Technical Program Manager

• Lead the full software development lifecycle and product development process for various solutions
• Manage complex, multi-disciplinary programs from concept to market, including schedule and investment tracking
• Drive cross-functional activities and deliverables to ensure on-time and within-budget completion
• Apply technical knowledge and initiative in collaborative team discussions
• Use clear written and verbal communication to foster trust and facilitate coordinated execution
• Communicate program status and expectation changes to senior leaders using standardized methods
• Provide technical guidance, mentorship, and collaborative leadership to cross-functional team members
• Lead projects and develop processes to measure and improve performance

Senior Technical Program Manager

• Establish cross-functional teams and coordinate subject matter experts to establish, plan, and implement programs
• Manage program plans, dependencies, deliverables, and risks
• Align resources and provide proactive program visibility
• Evaluate and improve processes, tools, and best practices
• Drive cultural change by championing an agile mindset
• Ensure the organization adheres to industry best practices
• Serve as a stakeholder escalation point
• Assist in removing blockers
• Lead strategic programs and initiatives across the division
• Align product, engineering, and cross-functional teams
• Develop processes that measure and improve performance and customer satisfaction

• Lead strategic technology initiatives using customer insight and behavioral science to create engaging health and wellness experiences for John Hancock Insurance
• Translate business goals and customer needs into coordinated delivery plans across the life insurance value chain
• Connect campaign, engagement, product, and platform capabilities
• Guide development, testing, implementation, business readiness, stabilization, and post-launch support
• Oversee the full SDLC for initiatives supporting policyholder, producer, and operations journeys
• Manage technology delivery from initiation and planning through execution, monitoring, control, closure, and post-initiative evaluation
• Ensure delivery meets scope, budget, schedule, regulatory, operational-readiness, and customer commitments
• Apply software engineering and technology expertise to implement technology strategies and effective software delivery
• Provide cross-functional leadership and align product architecture with IT service areas
• Identify and mitigate technical risks
• Partner with business initiative leads to build schedules, milestones, goals, and scope
• Foster innovation, collaboration, alignment, and productivity across teams
• Partner with business and technology leaders to prioritize AI opportunities and define success measures, controls, and adoption plans
• Develop and integrate metrics demonstrating IT value to the business

Technical Program Manager – Health & Wellness

• Lead strategic initiatives delivering integrated technology solutions across John Hancock Insurance
• Shape complex, high-impact programs spanning product enablement, distribution, policy administration, servicing, and operations
• Partner with business initiative owners, product owners, and technology leaders to align capabilities, capacity, and investment with commitments
• Translate business, product, regulatory, and customer needs into coordinated development, testing, implementation, and business-readiness plans
• Ensure delivery on schedule, within budget, and with strong risk management
• Oversee the full SDLC from initiation and delivery through implementation, stabilization, and post-launch support
• Manage technology delivery activities including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation
• Apply software engineering and technology expertise to implement technology strategies and ensure effective software delivery
• Provide cross-functional leadership and align product architecture with IT organization service areas
• Identify and mitigate technical risks affecting project success
• Work with business initiative leads to build schedules, milestones, goals, and scope aligned with technology components, solutions, feasibility, and delivery
• Foster innovation, collaboration, alignment, and productivity across teams
• Manage complex releases involving product, rate, assumption, and effective-date-driven changes
• Coordinate business readiness and producer communications

Technical Program Manager – Strategic Initiatives

• Oversee the Retail Long-Term Care (RLTC) re-rate program
• Perform hands-on work across filing, analysis, build, QA, implementation, and ongoing program operations
• Lead the RLTC Re-Rate team in executing RLTC rounds/waves
• Serve as the subject matter expert for technical questions and capabilities
• Work with various stakeholders and anticipate future issues
• Interact with senior leaders and provide SME-level knowledge in meetings and presentations