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ACI WorldwideCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process management, governance, and continuous improvement, with a strong focus on developing and implementing effective methodologies and training programs. Proven ability to lead cross-functional teams, communicate effectively, and ensure compliance within a Professional Services environment.
Highest-signal resume keywords
Business Process ManagementProcess GovernanceContinuous ImprovementProject ManagementTraining Development
About the role
Key responsibilities & impact- Own assigned Professional Services operational processes
- Assess existing processes, identify gaps, and recommend improvements
- Plan, design, document, implement, and continuously improve methodologies, processes, procedures, and best practices
- Lead cross-functional working sessions to define current-state and future-state processes
- Define objectives, scope, stakeholders, tasks, estimates, milestones, and expected outcomes for process initiatives
- Translate process needs into workflows, procedures, documentation, controls, and implementation plans
- Establish and maintain governance practices and monitor process adoption and compliance
- Define metrics and reporting requirements for process governance and measurement
- Maintain evidence of process ownership, documentation, controls, compliance activities, and responsibilities
- Prepare the organization for internal audit reviews
- Identify process risks, key controls, documentation gaps, and areas requiring additional oversight
- Create, publish, maintain, and improve process documentation, templates, standards, procedures, guidelines, and supporting materials
- Develop and maintain a robust process site and scalable knowledge structure
- Define annual process-related training plans and role-based onboarding programs
- Create and deliver training on processes, governance expectations, and best practices
- Provide coaching, mentoring, and guidance on methodologies, processes, procedures, and standards
- Evaluate opportunities to simplify, standardize, or automate governance and process activities
- Use reporting and process metrics to identify trends, risks, compliance gaps, and improvement priorities
- Facilitate cross-functional sessions, influence stakeholders, and communicate recommendations, risks, decisions, and planned changes
- Participate in cross-organizational initiatives representing Professional Services requirements
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Project Management, Industrial Engineering, Computer Science, Education, or a related discipline, or equivalent practical experience
- 5+ years of related experience in business process management, process governance, business operations, continuous improvement, project management, or a comparable role
- Demonstrated experience owning, defining, documenting, implementing, or improving cross-functional business processes
- Experience leading working sessions and collaborating with geographically distributed stakeholders
- Experience developing process documentation, templates, standards, training materials, or knowledge-management content
- Experience monitoring process adoption, compliance, or governance
- Experience creating or supporting structured training and onboarding initiatives
- Strong written and verbal communication skills in English
- Experience supporting a Professional Services, operations, consulting, technology, or global matrixed organization
- Experience preparing processes, documentation, or supporting evidence for internal audit reviews
- Experience with SharePoint or a comparable knowledge-management platform
- Experience identifying opportunities to automate governance or process activities
- Familiarity with process metrics, control frameworks, Root Cause Analysis, or continuous-improvement methodologies
- Project management experience involving multiple functions, dependencies, milestones, and stakeholders
- Experience designing annual training plans or role-based onboarding programs
- Applicants must be currently authorized to work in Colombia on a full-time basis
- This position does not offer sponsorship for employment visa status or a work permit now or in the future
Benefits
Comp & perks- Opportunities for growth
- Career development
- Competitive compensation and benefits package
- Innovative and collaborative work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DocumentationWorkflow DesignMetrics DefinitionRoot Cause AnalysisCompliance MonitoringGovernance PracticesProcess AutomationKnowledge ManagementCross-Functional CollaborationStakeholder Influence
Soft Skills
Strong Communication SkillsCoaching and MentoringFacilitation SkillsAnalytical ThinkingProblem-Solving
Tools & Technologies
SharePointKnowledge-Management Platforms
Industry Keywords
Professional ServicesBusiness OperationsInternal AuditTraining PlansOnboarding Programs