American Express

Compliance

• Own the structure, documentation, and maintenance of the ICS Compliance Program framework
• Ensure compliance risk is identified, assessed, controlled, monitored, reported, and remediated
• Keep framework content current and aligned with enterprise policy, regulatory expectations, and business activity
• Define minimum standards for compliance risk metrics and reporting
• Produce program-level reporting on program health, emerging themes, control gaps, and management attention areas
• Translate enterprise compliance policies into first-line operating procedures, playbooks, and practical guidance
• Develop and maintain playbooks for priority topics and improve existing procedures
• Build and maintain a role-based regulatory awareness curriculum
• Oversee targeted learning materials, awareness guides, and knowledge resources
• Establish and facilitate communities of practice across jurisdictions, functions, and business teams
• Drive continuous improvement, corrective actions, root cause analysis, and lessons learned
• Support first-line teams with regulatory change impact assessments and business implementation

Regulatory Advisory Practices Manager

Brand Manager

• Plan, deliver and optimise integrated campaigns across paid, owned and social channels.
• Develop campaign strategies, messaging and creative that drive customer and commercial outcomes.
• Manage campaigns end-to-end, from briefing and creative development through approvals, production, implementation and optimisation.
• Partner with agencies and internal teams to deliver high-quality, compliant and on-brand marketing.
• Build the Amex NZ brand through campaigns, content, social media and partnerships.
• Lead organic and paid social activity, including content, creators and ambassador programmes.
• Use customer insights, performance data, AI and automation to improve marketing effectiveness and efficiency.
• Manage campaign governance, budgets, quality assurance and compliance.

Regulatory Advisory Practices Manager

Brand and Social Lead