scalable ServiceNow solutions
• Develop and support integrations using APIs and web services
• Build and execute automation, integration and unit tests
• Contribute to code reviews, troubleshooting, user testing, implementation support and continuous improvement of development standards
• Help maintain a stable, scalable and governed ServiceNow platform supporting ITSM practices and enterprise workflows across Canada

Senior ServiceNow Developer

• Design, develop, and configure solutions on the ServiceNow platform
• Analyze business needs and functional requirements
• Create and maintain workflows, forms, and automations
• Configure service catalogs and IT service management processes
• Develop server-side and client-side scripts in JavaScript
• Implement and maintain REST API, SOAP, and MID Server integrations
• Participate in continuous improvement and platform optimization initiatives
• Ensure the quality, performance, and security of deliverables
• Support teams in adopting and using ServiceNow
• Produce the required technical and functional documentation
• Participate in internal assignments and projects for major clients

ServiceNow Specialist – Developer

• Participate in defining and maintaining the architectural vision and roadmap for ServiceNow workflows, case management, knowledge management, and automation capabilities
• Define architecture standards for workflows and automation
• Establish target-state architecture in ServiceNow and other automation platforms
• Identify opportunities to standardize, simplify, automate, and optimize business processes
• Define architecture principles, standards, governance practices, and design patterns for automation, integrations, data, security, and ServiceNow configuration
• Lead architecture reviews and design governance
• Develop integration, security, and data architecture patterns
• Evaluate AI, intelligent automation, and workflow orchestration capabilities
• Create reusable architecture patterns and implementation standards
• Support multiple delivery teams in adopting enterprise platforms
• Conduct feasibility studies, assess new capabilities and trends, and make recommendations
• Provide technical leadership and architectural guidance to product teams, analysts, developers, and vendors
• Collaborate with ServiceNow services, Legal, Operations, Risk Management, and Enterprise Architecture to ensure end-to-end experiences and alignment with the digital roadmap

ServiceNow CSM Architect

• Lead and manage a team of ServiceNow professionals through coaching, mentorship, and career development
• Monitor and report on service health, backlog aging, SLA/OLA performance, delivery throughput, and stakeholder satisfaction
• Own and maintain the ServiceNow roadmap, including annual and monthly platform planning, release adoption, and capability maturity
• Lead platform modernization efforts and support evolution toward more customer-facing capabilities
• Balance strategic initiatives with ongoing Keep-the-Lights-On (KTLO) operational activities
• Provide architectural direction and technical oversight across ServiceNow programs and initiatives
• Review solution designs, integrations, workflows, and platform configurations for alignment with ServiceNow best practices
• Partner with architects and technical leads to maintain platform integrity, scalability, and performance
• Establish and maintain platform standards, architecture guardrails, security controls, risk management practices, and governance frameworks
• Build relationships with business leaders and stakeholders to understand priorities, challenges, and emerging needs
• Manage vendor and partner relationships, including delivery quality, performance, knowledge transfer, contracts, and billing oversight

ServiceNow jobs in Canada

ServiceNow Administrator – Automation Analyst

Senior ServiceNow Engineer

Senior ServiceNow Developer

ServiceNow Specialist – Developer

ServiceNow CSM Architect

ServiceNow Manager