Solutions Engineer

• Lead fixed income manager research, selection, and ongoing due diligence across high yield, investment grade credit, structured products, and emerging markets debt
• Conduct detailed due diligence discussions with senior professionals at current and prospective investment firms
• Deliver evidence-based manager recommendations, including hire, retain, and terminate decisions
• Present investment ideas and portfolio reviews to institutional clients across global markets
• Partner with clients and consultants to develop investment guidelines and research parameters
• Support portfolio construction through analysis of duration positioning, yield curve exposure, sector allocation, and risk factors
• Develop and enhance quantitative screening, reporting, and analytical tools
• Prepare decision-ready materials for governance bodies
• Monitor multi-manager portfolios and external investment managers for changes in performance, people, process, and organization
• Assess market trends across interest rates, credit cycles, liquidity, and competitive dynamics
• Represent Columbia Threadneedle Investments with institutional clients, consultants, and investment firms

Director – Manager Research, Multi-Manager Solutions, Fixed Income

• Serve as the primary technical contact between Elo, clients, and partners
• Work closely with Sales Account Managers and Program Managers to support customer product setup
• Resolve technical issues and troubleshoot customer inquiries before escalating to Solutions Architects or Engineering
• Guide clients through major version upgrades, migrations, and new feature implementations with minimal disruption
• Document, track, and advocate for customer feature requests and bug fixes with impact context for Product teams
• Guide product onboarding, feature rollouts, and configuration best practices
• Help clients optimize platform usage and maximize their investment
• Provide technical consultancy, solution guidance, and assistance during pre-sales, both onsite and remotely
• Create technical documentation and basic workflow guides
• Conduct training sessions for customer team members
• Pursue product certifications, technical training, and product updates
• Share insights, troubleshooting techniques, and best practices with teammates

Solution Architect

• Own end-to-end functional and technical solution design for Blue Yonder WMS implementations
• Translate business processes and operational requirements into scalable Blue Yonder WMS solutions
• Establish solution design principles and align configuration teams with approved requirements, architecture, templates, and design decisions
• Challenge requirements and proposed customizations when standard Blue Yonder functionality can meet business needs
• Determine appropriate use of standard functionality, configuration, extensions, customization, and integrations
• Provide design governance throughout configuration, testing, deployment, and hypercare
• Lead integration design discussions across ERP, middleware, WCS/MHE, automation, parcel, transportation, and labeling platforms
• Identify solution risks, dependencies, assumptions, and design gaps and drive resolution
• Advise client IT and business stakeholders on Blue Yonder WMS
• Help establish FIQ's Blue Yonder delivery methodology, templates, accelerators, and reusable assets
• Mentor Blue Yonder consultants and support development of FIQ's WMS capabilities
• Support pre-sales activities including solution strategy, estimates, proposals, demonstrations, and client presentations
• Lead solution design workshops across inbound, outbound, and inventory processes
• Assess current-state operations and systems, including legacy and custom WMS platforms
• Review Blue Yonder designs and configuration decisions for completeness, scalability, and fit to requirements
• Develop and validate functional designs, process flows, fit-gap analyses, decision logs, and requirements traceability
• Define and validate integration requirements with ERP, MHE/WCS, and connected systems
• Coordinate with global delivery teams to align requirements, design, and execution
• Support test strategy, scenario review, SIT/UAT execution, and defect resolution
• Drive go-live readiness and hypercare and carry lessons learned into future deployments
• Maintain records of risks, assumptions, dependencies, and open design decisions
• Present design recommendations and tradeoffs to client and FIQ leadership
• Contribute templates, accelerators, best practices, and mentorship to FIQ's Blue Yonder practice

WMS Solution Architect

• Build, lead, and develop a team of solution engineers, data engineers, and support engineers across onshore employees and offshore contractor partners
• Define team charters, operating models, and handoffs with Implementations
• Establish and report on metrics including SLA attainment, ticket volume and aging, incident trends, estimate accuracy, and solution win rates
• Own capacity planning, contractor vendor relationships, and team budgets
• Lead discovery, solution design, technical demos, and RFP, RFI, and security questionnaire responses during pre-sales
• Translate customer business requirements into Ascend solution designs and identify paid add-on services or custom extracts
• Review SOWs and level-of-effort estimates for technical accuracy, scope, and delivery risk
• Own the system architecture view for customer engagements, including data sources, ingestion, integrations, and outbound extracts
• Route product gaps to Product with business context and customer impact
• Ensure clean technical handoffs to Implementations at kickoff
• Own post-go-live technical support, including production support, issue triage, root cause analysis, and resolution
• Lead KTLO and sustainment for existing Ascend customers and drive ongoing optimization
• Build and scale the Ascend support model, including runbooks, coverage, escalation paths, and SLAs
• Partner with Infrastructure and Platform Engineering on environment health, monitoring, data pipeline reliability, and access management
• Manage customer enhancement requests and ongoing reporting needs
• Identify recurring issues and partner with Product and Engineering on permanent fixes
• Act as escalation point for critical incidents and data quality issues

Director of Engineering, Solution Engineering and Support

• Lead workshops with business stakeholders and technical teams to understand current and future processes and existing systems
• Identify technical gaps, document requirements, design solutions, and ensure successful project delivery
• Translate business needs into configuration and data specifications
• Assess current-state and future-state business processes, establish technical solutions, and conduct cost-benefit analyses
• Deliver comprehensive Dayshape product demos to new and prospective customers
• Design and configure complex workflows for customer operational requirements
• Run large onsite UAT sessions and manage issue trackers and tickets
• Work with Product to translate enhancement requests
• Prepare and deliver train-the-trainer customer training
• Work with large, complex data sets
• Support the wider team with technical guidance
• Identify improvements for customers and Dayshape's rollout methodology
• Mentor less experienced team members
• Support Statements of Work by contributing to implementation solutioning
• Focus on 1–2 enterprise customer accounts at a time
• Travel to customer sites as required, anticipating a few days per quarter

Senior Software Implementation Consultant

• Facilitate executive and stakeholder discovery workshops
• Assess technology maturity, organizational challenges, and capability gaps
• Identify opportunities across content supply chain, customer data, personalization, and journey orchestration
• Translate technical findings into business value and actionable recommendations
• Develop strategic roadmaps supporting business objectives
• Architect solutions across Adobe Experience Cloud and broader marketing technology ecosystems
• Create presentations, architectural diagrams, integration concepts, and business cases
• Quantify value through ROI, efficiency gains, reduced risk, and time-to-market acceleration
• Collaborate with Adobe sellers, account leaders, and technical subject-matter experts
• Support business development through solution positioning and technical storytelling
• Identify Adobe licensing and growth opportunities
• Build client confidence through strategic consultation and thought leadership
• Advise clients on Adobe technologies, AI capabilities, and digital experience trends
• Create reusable frameworks, business case models, and discovery approaches that scale across engagements

Lead Solutions Architect

• Engage early in the sales process to assist with requirements definition and project scoping
• Lead end-to-end implementations of the Kivo platform through structured project management and governance
• Facilitate discovery and design workshops
• Translate regulated process requirements into configured platform solutions with documented decisions
• Guide customer adoption of Kivo
• Educate customers on Kivo’s validation methodology and orient them to Kivo documentation
• Partner with the Data Migration team on discovery, field mapping, dry-run coordination, and production cutover checklists
• Guide change management activities including defect triage, go-live readiness assessments, user training enablement, and post-go-live stabilization
• Manage a portfolio of North American accounts as the primary strategic post-implementation contact
• Build and maintain tailored success plans aligned with customer business goals
• Partner with Sales to identify, qualify, and advance expansion and upsell opportunities
• Cultivate senior-level customer relationships and deliver executive-ready insights, business reviews, and ROI narratives
• Surface customer feedback, advocate for roadmap priorities, and collaborate with Product on features and packaged offerings
• Manage customer adoption of new feature releases and configuration changes
• Own GRR and NRR metrics; execute playbooks for at-risk accounts, renewals, and expansion conversations

Solution Architect – Quality, QMS

• Engage early in the sales process to assist with requirements definition and project scoping
• Lead end-to-end Kivo platform implementations through structured project management and governance
• Facilitate discovery and design workshops
• Translate regulated process requirements into configured platform solutions with documented decisions
• Guide customer adoption of Kivo
• Educate customers on Kivo’s validation methodology and orient them to Kivo documentation
• Partner with Data Migration on discovery, field mapping, dry-run coordination, and production cutover checklists
• Guide change management, defect triage, go-live readiness assessments, user training enablement, and post-go-live stabilization
• Manage a portfolio of North American accounts as the primary strategic post-implementation contact
• Build tailored success plans aligned with customer business goals
• Partner with Sales to identify, qualify, and advance expansion and upsell opportunities
• Cultivate senior customer relationships and deliver executive-ready insights, business reviews, and ROI narratives
• Represent customer feedback internally and collaborate with Product on roadmap priorities, features, and packaged offerings
• Manage feature releases and configuration changes to ensure adoption and platform utilization
• Own GRR and NRR metrics; execute playbooks for at-risk accounts, renewals, and expansion conversations with Sales leadership

Solution Architect – Regulatory, RIM

• Develop and build interfaces to Contexture participant EHR applications
• Ensure system integrity, compatibility, standardization, and security of interfaces
• Design interfaces, including data mapping, translation, transformation specifications, and architecture
• Develop interfaces for varied platforms and applications
• Analyze interface specifications, standards, HL7 messages, and CCDA documents
• Collect, retain, and normalize meaningful participant data
• Troubleshoot and manage technical issues through Data Analysis, Build, QA, UAT, and post-production support
• Identify and negotiate solutions with participants and vendors to remediate interface and clinical-data gaps
• Serve as the main technical contact and drive complex issues to resolution
• Create and maintain technical solution, interface specification, and implementation-guide documentation
• Develop repeatable implementation plans and propose standard changes to the Change Advisory Board
• Implement system changes and support participant upgrades affecting the HIE
• Test and validate interfaces and tools; recommend improvements
• Assess vendor technical capabilities and integration readiness
• Serve as a subject matter expert for vendor and Contexture platforms
• Execute test plans and deployment plans in Stage and Production environments
• Collaborate with Implementation, Application, Development, Support, platform engineering, and architecture teams
• Develop and improve internal custom tools and solutions
• Implement Object Identifiers and branching methodologies
• Provide technical feedback through design reviews and collaborative problem-solving
• Manage competing projects and initiatives while making timely decisions
• Provide operational backup support to the Integration Team
• Support after-hours patching, deployments, changes, or major incident response as needed
• Design and build clinical data sets and testing scripts
• Assist end users with controls ensuring mission-critical interfaces pass data accurately
• Coordinate efficiency between test and production environments
• Identify improvements promoting efficiency and automation
• Perform other related duties as assigned

Systems Integration Engineer

• Lead requirements-gathering sessions with prospects and translate findings into value-driven stories and persona-based functional demonstrations of OMS+ and SAP solutions
• Design and deliver tailored demonstrations showcasing OMS+ and SAP capabilities against customer challenges, industry, and desired outcomes
• Build AI-enhanced demo experiences integrating SAP Joule and Claude AI to illustrate intelligent workflows and next-generation user experiences
• Create presentations communicating OMS+ and SAP value propositions to technical architects, functional users, and executives
• Collaborate with Sales and Product teams to customize demos and presentations
• Maintain deep functional expertise in SAP SD and OMS+
• Advise prospects on solutions using OMS+, SAP SD, BTP, BDC, and related SAP cloud technologies
• Advise on SAP ecosystem and cloud architecture, including OMS+ integration within BTP, BDC, and broader SAP landscapes
• Relay customer feedback to development to support product improvement
• Understand prospects’ business processes, architecture, and requirements
• Build trust-based relationships with IT teams, business users, and decision-makers
• Support pre-sales activities by responding to technical and functional queries
• Identify opportunities to optimize and innovate customer engagements and internal pre-sales practices
• Stay current on SAP technologies, AI trends, and industry developments