American College of Education

Adjunct Faculty

• Maintain a strong academic presence and pursue growth in teaching, scholarly or creative works, and service to the profession and college
• Report and work under the department chair's leadership
• Interact directly with students in a professional manner
• Facilitate a safe and productive learning environment
• Respond promptly to student requests and contact inactive students as needed
• Review course functionality and content to ensure high-quality delivery
• Enhance course content with personal experience, insights, and professional knowledge
• Monitor assignments and provide appropriate student feedback
• Synthesize and report student performance data
• Support institutional policies, procedures, and guidelines
• Address ethical conduct, plagiarism, and copyright infringement
• Direct students to supplemental resources
• Collaborate with colleagues and leadership, including attending required meetings
• Promote the college's vision, mission, and culture
• Provide leadership within one's sphere of influence
• Maintain professional and technical knowledge through workshops, seminars, publications, networks, and professional societies
• Support and promote research to ensure quality program and course offerings

Adjunct Faculty, Teaching and Learning

• Maintain a strong academic presence and pursue professional development in teaching, scholarly or creative works, and service
• Report and work directly under the department chair
• Interact directly with students in a professional manner
• Facilitate a safe and productive learning environment
• Respond promptly to student requests and contact inactive students as needed
• Review course functionality and content to ensure high-quality delivery
• Enhance course content with personal experience, insights, and professional knowledge
• Monitor and provide feedback on assignments
• Synthesize and report student performance data
• Support program and institutional policies, procedures, and guidelines
• Address ethical conduct, plagiarism, and copyright issues and report infractions appropriately
• Direct students to supplemental resources
• Collaborate with colleagues and college leadership, including attending required meetings
• Promote the college vision, mission, and culture
• Provide leadership within the individual sphere of influence
• Participate in workshops, seminars, professional publications, networks, and professional societies
• Maintain knowledge of emerging issues and trends related to the department
• Support and promote research to ensure program and course quality
• Communicate with students and employees in real time using online and electronic media

Adjunct Faculty, Leadership and Curriculum Studies

• Maintain a strong academic presence and pursue professional development in teaching, scholarly or creative works, and service
• Report and work directly under the department chair's leadership
• Interact directly with students in an appropriate, professional manner
• Facilitate a safe and productive online learning environment
• Respond promptly to student requests and contact inactive students as needed
• Review course functionality and content to ensure high-quality delivery
• Enhance course content with personal experience, insights, and professional knowledge
• Monitor assignments and provide appropriate student feedback
• Synthesize and report student performance data
• Support program and institutional policies, procedures, and guidelines
• Aid student learning of ethical conduct related to plagiarism and copyright infringement
• Direct students to supplemental resources
• Collaborate with colleagues and college leadership, including attending required meetings
• Promote the college's vision, mission, and culture
• Provide leadership within one's sphere of influence
• Maintain professional and technical knowledge through workshops, seminars, publications, networks, and professional societies
• Maintain knowledge of emerging departmental issues and trends
• Support and promote research to ensure program and course quality
• Communicate with students and ACE employees in real time using online and electronic media

Adjunct Faculty, Educational Leadership

Product Manager

• Define and communicate product vision, strategy, roadmap, and success measures for the Student Acquisition value stream
• Own the end-to-end prospect-to-started-student journey
• Use research, journey mapping, funnel data, and stakeholder feedback to identify friction and improvement opportunities
• Establish and monitor product objectives and KPIs including speed-to-lead, stage conversion, application completion, yield, cycle time, adoption, data quality, and operational efficiency
• Prioritize initiatives based on business value, student impact, risk, cost, effort, dependencies, and strategic alignment
• Translate business problems and desired outcomes into product requirements, acceptance criteria, and decision context
• Partner with Product Owners and technology teams to sequence delivery, manage dependencies, validate releases, and confirm outcomes
• Guide product discovery, experimentation, usability testing, and continuous optimization
• Ensure consistent funnel definitions, lead qualification rules, attribution, consent, and data flow across channels and platforms
• Own the integrated roadmap across CRM, marketing automation, digital experience, inquiry and application, communications, workflow, integration, analytics, and reporting
• Evaluate platforms, vendors, and investment options; develop business cases and recommendations
• Align Marketing, Enrollment, Admissions, Student Services, IT, and executive stakeholders
• Partner with operational leaders on process design, service levels, adoption, training, change management, and peak enrollment readiness
• Ensure compliance with FERPA, privacy, consent, accessibility, security, data governance, responsible AI, and other requirements
• Communicate roadmap progress, product performance, financial impact, risks, dependencies, and decisions to executive and operational audiences

Product Manager – Student Acquisition

Artificial Intelligence

• Develop and maintain the enterprise AI strategy, roadmap, and investment portfolio aligned with ACE priorities, student outcomes, operational efficiency, and measurable value
• Establish and operate the AI Center of Excellence, including governance forums, decision rights, intake processes, standards, and cross-functional accountability
• Lead the AI Steering Committee to prioritize investments, resolve cross-functional decisions, and oversee value realization and responsible adoption
• Partner with academic and administrative leaders to identify, shape, prioritize, and scale high-value AI use cases
• Guide AI initiatives from discovery through deployment and value realization, coordinating business ownership, delivery, change management, and continuous improvement
• Define and maintain responsible AI policies, standards, controls, and lifecycle governance
• Maintain the enterprise AI inventory and coordinate risk and impact assessments with Security, Privacy, Legal, Compliance, and Data Governance
• Deliver executive- and board-ready reporting on portfolio health, adoption, value realization, impact, risk, and control effectiveness
• Advance AI literacy, role-based training, change management, and responsible adoption
• Evaluate platforms and vendors, build AI strategy and governance capability, advise executives, and monitor regulatory and industry developments
• Collaborate with students and employees in real time using online and electronic media

Director of AI Strategy – Enablement

Customer Support

• Provide day-to-day technology support and helpdesk services to ACE students, faculty, and staff
• Manage end-user devices, hardware, software, administrative platforms, conference room equipment, and IT supplies
• Manage helpdesk tickets, documentation, SLAs, and end-user computing projects
• Field help requests by telephone and ticketing system
• Build rapport with helpdesk customers and gather problem details
• Prioritize and schedule customer communication
• Escalate tickets and issues to TSS III or Senior Technology Support when required
• Document troubleshooting decisions, actions, and final resolutions in tickets
• Use diagnostic utilities, software updates, drivers, knowledge bases, and FAQs to resolve issues
• Create and update knowledge base articles
• Install and upgrade software, implement file backups, configure systems and applications, and test resolutions
• Set up new hires and adjuncts and provide technology onboarding
• Set up, maintain, and support end-user devices through Microsoft Intune
• Perform post-resolution follow-ups
• Maintain asset lists and manage adds, moves, and changes
• Manage system access and email distribution lists based on Human Resources requisitions
• Maintain knowledge of ACE security and MFA platforms
• Troubleshoot and maintain ACE SharePoint sites, libraries, and associated security groups
• Perform system status checks and respond to infrastructure alarm notifications
• Train Technology Support Specialist I and entry-level personnel
• Review TSS I tickets and provide constructive feedback and training
• Complete assigned projects within timelines
• Assist with annual refresh of employee computers
• Attend onsite support requests for trainings, board reviews, equipment processing, and other events
• Test equipment used during onsite visits and maintain Indianapolis office IT equipment
• Provide mandatory on-call and weekend support as part of a shared rotation

Technology Support Specialist II

Manager

• Develop, execute, and optimize multi-channel lifecycle marketing campaigns, including email and SMS
• Nurture prospective students, drive action, and stabilize conversion rates
• Evaluate and report on campaign effectiveness metrics
• Monitor lifecycle KPIs for applications, enrollments, and starts
• Lead data-informed optimizations to improve lifecycle communications
• Ensure consistent, brand-aligned lifecycle communications across platforms
• Partner with others to ensure brand standards are followed
• Develop testing strategies for personalized communications, targeted offers, and messaging
• Enhance student retention and program participation
• Build and maintain student satisfaction
• Recognize and anticipate student needs