Systems Engineer

• Troubleshoot and resolve service issues using structured fault-finding techniques
• Perform root cause analysis of problems
• Action Change and Problem requests
• Deliver customer projects in the relevant technical domain
• Check queues for immediate work from SNOW, DSMS, email, Skype, MS Teams, and phone
• Complete BAU tasks including data centre walkthroughs, hardware and site audits, and project planning
• Assess, evaluate, and interpret data to improve customer experience
• Provide support, analysis, and recommendations for customer enhancements
• Help develop customer initiatives, strategies, policies, and practices
• Respond promptly to major incidents
• Investigate, analyse, and resolve incidents across various environments
• Monitor and resolve system and hardware issues
• Liaise with third-party vendors
• Maintain server infrastructure standards and design requirements
• Adhere to change management policies and procedures
• Work within service-level agreements
• Participate in a 24x7 incident response on-call roster

Regional Systems Engineer

• Review and evaluate Elite 3E billing systems and processes supporting residential and commercial mortgage, secured lending and other high-volume Banking & Finance matters
• Analyse processes underpinning the preparation, review and finalisation of large volumes of invoices
• Design and modify matter and billing configurations for fixed-fee, transaction-based and volume-driven pricing arrangements
• Develop system specifications for proforma generation, invoice approval workflows, matter billing groups and client-specific billing requirements
• Investigate complex billing and system issues involving significant transaction volumes and multiple stakeholders
• Develop and implement functional solutions, system test plans, billing enhancements and process automation initiatives
• Analyse WIP, billing and financial reports to identify discrepancies, process issues, revenue trends and potential revenue leakage
• Manage billing adjustments, write-offs, write-ups, transfers and matter corrections within Elite 3E
• Identify opportunities to improve billing accuracy, workflow efficiency, system functionality and stakeholder service
• Create user documentation and deliver system and billing process training to fee earners, legal assistants, Finance personnel and other users
• Maintain accurate financial records and support compliance with firm policies and audit requirements
• Work closely with partners, lawyers, legal assistants, Finance, Accounts and IT

Billing Systems Analyst

• Design, build, and commission camera, computer, and network systems for deployment on public roads.
• Conduct site surveys to assess location suitability before deployment.
• Develop and test new hardware configurations and solutions.
• Investigate and resolve escalated technical issues involving camera and network systems.
• Provide remote guidance to field teams and Electrical and Technical Officers.
• Troubleshoot hardware and software issues methodically, escalating when appropriate.
• Write and maintain technical documentation, system build procedures, and QA records.
• Keep fleet management and knowledge base systems accurate and up to date.
• Train and support installation and maintenance team members on systems and processes.
• Perform scheduled and unscheduled maintenance and repairs on hardware and fleet.
• Prepare maintenance and repair reports following field activities.
• Respond to client requests professionally and in a timely manner.
• Collaborate with Project Engineers, Service Technicians, and the broader Delivery team.

• Work closely with a diverse team to contribute to operational excellence for the Processing department at Granny Smith
• Ensure safe, profitable, and efficient operations
• Implement and support technological solutions for operational system design, integration, and automation
• Support operational data collection, management analysis, and reporting
• Own the site Process Control Management of Change process, ensuring all changes are approved, documented, and tested
• Identify, implement, and manage control system upgrades to improve operational technology reliability
• Integrate the site power station to deliver site-wide power monitoring, power balance, and efficiency improvements
• Review, develop, and optimise maintenance strategies and tactics to ensure plant and equipment reliability
• Report to the Processing Manager

Control Systems Engineer

• Design and improve systems architecture supporting post-sales execution
• Build scalable workflows separating data, business logic and user experience
• Reduce manual processes, fragmented ownership and tooling complexity
• Establish standards for reliability, maintainability, documentation and visibility
• Translate operational problems into testable, adoptable and improvable solutions
• Translate Customer Success priorities into scalable systems, workflows and technical solutions
• Improve customer goals, success planning, account planning, stakeholder management, risk workflows, business reviews and renewal readiness
• Support customer value evidence and qualified expansion handoffs
• Partner with Customer Success, Learning Services, IPM, Data and commercial teams
• Provide targeted support to existing operations when required
• Create foundations for reporting, decision-making and AI-enabled workflows
• Build and maintain integrations using APIs, webhooks, workflow tools and other technologies
• Improve data quality and availability of customer and revenue signals
• Build AI-enabled workflows for account understanding, risk identification, renewal preparation and customer-signal response
• Connect AI capabilities to live business data and operational systems
• Test agent experiences that reduce administrative work and improve post-sales decisions
• Explore AI-native operators alongside CSMs, Customer Success leaders and cross-functional teams
• Measure automation impact on CSM capacity, signal quality, adoption, GRR and retention outcomes

GTM Systems Engineer

• Develop and standardize reference architectures for power generation, data centers, microgrids, and hybrid plants
• Lead integration of inside-the-fence-line assets, including gas turbines, BESS, STATCOMs, substations, and electrical gear
• Define system baselines, interface definitions, and FAT/SAT validation strategies
• Partner with Grid, Gas Power, Digital, and external stakeholders to drive technical alignment
• Review load flow, short circuit, protection coordination, and arc flash studies
• Provide technical leadership and mentorship to engineering teams
• Govern system design and integration from concept through commissioning
• Coordinate technical execution and ensure safety, reliability, and operational efficiency standards

Senior Principal Systems Architect – Power Systems

• Develop and standardize reference architectures for power generation, data centers, microgrids, and hybrid plants
• Lead integration of inside-the-fence-line assets, including gas turbines, BESS, STATCOMs, substations, and electrical gear
• Define system baselines, interface definitions, and validation strategies, including FAT/SAT
• Partner with internal business units and external stakeholders to drive technical alignment
• Review power system studies, including load flow, short circuit, protection coordination, and arc flash, to ensure design integrity
• Provide technical leadership to engineering teams and advance systems engineering best practices
• Govern design and integration from concept through commissioning
• Coordinate technical execution and ensure high standards for safety, reliability, and operational efficiency