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Aspire General InsuranceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supervising claims teams, ensuring compliance with insurance regulations, and optimizing claims processes. Proficient in providing training, performance evaluation, and fostering a high-quality work environment.
Highest-signal resume keywords
Claims ManagementProperty & Casualty Insurance ExperienceAutomobile Claims HandlingRegulatory ComplianceTeam Leadership
About the role
Key responsibilities & impact- Supervise a team of Claims Representatives and Claims Support Specialists
- Review automobile claim investigations and overall file handling
- Provide claim-handling recommendations and direction to team members
- Ensure claims are adjudicated according to company standards, industry best practices, and applicable regulations
- Determine, recommend, and grant appropriate settlement and payment authority
- Monitor the quality and accuracy of the team’s claims work product
- Ensure the team meets established performance, service, and quality goals
- Create a strong training and development environment within the Claims Department
- Provide timely coaching, feedback, recognition, and performance documentation
- Evaluate employee performance and coordinate personnel actions with Human Resources when appropriate
- Assist with identifying, recruiting, hiring, and developing top talent
- Support employee scheduling, time-off requests, and work-shift management
- Assist with the ongoing operations of the Claims Department
- Maintain established claims policies, procedures, systems, and workflows
- Identify opportunities for process and system improvements and provide recommendations to management
- Escalate issues or concerns that could negatively impact the Claims Department or company
- Ensure compliance with applicable state and federal laws, Department of Insurance requirements, carrier requirements, and company policies
- Maintain confidentiality of sensitive employee and company information
Requirements
What you’ll need- 3+ years of Property & Casualty insurance experience
- Experience handling automobile property damage, injury, and subrogation claims
- Strong understanding of insurance industry practices, standards, regulations, and terminology
- Ability to review claims and provide clear handling recommendations and direction
- Strong analytical, problem-solving, and decision-making skills
- Ability to manage multiple priorities in a high-volume, fast-paced environment
- Strong interpersonal, communication, and customer service skills
- Strong organizational skills and attention to detail
- Proficiency with Windows and Microsoft Office products
- Ability to successfully complete a background check
Benefits
Comp & perks- Exempt full-time employment
- Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs and practices
- Equal opportunity and inclusive workplace commitments
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdjudicationAnalytical SkillsProblem-Solving SkillsDecision-Making SkillsProcess Improvement
Soft Skills
Interpersonal SkillsCommunication SkillsCustomer Service SkillsOrganizational SkillsAttention to Detail
Tools & Technologies
Microsoft OfficeWindows
Industry Keywords
Insurance Industry PracticesClaims PoliciesDepartment of Insurance RequirementsSubrogation ClaimsFile Handling