Solutions Engineer

• Develop and grow a client base by marketing full-time placement solutions
• Market services to Technology Leaders via telephone and video
• Conduct in-person meetings with key decision makers
• Participate in local association and networking events
• Select well-matched candidates to fulfill client job orders
• Maintain ongoing contact with client companies and contract professionals on assignment
• Resolve customer service issues quickly and efficiently
• Meet and exceed weekly business development goals

Client Solutions Manager

• Develop and grow a client base by marketing full-time placement solutions
• Market to Technology leaders via telephone and video
• Conduct in-person meetings with key decision makers
• Participate in local association and networking events to strengthen Robert Half’s local business presence
• Select well-matched candidates to fulfill client job orders
• Maintain ongoing contact with client companies and contract professionals on assignment
• Provide exceptional customer service to clients and contract professionals
• Resolve customer service issues quickly and efficiently
• Meet and exceed weekly business development goals

• Provide technical direction and business guidance to the Region sales team
• Drive revenue through account planning, resource planning, and allocation
• Develop and maintain a team of high-performing Solutions Engineers
• Improve team performance through creative programs and day-to-day leadership
• Lead and grow SE team talent
• Build territory plans using SE feedback and market-demand knowledge
• Create technical resource plans and prioritize opportunities with the Regional Sales Leader
• Review quantitative information to identify and explain trends
• Establish team capacity, improve performance, and align resources to deliver commitments
• Lead technical account strategies aligned with customer requirements and goals
• Assign resources appropriately and assist with qualified partner identification
• Monitor and approve customer-focused pre-sales resource requests
• Track and report team metrics for opportunities
• Monitor team progress against the business plan and recommend changes
• Interact with business units to support the local region
• Lead multifunctional projects
• Facilitate communication of customer requirements between customers, corporate, and field teams
• Advocate for continual improvement in customer experience and Cisco brand loyalty
• Monitor customer satisfaction and improve customer experiences in the assigned territory

Lead Solutions Engineer

• Work with customers and internal teams to understand business challenges and root-cause issues.
• Craft scalable, flexible, and resilient integrated solutions that empower customers and accelerate time to value/ROI and operational efficiency.
• Listen attentively to customers and use analysis and critical thinking to identify root problems.
• Take direct ownership of resolutions and follow up through completion.
• Navigate complex organizations and communicate with customer constituencies ranging from leasing staff to the C-Suite.
• Maintain advanced knowledge and thought leadership of RealPage solutions and integrations.
• Advise multifamily owners and operators on solution and operational best practices.
• Set and manage customer expectations to enhance customer experience and mitigate risk.
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation.
• Improve visibility and efficiency for customers and RealPage.
• Collaborate across the organization to achieve shared objectives.

Customer Solutions Architect I

• Develop and grow a client base by marketing full-time placement solutions
• Market services to industry leaders via telephone and video
• Conduct in-person meetings with key decision makers
• Participate in local association and networking events
• Select well-matched candidates to fulfill client job orders
• Maintain ongoing contact with client companies and contract professionals on assignment
• Provide exceptional customer service to clients and contract professionals
• Resolve customer service issues quickly and efficiently
• Meet and exceed weekly business development goals

Client Solutions Manager, M&C

• Listen to customers and use analysis and critical thinking to identify root causes and take ownership of resolution.
• Navigate complex organizations and communicate or present to customer constituencies ranging from leasing staff to the C-Suite.
• Maintain advanced knowledge and thought leadership of RealPage solutions and integrations.
• Advise multifamily owners and operators on solution and operational best practices.
• Set and manage customer expectations to enhance customer experience and mitigate potential risk.
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation.
• Create visibility and efficiency gains for customers and RealPage.
• Work cooperatively across the organization to achieve shared objectives.

Customer Solutions Architect, I

• Serve as the primary point of contact for assigned customers, owning executive-level relationships and day-to-day delivery
• Lead parcel network analysis and modeling for network evaluations, carrier contract decisions, and optimization strategies
• Identify cost and service improvement opportunities and track projected and realized savings with customers
• Develop reports, dashboards, and visualizations that turn complex shipping data into actionable insights
• Present findings and recommendations to analysts, operations managers, senior executives, and C-suite executives
• Lead recurring and ad hoc customer meetings, establishing priorities, action items, and accountability
• Lead, coach, and develop a team of Solutions Engineers by setting objectives and KPIs, providing feedback, and supporting development plans
• Build scalable financial tools and models for business reviews, planning, and forecasting
• Develop and automate analytical models and delivery processes to improve scalability, quality, and speed to insight
• Support business development and pre-sales activities by shaping solutions, business cases, and proposals
• Liaise between carriers and customers to resolve billing and contract-related issues
• Ensure reports, models, and deliverables are tested and quality-checked before reaching customers

Solutions Engineer jobs in Tennessee

Client Solutions Manager

Client Solutions Manager

Lead Solutions Engineer

Customer Solutions Architect I

Client Solutions Manager, M&C

Customer Solutions Architect, I

Strategic Solutions Manager