Technical Account Manager

• Participate in the Sales-to-CS handoff and review the PoV plan, scoping documents, customer environment, architecture, and success criteria
• Lead technical portions of kickoff calls and run structured onboarding sessions
• Own technical delivery during onboarding, including AVD, Windows 365, Intune, and Nerdio Manager implementation
• Coordinate with customer technical teams and manage implementation runbooks
• Guide customers through software implementation and optimization toward steady-state use
• Manage a book of corporate customer accounts and serve as the primary technical contact
• Resolve technical questions and issues and coordinate problem resolution
• Build customer relationships and advise stakeholders on effective Nerdio Manager utilization
• Coordinate technical touchpoints across IT operations, engineering, and finance stakeholders
• Own the technical relationship across onboarding through renewal and maintain account strategies
• Maintain current product knowledge of Nerdio Manager and the AVD/Azure ecosystem
• Run regular check-ins and provide configuration, automation, and use-case recommendations
• Conduct Technical Value Reviews to help customers maximize Azure cost savings
• Explain new feature releases and surface product requests
• Coordinate customer training with the Learning & Development team
• Identify and respond to P1/P2 incidents and own corrective action plans for at-risk accounts
• Monitor account health, adoption, and engagement signals and proactively address risk
• Collaborate with Sales, Technical Support, and Product teams to mitigate churn risk
• Monitor competitive threats and reinforce Nerdio’s technical value
• Support renewal conversations by reinforcing delivered value and resolving technical blockers
• Analyze customer data to identify trends and adoption insights
• Contribute technical performance data, usage insights, and roadmap context to Executive Business Reviews
• Identify expansion opportunities and flag leads to the Account Executive
• Channel customer feedback to Product Management and Engineering
• Track customer interactions, activities, and progress in the CRM

• Serve as a consistent weekly client touchpoint, managing day-to-day business-as-usual activities.
• Develop and oversee channel implementation strategies aligned with technical requirements and Rithum’s platform capabilities.
• Drive tactical execution across the Rithum platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
• Conduct technical reviews and provide forward-looking optimization recommendations.
• Advise clients on overcoming obstacles and realizing value from Rithum’s solutions.
• Own resolution of complex technical issues with Product, Engineering, and Client Success Engineering teams.
• Bridge communication between client technical teams and Rithum’s internal teams.
• Support technical roadmap planning, feature adoption, and product feedback loops.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Deliver strategic technical guidance and executional support to enterprise and strategic clients.
• Serve as the technical complement to the Client Success Manager.
• Serve as a consistent weekly client touchpoint and manage day-to-day business-as-usual activities.
• Develop and oversee channel implementation strategies.
• Drive tactical execution across the Rithum platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
• Conduct technical reviews and provide forward-looking optimization recommendations.
• Advise clients on overcoming obstacles and realizing value from Rithum solutions.
• Resolve complex technical issues with Product, Engineering, and Client Success Engineering teams.
• Bridge communication between client technical teams and Rithum internal teams.
• Support technical roadmap planning, feature adoption, and product feedback loops.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Manage complex relationships with partners
• Communicate and troubleshoot with senior-level partners
• Manage and prioritise requests from numerous partners
• Contribute to team goals while working independently
• Apply technical support skills in partner management
• Support affiliate marketing or retailer-related operations

Technical Account Executive – Contractor

CommonAI is building shared infrastructure and products that help organisations develop and deploy deep-tech AI systems.

CommonAI Compute, part of the CommonAI ecosystem, develops multi-cloud compute products and services for AI teams. Our platform orchestrates GPU capacity across multiple providers, so teams can access the compute they need without taking on the complexity, lock-in or cost of managing cloud infrastructure themselves. We work with commercial, government and research partners to accelerate the adoption of AI across the UK and Europe.

We are a member of the UK government-funded £75 million Scaling Inference Programme, which is advancing AI inference hardware and software infrastructure. CommonAI Compute is backed by Barclays and private investors.

The Role
You will be part of the commercial front line: finding and closing new customers, and building the partner network our platform needs, compute providers, resellers, research groups and government programmes. You need to be socially driven and comfortable talking about GPUs, clusters and cloud economics without handing every technical question to an engineer.

What You'll Do

- Find, qualify and close new customers for our multi-cloud compute products

- Build and deepen partnerships across the AI, cloud and HPC ecosystem, including supply-side compute providers and resale channels

- Represent us at conferences, meetups and demo days, and visit startups and partners in person

- Feed market signal back to product, what customers want and what they'll pay for in terms of additional services

Business Development & Technical Account Executive

• Act as the primary contact for a portfolio of key clients
• Develop relationships with senior business and technical stakeholders
• Understand client priorities, challenges, and long-term goals
• Advocate for clients internally to ensure outstanding service delivery
• Develop and execute account plans
• Identify upselling and cross-selling opportunities
• Support client retention through proactive engagement
• Partner with internal teams to turn opportunities into revenue
• Ensure successful delivery of IT services, projects, and consultancy engagements
• Work with Project Managers, Service Desk teams, and Technical Leads
• Lead regular service reviews and performance discussions
• Manage escalations and resolve complex client challenges
• Own the commercial performance of accounts
• Support contract renewals and pricing discussions
• Contribute to business cases for new initiatives
• Manage contractual and commercial agreements
• Stay informed on industry, technology, and regulatory trends
• Help clients make informed technology decisions
• Translate business challenges into practical technology solutions
• Identify future opportunities and emerging client needs