Support Engineer

• Assist with ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment
• Support mobile device hardware, software, peripherals, LANs, and other related end-user devices
• Assist with informal training of computer and mobile device users
• Assist in maintaining asset control
• Adhere to departmental and system policy directives
• Maintain the highest level of data security

Device Support Technician I

• Support the County of San Diego Contract from June 2027 to August 2027
• Support incident management
• Track SLA performance
• Build dashboards and executive reports
• Provide leadership visibility into service health across County operations
• Work alongside Peraton professionals on real projects that modernize County services
• Contribute to emerging work applying AI to how software is designed, built, and delivered

Production Support Analyst Intern

• Work with leadership to ensure quality lifecycle development and logistics products and services comply with the Statement of Work, budget, schedule constraints, and closure criteria
• Lead internal and external teammates and suppliers to achieve program performance, cost/schedule, and quality objectives
• Provide technical oversight of Supportability Engineering and ensure design for supportability is considered for future aircraft concepts
• Analyze design alternatives for supportability while balancing top-level mission execution requirements
• Coordinate requirements development, hardware/software design, verification, and validation activities
• Provide oversight of all ACP Product Support technical activities
• Ensure a robust systems engineering approach supports aircraft design and proposals
• Apply knowledge of aircraft systems, including air vehicle, mission computing, communications, and sensors
• Apply logistics technical disciplines including Supportability, Reliability, Maintainability, Testability, Modeling and Simulation, Provisioning, and Supply Support

Staff Product Support Engineer

• Work with leadership to ensure quality lifecycle development and logistics products and services comply with the Statement of Work, budget, schedule constraints, and closure criteria
• Lead internal and external teammates and suppliers to achieve program performance, cost/schedule, and quality objectives
• Provide technical oversight of Supportability Engineering and ensure design for supportability is considered for future aircraft concepts
• Analyze design alternatives for supportability while balancing top-level mission execution requirements
• Coordinate requirements development, hardware/software design, verification, and validation activities
• Provide oversight of all Product Support technical activities
• Ensure a robust systems engineering approach supports aircraft design and proposals
• Apply knowledge of aircraft systems, including air vehicle, mission computing, communications, and sensors
• Apply logistics technical disciplines including Supportability, Reliability, Maintainability, Testability, Modeling and Simulation, Provisioning, and Supply Support

• Serve as the first line of technical support across channels, focusing on high-value and enterprise accounts
• Diagnose API errors, failed scrapes and crawls, blocked sites, authentication issues, rate limits, and unexpected output
• Reproduce issues, escalate confirmed bugs with clear reproduction steps and context, and follow through with customers
• Review customer workflows and integration plans and recommend reliability improvements
• Triage queues across Slack, email, and chat, prioritizing urgent issues and deciding when human support is needed
• Understand underlying customer goals and weigh workarounds against documentation or product changes
• Advocate for customers with Product and Engineering and influence bug-fix and API-improvement priorities
• Automate repeated questions and manual steps using AI triage, drafted replies, routing, enrichment, and alerts
• Build lightweight internal debugging scripts, dashboards, and agents
• Improve AI support-agent knowledge, review errors, and determine human escalation points
• Write troubleshooting guides, runbooks, and documentation fixes
• Coordinate support handoffs across time zones and share insights with Engineering, Product, and Growth

• Provide oversight of all ACP Product Support technical activities
• Ensure a robust systems engineering approach supports aircraft design and proposals
• Work with leadership to ensure quality lifecycle development and logistics products and services meet the Statement of Work, budget, schedule constraints, and closure criteria
• Lead internal and external teammates and suppliers to achieve program performance, cost/schedule, and quality objectives
• Provide technical oversight of Supportability Engineering and ensure design for supportability is considered for future aircraft concepts
• Analyze design alternatives for supportability while balancing top-level mission execution requirements
• Coordinate requirements development, hardware/software design, verification, and validation activities
• Develop and support logistics products and services for advanced aircraft concepts
• Collaborate with program teams, customers, suppliers, and leadership

Senior Principal Product Support Engineer

• Provide oversight of all Product Support technical activities
• Work with leadership to ensure quality lifecycle development and logistics products and services comply with the Statement of Work, budget, schedule constraints, and closure criteria
• Lead internal and external teammates and suppliers to achieve program performance, cost/schedule, and quality objectives
• Provide technical oversight of Supportability Engineering
• Ensure design for supportability is considered for future aircraft concepts
• Analyze design alternatives for supportability while balancing top-level mission execution requirements
• Coordinate requirements development, hardware/software design, verification, and validation activities
• Execute a robust systems engineering approach supporting aircraft design and proposals
• Apply knowledge of aircraft systems, including air vehicles, mission computing, communications, and sensors
• Apply logistics technical disciplines including Supportability, Reliability, Maintainability, Testability, Modeling and Simulation, Provisioning, and Supply Support

• Serve as the first point of contact for IT service requests related to hardware, software, network connectivity, mobile devices, and VoIP systems
• Install, configure, and troubleshoot PCs, printers, servers, phones, and network devices across local and remote sites
• Organize and maintain IT inventory, including hardware and software license tracking, and assist with device deployment and retirement
• Support employee onboarding and offboarding by preparing IT resources and access permissions
• Perform network administration tasks, including configuration and installation of network devices and Tier 1 troubleshooting of connectivity issues
• Maintain and update IT asset inventories, software licenses, and hardware lifecycle records
• Participate in IT and compliance-related projects to strengthen system reliability and user experience
• Resolve technical issues related to Customs EDI transmissions, CargoWise operations, and IT infrastructure
• Communicate technical solutions effectively across departments in a fast-paced logistics environment

IT Support Technician

• Serve as primary point of contact for employee technology issues across hardware, operating systems, identity, networking, SaaS applications, and corporate infrastructure
• Diagnose and resolve issues across primarily macOS devices, with additional Windows and other device support
• Administer identity providers, productivity suites, MDM, endpoint security tooling, networking, and enterprise SaaS applications
• Own and improve onboarding, offboarding, role changes, device provisioning, and application access workflows
• Build and manage secure Wi-Fi and IT access systems for San Francisco, Seoul, and future offices
• Build automation for provisioning, deprovisioning, access management, inventory, and high-volume IT processes
• Use Python, Bash, APIs, and Okta Workflows to eliminate repetitive tasks
• Manage identity and access across Okta, Google Workspace, GitHub, AWS, and enterprise SaaS applications
• Support office moves and reconfigurations
• Support endpoint configuration, compliance, patching, and lifecycle management
• Evaluate, deploy, govern, and troubleshoot AI development and productivity tools
• Support security and compliance audits and maintain technical IT controls and evidence
• Partner with Security, People Operations, and Legal & Compliance on access governance, endpoint security, and compliance initiatives
• Identify recurring support patterns and address them through automation, tooling, documentation, or systemic fixes
• Support office technology and networking, including conference rooms, AV systems, wireless networks, switches, and related infrastructure
• Manage global IT asset lifecycle processes including procurement, inventory, deployment, recovery, and replacement
• Write and maintain IT documentation, runbooks, troubleshooting guides, and knowledge base content
• Drive technical escalations across internal teams and vendors
• Participate in an on-call or escalation rotation as needed outside normal US business hours

IT Support Engineer

• Build and design department or operational analysis through reports, dashboards, metrics and other analytics
• Conduct research and translate data into key insights and recommendations for strategic decision making
• Maintain departmental/operational analysis, analytics planning dashboards and reports to monitor performance or effectiveness
• Provide consultative data support and work with leadership and clients to develop metrics and reports
• Extract, report and analyze large data sets from multiple data sources and systems
• Ensure data integrity, accurate formatting, merging and representation of data
• Prepare reports and presentation materials for department, client, leadership and Executive audiences
• Provide project management support to obtain data and information requirements for analytics and reports
• Facilitate process improvement by optimizing data collection and data capture
• Provide project management and implementation services for departmental and special projects
• Distill data into digestible, actionable insights and provide ad-hoc analytics and query support
• Evaluate processes, assist with data cleanup, identify gaps and make recommendations for special projects, including software and system implementations
• Solve problems, identify opportunities and conduct research as needed
• Collaborate cross-functionally, support change management and communicate with all organizational levels

Support Engineer jobs in California

Device Support Technician I

Production Support Analyst Intern

Staff Product Support Engineer

Staff Product Support Engineer