Team Leader

• Build and maintain strong client relationships throughout project delivery
• Lead the London surveying team, allocating and reviewing workloads and setting priorities and performance expectations
• Support team wellbeing, engagement, coaching and development
• Contribute to resource planning, recruitment, business development and cross-disciplinary working
• Apply project delivery and quality standards consistently
• Manage projects from inception to completion within programme, budget and quality standards
• Undertake condition surveys and prepare technical reports on existing building stock
• Prepare and oversee tender documentation, contractor procurement and contract administration
• Lead client, contractor and stakeholder meetings and provide project updates
• Conduct site inspections to monitor health and safety, quality and progress
• Manage project finances, including fee forecasting and invoicing

Senior Building Surveyor – Team Leader

• Provide care and support to a client with complex needs
• Support a client with autism, challenging behaviour, non-verbal communication, medication administration, and personal care needs
• Deliver high-quality, nurse-led, person-centred care in the client's home
• Help clients lead fulfilling, independent, and dignified lives
• Work within Komplex Care's tailored complex-care service

Team Leader – Complex Care

• Lead, coach and develop a team of warehouse colleagues, driving engagement and performance
• Ensure operational KPIs, productivity and service targets are consistently achieved
• Plan workloads, allocate resources and coordinate staffing requirements across the operation
• Maintain a safe working environment while supporting compliance with GXO policies and procedures
• Drive continuous improvement initiatives and collaborate with cross-functional teams to enhance operational performance

Warehouse Team Leader

• Lead, motivate and support a team to achieve service targets and performance objectives
• Monitor team performance through regular feedback, 1:1 meetings and performance reviews
• Manage team resources and workloads to maintain service levels and response times
• Support recruitment, onboarding, training and ongoing development of team members
• Resolve complaints and escalated queries professionally and promptly
• Conduct quality and competency checks across calls, emails and service processes
• Analyse performance trends and implement continuous improvement initiatives
• Collaborate with internal stakeholders
• Provide regular reports on team performance and service delivery

Patient Support Team Leader

• Lead and manage a customer-facing operational team within Fraud Operations
• Lead, coach, and develop Fraud Investigators
• Drive KPIs, productivity, quality, customer outcomes, and service levels
• Monitor and manage operational controls and regulatory compliance
• Manage capability, conduct, attendance, and performance issues through structured plans
• Deliver coaching, quality reviews, and feedback sessions
• Oversee first-party fraud investigations, complex fraud cases, and customer interactions
• Support resource planning, recruitment, onboarding, and succession planning
• Work with the Fraud Operations Manager to identify, escalate, and mitigate operational risks
• Collaborate with Fraud Strategy, Financial Crime, Risk, and Customer Servicing teams on fraud trends and prevention
• Use MI, quality results, and operational insight to drive continuous improvement
• Ensure investigations meet SLAs and regulatory requirements
• Champion risk and control culture and adherence to procedures
• Support process improvements, policy changes, and operational change initiatives
• Act as an escalation point for complex fraud cases and customer complaints

Fraud Team Leader

• Lead, motivate and develop a team of Customer Resolution Officers
• Deliver excellent Stage 1 complaint resolutions
• Work with the Complaints Improvement Manager and teams across the organisation
• Support complaint resolution and positive customer outcomes
• Ensure accurate record keeping and case management across the team
• Drive a culture of learning and continuous improvement
• Ensure Stage 1 complaints are handled consistently, in line with organisational policies and compliant with the Housing Ombudsman's Complaint Handling Code

Customer Resolutions Team Leader

• Lead, motivate and develop a team of Fee Earners and Administrative colleagues to achieve operational and business objectives
• Create a high-performance culture through coaching, mentoring and performance management
• Conduct regular one-to-one meetings, coaching sessions and development reviews
• Support colleagues through change and promote engagement, accountability and continuous improvement
• Provide expert technical guidance on litigated and non-litigated personal injury claims
• Ensure claims are progressed efficiently, accurately and in accordance with MOJ Portal requirements
• Support case strategy, liability assessment, valuation and settlement opportunities
• Maintain technical oversight of claims handling activity and implement legal updates and procedural changes
• Deliver agreed SLAs, productivity targets and KPIs
• Monitor management information and operational performance data to identify trends, risks and opportunities
• Manage workloads and support operational planning to align resources with business demand
• Promote a customer-focused culture and ensure vulnerable customers are identified and supported
• Own complaints management and resolution in compliance with regulatory and company requirements
• Monitor quality and compliance through file reviews, call listening and case audits
• Identify, escalate and manage operational risks
• Build relationships with Team Managers, Technical Leads, Operations Managers and support functions
• Collaborate with wider legal and operational teams on strategic initiatives, business change and process improvements

Portal Team Leader

• Provide real-time sales and knowledge support
• Support escalation calls and provide coaching and feedback
• Coach and develop new agents during and after induction
• Provide immediate development QA feedback and agree effective coaching plans
• Complete call-taking activities as part of BAU activity
• Give feedback to enhance agent and team performance
• Analyze agent performance data and coach to improve performance
• Review intraday performance and focus the team on areas of need
• Support additional coaching requirements and mentor others
• Work with L&D during induction call-taking activities
• Hold team huddles when required
• Role-model professional standards and coach people against them
• Drive continuous improvement with Performance and Knowledge Specialists, L&D and IT
• Build and maintain stakeholder relationships across the business
• Design, manage and track team and department incentives within budget

Service Excellence Team Leader

• Lead, motivate and develop a team of Debt Management Executives
• Provide guidance, coaching and encouragement to create a positive, supportive and high-performing team environment
• Support the team in managing outstanding debt and maximising cash flow performance against agreed KPIs
• Monitor performance, celebrate successes and identify opportunities for growth and development
• Ensure customer interactions and queries are handled professionally, empathetically and within agreed debt management policies, procedures and customer SLAs
• Work with colleagues across the business to identify opportunities to improve and streamline processes
• Strengthen cash flow performance while maintaining exceptional customer service and positive customer relationships
• Report to the Manager

Debt Team Leader

• Assist the management team
• Assume the responsibilities of the Store Manager in their absence
• Oversee team members, merchandise and customer service elements
• Achieve sales objectives
• Maintain and achieve high operational and merchandising standards and goals
• Build highly motivated teams
• Develop Fragrance Consultants to the next level
• Create memorable customer experiences and build lasting customer relationships

Team Leader jobs in United Kingdom