Support Engineer

• Provide a strong on-site IT presence at the Colorado Training Centre
• Support, maintain, and ensure the reliability of local and remote IT systems
• Support end-user devices, network connectivity, training environments, and AV systems
• Ensure the training facility remains fully operational
• Support training activities
• Act as the primary IT contact for US-based stakeholders
• Contribute to wider global IT support coverage where time zone alignment allows
• Provide end-user IT support across the business globally, with a primary focus on the US user base

IT Support Engineer – Level II

• Perform routine and specialized technical support functions under the supervision of a Registered Nurse
• Transport patients to and from operating room, preoperative area, and PACU while ensuring comfort, safety, confidentiality, and privacy
• Assist with lifting, positioning, and transferring patients
• Communicate with Sterile Processing and circulating nurses regarding equipment, supplies, instrumentation, and positioning devices
• Check, clean, restock, and organize assigned areas
• Return equipment, supplies, instrumentation, and case carts to appropriate locations
• Clean and set up operating rooms between cases and assist with timely room turnovers
• Open sterile supplies under RN supervision
• Pick surgical cases according to preference cards
• Practice operating room sanitation, disinfection, infection control, and safety standards
• Maintain accurate patient status and care records, complete checklists, write narratives, and enter data into the eHR
• Manage patient workload according to volume, acuity, cases, census, and department needs
• Coordinate care with other departments to ensure timely delivery of services
• Participate in emergency response situations under medical staff direction
• Assist with proper disposition of surgical specimens and hazardous materials
• Seek additional assignments during low volumes and support teamwork across departments

Perioperative Support Technician

• Perform routine and specialized technical support functions under the supervision of a Registered Nurse
• Transport patients to and from the operating room, Preoperative area, and PACU while ensuring comfort, safety, confidentiality, and privacy
• Assist with lifting, positioning, and transferring patients
• Communicate with Sterile Processing and circulating nurses regarding equipment, positioning devices, supplies, and instrumentation
• Clean, disinfect, stock, and set up operating rooms and assigned areas between cases
• Assist in opening sterile supplies under RN supervision and support timely room turnovers
• Pick cases according to preference cards, including equipment and positioning devices
• Practice OR sanitation, disinfection, infection control, and safety standards
• Operate and monitor sterilization equipment
• Maintain accurate patient status and care records; complete checklists, narratives, and eHR data entry
• Manage patient load and adjust care based on volume, acuity, cases, census, and department needs
• Coordinate care with other departments for timely delivery of services
• Assist with disposition of surgical specimens and hazardous materials
• Participate in emergency response situations under medical staff direction
• Seek assistance when needed and promote support across work groups and departments

• Provide client and technical support for veterinarian clinic customers using Telemedicine services
• Identify, troubleshoot, and resolve connectivity problems when transferring images from client systems to AIS proprietary systems
• Provide professional client service and data transfer expertise
• Configure customer software for new clients
• Troubleshoot image transfer interruptions involving DR, CR, CT, MRI, and ultrasound software
• Assist with final testing before support calls end
• Configure servers, acquisitions, and review workstations
• Monitor progress, track problem resolution, identify failure patterns, and communicate unresolved problems to management
• Prioritize and complete work on schedule to meet client expectations
• Answer questions and assist team members and other areas
• Manage escalated issues with internal and external groups when needed
• Work with vendors to resolve connectivity issues, test solutions, and implement solutions
• Assist clients in improving image quality
• Participate in enterprise initiatives, special projects, and other assigned duties

AIS Technical Support

• Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-premises, hybrid, and cloud environments
• Own and resolve high-severity escalations, critical customer incidents, and root-cause analysis activities
• Diagnose and troubleshoot virtualization, compute, operating systems, storage, networking, and automation platforms
• Collaborate with Product Development, Engineering, Operations, and Account Management
• Document solutions, FAQs, and best practices for internal knowledge bases
• Provide architectural guidance to customers and internal teams
• Collaborate on defect reproduction, triage, and product maturity
• Develop tools, automation, and processes to improve support efficiency
• Mentor and provide technical leadership across the support organization
• Influence product roadmap and design using customer insights, supportability requirements, and deployment learnings

Morpheus VM Essentials Support Engineer

• Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-premises, hybrid, and cloud environments
• Own and drive resolution of highest-severity escalations and critical customer incidents
• Perform root cause analysis activities
• Diagnose and troubleshoot virtualization, compute, operating systems, storage, networking, and automation platform issues
• Collaborate with Product Development, Engineering, Operations, and Account Management to ensure customer success
• Document solutions, FAQs, and best practices for internal knowledge bases
• Provide architectural guidance to customers and internal teams
• Collaborate on defect reproduction, triage, and product maturity
• Develop tools, automation, and processes to improve support efficiency
• Mentor and provide technical leadership across the support organization
• Influence product roadmap and design through field and customer insights, supportability requirements, and complex deployment learnings

• Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-premises, hybrid, and cloud environments
• Own and drive resolution of highest-severity escalations and critical customer incidents
• Conduct root cause analysis activities
• Diagnose and troubleshoot virtualization, compute, operating system, storage, networking, and automation platform issues
• Collaborate with Product Development, Engineering, Operations, and Account Management
• Document solutions, FAQs, and best practices for internal knowledge bases
• Provide architectural guidance to customers and internal teams
• Collaborate on defect reproduction, triage, and product maturity
• Develop tools, automation, and processes to improve support efficiency
• Mentor and provide technical leadership across the support organization
• Influence product roadmap and design through customer insights, supportability requirements, and complex deployment learnings

Enterprise Support Engineer – Morpheus VM Essentials

• Categorize, prioritize, and assign incoming support tickets
• Fulfill service requests including password resets, account unlocks, software installations, and peripheral setups
• Troubleshoot email delivery, printer, and network connectivity issues using predefined processes
• Escalate unresolved issues after 30 minutes
• Communicate with clients, provide timely updates, and ensure customer satisfaction
• Maintain detailed records of ticket activities and resolutions
• Resolve complex issues involving Active Directory, Office 365, workstation/laptop hardware and software, and network/infrastructure systems
• Provision user accounts, configure workstations, and assign permissions for new employees
• Create and update SOPs, knowledge bases, and environment records
• Evaluate system performance and support processes, recommending improvements or automations
• Operate the Remote Management and Monitoring System to proactively identify and resolve issues
• Collaborate with team members as needed

Support Engineer jobs in Colorado

IT Support Engineer – Level II

Perioperative Support Technician

Perioperative Support Technician

AIS Technical Support

Morpheus VM Essentials Support Engineer

Morpheus VM Essentials Support Engineer

Enterprise Support Engineer – Morpheus VM Essentials

Support Engineer – Tier I