Support Engineer

• Provide post-implementation product support to enterprise customers
• Identify and resolve issues with SUSE products
• Develop business relationships with customer technical and management staff
• Gain first-hand knowledge of customer systems, configurations, and business needs
• Accelerate response times and tailor solutions to customer expectations
• Proactively help customers avoid potential problems
• Maintain SUSE technology environments in an optimal and efficient manner
• Respond within contract-defined timelines to issues involving implemented SUSE technologies
• Utilize internal company resources to assist with customer issues
• Discover customer opportunities and forward them to Sales or Services for further development
• Troubleshoot enterprise-level solutions and provide accurate, timely issue resolution

Premium Support Engineer

• Own customer support tickets from first response to closure through Jira Service Management, email, phone, and chat
• Troubleshoot L1/L2 issues across Linux, IMS, SIP, Diameter, Kubernetes, and networking using logs, traces, packet captures, and monitoring data
• Provide clear and regular customer updates
• Escalate issues to senior engineers, Engineering, or Cloud with sufficient evidence
• Participate in major incidents by investigating, gathering data, and reporting findings to the incident lead
• Plan and run software upgrades and maintenance windows, including pre-checks, execution, validation, and rollback readiness
• Monitor selected customer environments and respond to alerts
• Flag risks before they become incidents
• Provide input for root-cause analyses and document findings from resolved issues
• Improve runbooks, SOPs, knowledge base articles, monitoring, and alerting
• Hand over tickets, incidents, maintenance activities, and customer commitments across regions
• Maintain ticket quality, SLA compliance, and follow-up across the queue
• Work in a global team across APAC, EMEA, and the Americas
• Participate in scheduled after-hours maintenance windows and an on-call rotation

Operation and Support Engineer

• Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronously
• Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer
• Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes
• Use AI-assisted tooling to speed up triage where helpful
• Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product
• Build and maintain internal tools that make support workflows faster and more observable
• Write and maintain documentation for customers and the internal team
• Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company

Senior Support Engineer, EMEA

• Technical point of contact for service technicians, customers, and contractual partners in the field of power converter technology
• Analyze and resolve power converter faults on Senvion®, Nordex®, Fuhrländer®, and GE® wind turbines escalated to 2nd-level support through remote monitoring
• Provide remote technical support to service teams during the repair and maintenance of wind turbines
• Prepare work instructions, maintenance documentation, and RAMS documentation
• Create and review work orders, including the related technical documentation
• Monitor wind turbine performance and derive improvement measures
• Support the technical preparation of quotations for repairs and retrofits in the field of power converter technology

Technical Support Engineer – Electrical Components, Power Converter Technology

• Provide all technical support related to customer escalations, fleet performance, system installations, improvement programs, and upgrades
• Act as intermediary and field escalation focal point between customers and the division
• Provide technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment
• Provide Alpha Site support for installation, operation, calibration, service, and testing of new hardware, process, or software designs
• Provide Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools
• Initiate and review ECOs to ensure data supports fixes and follow-up communication to the field
• Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis
• Support GPS with documentation such as CENs and BKMs
• Create and review documentation covering technical improvements, system upgrades, and support plans
• Present documentation at the customer level and ensure field implementation

Technical Product Support Engineer III

• Work on support tickets as part of the Internal IT team.
• Provide general support for macOS and Linux, including setup, device management, troubleshooting, and software and hardware lifecycle.
• Manage Identity & Access Management, including user lifecycle, groups, roles, permissions, and SSO across core systems.
• Own tooling systems, including configuration, access, integrations, and lifecycle.
• Run IT onboarding calls for new joiners as their first Internal IT contact.
• Own internal IT projects from scoping through rollout and handover into operations.
• Automate onboarding, role changes, tool provisioning, and offboarding user journeys.
• Improve processes.
• Document processes, systems, and tooling for colleagues and Internal IT documentation.

Senior IT Support Engineer

• Conduct technical service visits at dealerships and service partners within the assigned territory.
• Install, commission, diagnose, maintain, and repair vehicles and technical equipment on site.
• Independently analyze and resolve technical faults and carry out preventive maintenance measures.
• Support service partners with complex technical issues and escalate challenging cases to the relevant specialist departments.
• Provide technical advice and support to dealers and customers, explaining technical matters clearly and understandably.
• Prepare and maintain service reports, timesheets, and documentation of spare parts usage.
• Ensure high service quality and customer satisfaction.
• Collaborate with Aftersales, Quality, Engineering, and Warranty Management.
• Gather and communicate customer feedback, identify opportunities for improvement, and anticipate future service requirements.
• Support after-sales projects.
• Act as a substitute for other team members.

Field Force Technical Support Engineer

• Analyze, isolate, and resolve complex technical issues in second-level support
• Analyze faults in applications, interfaces, and data flows
• Configure interfaces to customer systems
• Analyze data and error patterns using SQL queries
• Read and understand PHP code or pseudocode for root-cause analysis
• Support the connection and integration of solutions into existing system landscapes
• Provide technical advice and support to customers
• Work closely with development, project management, and other technical stakeholders
• Create and maintain technical documentation
• Help ensure reliable, smooth, and efficient digital workflows in emergency departments

Support Engineer jobs in Germany