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Serta Simmons Bedding, LLC
Posted: 9/29/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while managing client service processes and operational activities. Proficient in Microsoft Excel and capable of delivering clear business messages to leadership.
Highest-signal resume keywords
Microsoft Excel ProficiencyClient Service Process UnderstandingInterpersonal Communication SkillsPerformance MonitoringProactive Work Ethic
About the role
Key responsibilities & impact- Maintain consistent communication and reporting procedures with department leadership
- Manage online setup of call reports and scheduling activities
- Monitor progress against performance objectives and provide corrective action as required
- Provide clear direction to client service team personnel to help achieve sales and team goals
- Recommend ideas for increasing in-store work and deliverables
- Manage job and service order changes while partnering with the Client Director and Service Coordinator team
- Learn and understand key client service processes within the 360 system
- Ensure reporting, communications, and operational activities are completed accurately and on time
- Provide occasional in-field support to test, assemble, install, adjust, or troubleshoot PlayStation retail displays and related components
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED required
- 1-3 years of relevant work experience required
- Ability to prioritize multiple demands in a fast-paced environment
- Strong interpersonal and written communication skills
- Understanding of key processes within 360
- General business, industry, and planning skills
- Advanced proficiency in Microsoft Excel and other Microsoft Office applications
- Ability to structure logic and communicate clearly through oral and written communication, including preparing and delivering business messages to senior leadership
- Proactive, results-oriented work ethic
- Ability to sit for extended periods, typically 6+ hours per day
- Ability to use a computer, including keyboard and mouse, for prolonged periods
- Ability to lift and carry light items, typically 20+ pounds
- Ability to perform repetitive motions consistently throughout the day
- Acute attention to detail
Benefits
Comp & perks- Reasonable accommodations for applicants with disabilities
- Equal opportunity employer
- Internal development and promotion opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
360 System UnderstandingJob and Service Order ManagementPerformance Objective MonitoringIn-Field Support for Retail DisplaysReporting Procedures
Soft Skills
Strong Written Communication SkillsAbility to Prioritize Multiple DemandsAttention to DetailResults-Oriented Work EthicClear Oral Communication
Tools & Technologies
Microsoft Office Applications
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Client ServiceSales GoalsOperational ActivitiesIn-Store WorkPerformance Objectives