Team Lead

• Supervise multiple teams of examiners, product line examiners, and/or at least seven technical operations colleagues
• Monitor colleagues' workloads and individual claim activities
• Provide training and technical/jurisdictional direction on claims adjudication reports
• Identify and advise management on trends, problems, issues, and recommended actions
• Inform management of new procedures and continuous process improvement ideas
• Coordinate office projects with management
• Compile, review, and analyze management reports and take appropriate action
• Perform quality reviews on claims for audit, service contract, and quality standards compliance
• Act as second level of appeal for client and claimant issues and implement final dispositions
• Review reserves on high-cost claims and claims exceeding examiner authority
• Monitor third-party, litigated, serious vocational rehabilitation, questionable, and sensitive claims
• Maintain client contact, promote professional client relationships, make claim-status recommendations, and provide written claim resumes
• Ensure direct reports are properly licensed in serviced jurisdictions
• Ensure claims files are correctly coded and adequately documented
• Administer personnel policies and staffing standards
• Interview, hire, establish performance development plans, and conduct performance discussions
• Provide support, guidance, leadership, and motivation
• Support organizational quality programs
• Perform other assigned duties

Workers Compensation Team Lead

• Lead the full lifecycle delivery and support of enterprise applications, focusing on Banner ERP, integrations, and institutional systems
• Ensure reliability, performance, availability, monitoring, maintenance, and issue resolution for production systems
• Oversee and approve production changes, including releases, integrations, configurations, and data workflows
• Maintain understanding of enterprise architecture, data flows, and cross-system dependencies
• Design and deliver Banner integrations with internal and external systems using APIs, middleware, and orchestration patterns
• Modernize legacy systems through refactoring, re-platforming, and incremental replacement
• Automate institutional workflows and improve data accuracy and accessibility
• Build and support solutions incorporating AI and automation capabilities
• Evaluate and implement AI tools aligned with architecture, data governance, and security requirements
• Establish development standards, architectural patterns, and integration practices
• Ensure alignment with security, privacy, and data governance requirements
• Contribute to technical strategy, platform selection, and long-term roadmap planning
• Identify system risks, technical debt, and capacity constraints and provide recommendations
• Partner with Product Coordinators to translate requirements into technical designs and delivery plans
• Collaborate with Finance, HR, Student Services, and Academic stakeholders
• Enable access to reliable and integrated enterprise data for data-informed decision-making
• Lead, mentor, review, and support programmer analysts
• Recruit, hire, orient, and develop staff, including performance expectations and annual reviews
• Coordinate internal resources, vendors, and contractors
• Promote accountability, collaboration, and continuous improvement
• Report to the Associate Director, IT Operations and Infrastructure

Enterprise Systems Team Lead

• Lead, coach, and develop a team of product owners and business analysts
• Establish clear priorities and support team members’ professional growth
• Shape and deliver a multichannel roadmap across web, mobile, IVR, chatbot, and live chat platforms
• Oversee digital initiatives from discovery and planning through implementation and post-launch validation
• Lead channel adoption strategies to increase customer self-service and reduce avoidable contact centre demand and operating costs
• Evaluate emerging technologies, industry trends, and customer expectations to identify innovation opportunities
• Enhance accessible and intuitive customer journeys for payments, meter reads, appointments, and service requests
• Use customer feedback, performance measures, testing, and operational insights to improve digital adoption, satisfaction, and efficiency
• Partner with Operations, Technology, Security, Regulatory Affairs, Finance, vendors, and offshore service providers
• Incorporate privacy, accessibility, compliance, change management, and release governance into digital solutions across Canadian and U.S. markets
• Support cross-border collaboration across multiple locations and time zones

Team Lead, Digital Channels

• Perform inspections, preventive maintenance, advanced troubleshooting, and repairs on electric forklifts and other powered material handling equipment
• Diagnose complex issues involving electrical, hydraulic, mechanical, steering, braking, and electronic control systems
• Coordinate and prioritize service requests based on safety, equipment criticality, operational impact, and workload
• Determine whether work should be completed in-house, assigned to a Level I technician, or referred to an external vendor or the manufacturer
• Coordinate preventive maintenance schedules and ensure work is completed within required timelines
• Verify work quality, analyze recurring failures, and recommend corrective actions
• Provide technical guidance, coaching, and hands-on training to less experienced technicians
• Contribute to the development of troubleshooting standards, preventive maintenance practices, CMMS processes, parts management strategy, and maintenance procedures
• Inspect, diagnose, and support repairs of lead-acid and lithium-ion batteries, chargers, and related components
• Document inspections, repairs, labor hours, parts used, and equipment status in the CMMS
• Coordinate external vendors and verify the quality and completion of their work
• Respond to emergency service calls during on-call periods
• Participate in the maintenance of other warehouse equipment as the program expands
• Follow safety procedures, including lockout/tagout (LOTO), battery-handling requirements, and site-specific practices
• Act as the primary technical resource and on-site team lead for Lineage’s new in-house MHE maintenance program

Team Lead – Material Handling Equipment

• Ensure sales vehicles meet account specifications and enforce strict sales compliance with client SLAs
• Oversee sales quality assurance, audit service levels, and spot-check team output to meet company and customer standards
• Keep a real-time eye on service levels and conduct regular meetings to provide feedback
• Handle internal team sale issues, motivate team members, and help develop or refine ARS business
• Coordinate the inventory and sale of vehicles while generating and preparing reports from computerized data
• Respond to customer inquiries, resolve issues promptly, and complete the repossession redemption process
• Represent vehicles on the block or attend the block with sales representatives on sale day
• Collaborate with Commercial Account Reps to provide cross-functional backup and perform administrative duties
• Translate client SLA requirements into daily operational workflows and team tasks
• Manage real-time service levels, resolve regional bottlenecks, and provide continuous operational backup
• Track metrics to ensure all performance targets are met
• Deliver high customer satisfaction, error-free sales audits, and consistent execution on sale days
• Report to the National Commercial Accounts Manager and collaborate with Commercial Account Reps, internal operations, regional sales teams, and external commercial clients

Team Lead, Commercial Accounts Representative

• Act as an ambassador for the Nespresso brand
• Ensure operational excellence and an impeccable customer experience
• Contribute to sales growth and the achievement of sales targets
• Inform and train the team on key objectives and expectations
• Analyze KPI reports and coach the team to achieve performance metrics
• Ensure effective communication with the team and store management
• Deliver a positive brand experience to stakeholders
• Effectively balance administrative responsibilities with customer service

Team Lead – BIM

• Lead the Professional Services team while serving as a customer-facing Implementation Manager
• Serve as the primary client contact throughout onboarding
• Conduct kickoff meetings and gather business processes and requirements
• Provide guidance on best practices for implementing and configuring SaaS products
• Carry out basic project management activities, including managing scope, communications, risks, opportunities, and change management
• Customize system settings, workflows, and integrations to meet client requirements using out-of-the-box functionality where possible
• Use Excel to prepare data and perform initial data loads
• Write simple scripts when needed
• Author ad hoc customer reports
• Collaborate with sales, product management, customer success, and technical support teams
• Support the transition from the sales cycle to product adoption
• Influence product design and the customer lifecycle to deliver a coherent, high-quality client experience
• Develop and deliver client training sessions
• Create and maintain implementation documentation, user guides, and knowledge base articles
• Ensure complete customer product adoption
• Identify, troubleshoot, resolve, and escalate implementation issues
• Provide timely client updates
• Contribute to improving implementation processes and methodologies

Team Lead, Professional Services – Grants

• Develop a deep understanding of company goals and initiatives; cascade these to the team and individual level
• Manage individual performance, goal-setting, and performance plans
• Provide motivation, coaching, training, and developmental opportunities to team members
• Conduct regular 1:1 meetings and weekly team meetings
• Perform monthly audits and provide just-in-time coaching on performance gaps
• Identify training needs and facilitate onboarding and continuous learning sessions
• Create an inspiring team environment with open communication
• Establish relationships within the Sales leadership team and communicate updates and feedback to management
• Set team objectives and oversee day-to-day activities, ensuring SLA and goal completion
• Manage staffing plans and resource coverage
• Manage and oversee client escalations
• Handle renewal insurance leads
• Assess potential clients' coverage needs
• Improve the customer journey and customer satisfaction measured through Net Promoter Score
• Identify and coach staff to create cross-sell opportunities

Team Lead jobs in Canada