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Business Operations Analyst
American ExpressCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating Business Operations programs, managing cross-functional projects, and preparing governance materials. Proficient in data analysis, stakeholder management, and maintaining compliance within regulated environments.
Highest-signal resume keywords
Project Management Office (PMO)Business Operations CoordinationRisk ManagementGovernance ReportingSharePoint Solutions
About the role
Key responsibilities & impact- Coordinate assigned AEPE Business Operations programmes and workstreams, maintaining plans, milestones, actions, dependencies, decisions and delivery risks
- Prepare governance materials, status updates, action logs and management reporting for regional forums and leadership reviews
- Follow up with owners, escalate delays or blockers and maintain evidence of decisions and completion
- Support portfolio prioritization and consolidated visibility of Business Operations demand, capacity and delivery progress
- Coordinate internal and external audits, regulatory examinations, questionnaires and 2LOD testing or effective-challenge activities, including ICT reviews and remediation
- Coordinate evidence requests, stakeholder inputs, response timelines, submission tracking and remediation actions
- Maintain structured SharePoint repositories and audit-ready records
- Produce progress reporting and escalate missed actions, evidence gaps, dependencies or risks
- Prepare dashboards, governance packs, Business Update Review materials and executive presentations
- Maintain operational and governance metrics and analyze data to identify trends, delivery concerns and improvement opportunities
- Design and maintain SharePoint solutions, trackers, approval workflows and reporting tools
- Document operating procedures, governance frameworks, process ownership and control requirements
- Identify opportunities to standardize processes and improve data quality, controls, user experience and management visibility
- Support regional governance processes, contract governance, training governance, surveys and reporting requirements
- Coordinate stakeholders across Risk, Compliance, Control Management, Legal, Regulatory Reporting and Internal Audit
- Support new initiatives and regulatory changes by clarifying requirements, organizing delivery and tracking readiness
- Contribute to third party management tasks and a continuous-improvement culture
Requirements
What you’ll need- University degree in Business Administration, Economics, Finance, Engineering, Risk Management, Law or a related discipline, or equivalent professional experience
- Relevant experience in PMO, Business Operations, Risk Management, Governance, Audit, Compliance, Regulatory or project delivery in a multinational or regulated environment
- Demonstrated experience coordinating cross-functional projects or workstreams, tracking actions and risks, and managing delivery through multiple stakeholders
- Experience preparing management reporting, dashboards, executive presentations or governance materials
- Strong analytical and problem-solving skills, and attention to detail
- Ability to manage multiple priorities, meet deadlines and take ownership of defined deliverables with appropriate guidance
- Strong relationship-building and communication skills, with the confidence to follow up, challenge constructively and escalate when required
- Advanced working knowledge of Microsoft Excel and PowerPoint
- Experience with SharePoint and collaborative document or evidence repositories
- Experience with workflow automation or comparable reporting and process tools is highly valued
- Fluency in English and at least one of the following languages: Dutch or French
- Employment eligibility to work with American Express in the Netherlands is required; the company will not pursue visa sponsorship
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisManagement ReportingWorkflow AutomationProcess ImprovementGovernance FrameworksAudit CoordinationRegulatory ComplianceStakeholder ManagementAction TrackingOperational Metrics
Soft Skills
Analytical SkillsProblem-Solving SkillsRelationship-BuildingCommunication SkillsAttention to Detail
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointSharePointCollaborative Document RepositoriesReporting Tools
Industry Keywords
Business AdministrationEconomicsFinanceEngineeringRisk ManagementLawMultinational EnvironmentRegulated EnvironmentComplianceAudit