Technical Account Manager

• Targeted acquisition of new customers and development of long-term customer relationships
• Advising and supporting industrial and commercial customers, public authorities and organizations, as well as planners, architects, and installers
• Conducting on-site assessments of existing lighting systems for customers and prospective customers
• Developing concepts and solutions for indoor and outdoor lighting in collaboration with the Solution Design team
• Conducting sales and contract negotiations

Technical Sales Representative – Field Sales

• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers
• Manage and monitor support interactions, serving as an internal advocate for strategic customers
• Respond to customer escalations and proactively escalate when needed
• Direct crisis and incident response with account, technical support, operations, and engineering teams
• Meet regularly with clients remotely and on-site to review support interactions, system status, major issues, and upcoming releases
• Create and deliver executive customer presentations covering system performance, potential issues, ROI, and recommended actions
• Develop deep understanding of customers’ business and operational needs
• Maintain practical technical knowledge of Proofpoint integrations within customer environments
• Develop and oversee strategies to meet complex customer requirements using Proofpoint solutions
• Provide proactive recommendations supporting customer requirements, roadmaps, and technical needs
• Plan and lead process improvement initiatives to improve customer satisfaction
• Plan, document, and identify risks and challenges for production changes spanning multiple services or technologies
• Schedule own time and complete multiple tasks amid changing constraints
• Design and implement solutions to complex problems

Technical Account Manager, German Speaking

• Provide technical support and professional onboarding for new customers, particularly international enterprise customers
• Translate customer requirements into technical solutions and select the appropriate production site within the Asteria Group
• Support test production runs and customer approvals while ensuring agreed quality and service requirements
• Support Sales with complex customer projects, technical presentations, and challenging printing issues
• Coordinate cross-site technical projects and collaborate with Production, Sales, suppliers, and subject-matter experts
• Evaluate new materials, printing technologies, and sustainable solutions, particularly in the context of the PPWR
• Document and share technical processes and best practices across the Asteria Group

• Own the technical relationship with a portfolio of hospitals and hospital groups
• Build a deep understanding of customers' HIS/KIS setup, infrastructure, clinical workflows, open topics, and key stakeholders
• Maintain a technical account plan for every customer covering integrations, deployment architecture, security requirements, planned changes, open risks, and rollout waves
• Lead release pre-briefings and technical reviews
• Help customers assess the impact of changes across systems before they affect clinical operations
• Stay close to every issue across accounts while Technical Support manages the queue
• Provide technical and organizational context to accelerate issue resolution
• Identify recurring themes across hospital customers
• Turn customer feedback into actionable input for Product and Engineering
• Improve reliability, integrations, and rollout readiness

Technical Account Manager – Hospital

• Own the technical relationship with a portfolio of 12 to 15 largest care groups
• Build a deep understanding of customers’ EHR setup, infrastructure, open topics, and key stakeholders
• Maintain a technical account plan for every customer
• Cover integration landscapes, planned changes, open risks, and requirements for upcoming rollout waves
• Lead release pre-briefings and technical reviews
• Help customers understand the impact of changes before they affect operations
• Stay close to issues across accounts while Technical Support manages the queue
• Provide account context to accelerate issue resolution
• Identify recurring customer themes and turn them into actionable feedback for Product and Engineering

Technical Account Manager jobs in Germany

Technical Sales Representative – Field Sales

Technical Account Manager, German Speaking

Technical Account Manager

Technical Account Manager – Hospital

Technical Account Manager – Senior Care