Supervisor, Hotels
Airbnb
Posted: 10/20/2026
Supervisor, Body Control Software
Ford Motor Company
Posted: 10/20/2026AssemblyPythonSubversion
Supervisor, Healthcare Revenue Cycle Consulting
RSM US LLP
Posted: 10/20/2026
Quality Supervisor
House Rx
Posted: 10/20/2026
Transportation Management Supervisor
UPS
Posted: 10/20/2026
Electrical Construction Supervisor
Ormat Technologies, Inc.
Posted: 10/20/2026Electrical Construction Supervisor
Ormat Technologies, Inc.
Posted: 10/20/2026
Manufacturing Production Supervisor – 2nd Shift
Element Solutions Inc
Posted: 10/20/2026ERPOracle
Supervisor, Claims – Workers' Compensation
Aspirion
Posted: 10/20/2026
Claims Supervisor
Aspire General Insurance
Posted: 10/20/2026
Payment Posting Supervisor
nimble solutions
Posted: 10/20/2026
Supervisor, Epic Reporting – Install
OCHIN, Inc.
Posted: 10/20/2026Go
Supervisor, Admitting – ED, One Call
CHA Hollywood Presbyterian Medical Center
Posted: 10/20/2026
Site Supervisor, Orthopedics and Podiatry
Sutter Health
Posted: 10/20/2026
Credentialing Supervisor
Dane Street
Posted: 10/20/2026
Production Supervisor, 3rd Shift
Nestle
Posted: 10/20/2026Production Supervisor
Nestle
Posted: 10/20/2026
Inventory Supervisor
DSV - Global Transport and Logistics
Posted: 10/20/2026Safety Supervisor – 1st Shift
DSV - Global Transport and Logistics
Posted: 10/20/2026
Junior Planning Supervisor
Cyberhawk™
Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing teams, with a focus on coaching, performance management, and operational excellence. Proven ability to enhance customer experience through strategic initiatives and effective communication.
Highest-signal resume keywords
Team ManagementCoaching And DevelopmentCustomer Service ExperienceAnalytical Problem SolvingTime Management
About the role
Key responsibilities & impact- Coach, motivate, and manage a team of Hotel Specialists and Team Specialists
- Own and manage end-to-end people strategy and operations, including onboarding, talent development, and engagement
- Hold regular coaching and development one-on-ones
- Translate Airbnb's mission into clear team goals and foster engagement and belonging
- Manage scheduling, time-off approvals, team meetings, and basic HR matters
- Manage individual performance and ensure policy compliance and delivery against quality, efficiency, and performance targets
- Set expectations, provide tailored coaching, deliver feedback, and recognize strong performance
- Identify opportunities to improve Hotels CX performance, policies, and procedures
- Lead the team toward company and strategic goals under the Operations Manager's direction
- Prioritize work based on seasonality and the needs of guests, hotel partners, and the business
- Collaborate with Supervisors, partner management site leads, and Hotels CX stakeholders
- Handle occasional escalated customer issues
- Own projects involving process changes and service improvements through implementation
- Contribute to service enhancements and the broader Hotels CX roadmap
Requirements
What you’ll need- Bachelor's Degree or equivalent preferred
- At least 5 years of customer service experience
- At least 2 years of experience leading, coaching, or developing others
- Previous experience supporting a remote team is a plus
- Ability to remain objective when managing people issues
- Excellent time management skills, attention to detail, and record keeping
- Passion for mentorship and development
- Solid, direct written and verbal communication skills
- Strong analytical skills and ability to solve operational and people management problems
- Empowered decision making with awareness of financial implications
- Ability to work well in an open, collaborative team environment
- Proven capability of responding readily and flexibly to change
- Some travel required
- Must be based in an eligible U.S. state
Benefits
Comp & perks- Bonus eligibility
- Equity eligibility
- Benefits
- Employee Travel Credits
- Remote work arrangement
- Reasonable accommodations throughout the recruitment process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementOnboardingTalent DevelopmentPolicy ComplianceProcess Improvement
Soft Skills
Communication SkillsMentorshipCollaborationAdaptabilityAttention To Detail
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer ExperienceRemote Team SupportOperational StrategyService EnhancementsTeam Engagement