Technical Account Manager

• Provide technical support required to profitably grow the global business with regional clients
• Develop and implement initiatives to establish technical leadership in the region
• Support Global Operations initiatives
• Work with global business partners to develop and execute regional sales plans for Sustainability Services
• Participate in sales activities including technical presentations, proposal development, and line reviews
• Lead implementation of the technical product-line component of new business
• Support maintenance and growth of current account sales
• Develop and maintain technical content for sales and marketing materials
• Provide regional input to Global Marketing
• Serve as a bridge between the region and Global Operations on client needs, capacity, capability, pricing, and standards
• Support new service development through market insight, proposals, market studies, focus groups, consultant oversight, product launches, training, presentations, webinars, and conference calls
• Manage research and development on social and environmental audits, sustainable claims, climate change, traceability, and ESG reporting
• Monitor regional regulations and industry standards and communicate changes through technical bulletins and tools
• Develop client recommendations for responding to changing regulations and standards
• Update or develop methodologies with Global Operations to ensure compliance
• Resolve technical issues involving clients, internal teams, and sites
• Develop and maintain protocols and test packages for regional client safety, regulatory compliance, product performance, and certification needs
• Provide market intelligence on the QHSE and Sustainability market in the Americas
• Develop proposals for new market opportunities and relevant acquisitions
• Support new product introductions with marketing materials, training, presentations, seminars, and webinars
• Ensure the success of new products with regional clients, including achievement of sales targets

Technical Services Manager – Hardlines and Toys

• Provide technical, client, and business-line support for the Americas region and global business line
• Support technical services, strategy, new product development, global processes, capacity planning, and technical governance
• Identify opportunities for new products and revenue through service expansion and development
• Monitor, develop, and manage technical aspects of globally executed regulatory services for Americas customers
• Maintain awareness of industry best practices and standards and provide technical insight, interpretations, and recommendations
• Maintain and improve quality systems and technical-services processes
• Respond to technical questions from the Tech Inquiry Mailbox within required turnaround times
• Develop SOPs, methods, work instructions, and standard interpretation practices
• Develop and conduct technical training for internal and external audiences in the Americas
• Assess client needs and match them to Bureau Veritas testing offerings
• Monitor customer inquiries and identify potential services outside the current scope
• Monitor regulatory and industry-standard changes and update or develop testing methodologies
• Resolve technical issues across regional sites and with clients
• Participate in global processes and continuous improvement
• Support client satisfaction initiatives with Lab Managers/Directors and Business Development teams
• Provide regulatory interpretations and support sales of knowledge products
• Build relationships with industry and multi-stakeholder organizations, governmental agencies, and clients
• Develop technical marketing content, support RFPs, and introduce Bureau Veritas services
• Lead implementation of new, repackaged, and extended technical services
• Ensure accurate and consistent test methods across the Americas region
• Monitor adherence to global testing methodology and audit/correlation programs
• Assist with complaint investigations and resolutions
• Align regional testing capabilities and capacity with sales and marketing plans

Technical Services Manager – Hardlines

• Generate and execute sales plans in existing customer accounts and assigned competitively-held accounts to meet profit increase goals
• Spend approximately 25% of sales time targeting accounts
• Understand customer business needs and recommend continuous improvement and innovation plans
• Develop relationships with key stakeholders, including plant or facility executives
• Provide technical support and identify and resolve customer challenges, escalating as required
• Perform system analysis, interpret data, and provide written recommendations
• Sell and support Nalco Water innovations and technology
• Drive revenue and profit growth of programs and services in targeted accounts
• Build existing-customer relationships through system assurance programs
• Convert strategic competitive accounts and sell new technologies to current customers

Technical Sales Representative

• Help the largest customers drive procurement success on the Zip platform
• Define customer business outcomes and partner with customers to deliver those outcomes continuously
• Act as a trusted procurement advisor and thought partner, educating and enabling customers on Zip’s platform and procurement best practices
• Identify champions and build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance
• Maintain high customer engagement and satisfaction, focusing on adoption and loyalty
• Manage customer health using data-driven adoption metrics
• Partner with product and engineering to translate business needs into customer solutions while managing expectations
• Train and empower customers to become product specialists and increasingly self-sufficient
• Partner with the renewals team to achieve target NRR
• Continuously improve Customer Success assets and processes

Senior Customer Success Manager – Technical Account Management

• Serve as an Anomali Platform power user and help customers achieve success with the technology
• Own and drive the customer adoption lifecycle from onboarding through full production maturity
• Plan and lead QBRs/EBRs with analyst-, director-, and CISO-level stakeholders
• Translate technical usage into business value and security outcomes
• Identify expansion and renewal risk signals from usage data and stakeholder relationships
• Address customer technical requests and proactively identify and resolve issues
• Provide technical advice, guidance, and know-how to support usage and adoption
• Manage customer expectations and hold customers accountable
• Act as the customer advocate and internal champion
• Promote customer advocacy
• Track key account metrics and communicate progress to internal and external stakeholders
• Engage with Onboarding Engineers to ensure smooth transitions
• Engage with Technical Support to ensure speedy issue resolution
• Engage with Engineering to resolve customer-reported issues
• Partner with Sales to ensure an exceptional customer experience
• Engage with Product Management to promote customer feature requests
• Monitor usage, create custom dashboards, make best-practice recommendations, prove ROI and value, and build reference accounts
• Provide feedback and insight to internal technical teams on emerging needs, continuous improvement, and opportunities

Technical Account Manager jobs in New York

Technical Services Manager – Hardlines and Toys

Technical Services Manager – Hardlines

Technical Sales Representative

Senior Customer Success Manager – Technical Account Management

Senior Technical Account Manager – SIEM/Security Analytics