American Express

Product Marketing

• Support product launches, refreshes, and repricing
• Control, track, and monitor Premium Cardmembers’ responses to campaigns and events
• Manage event capacity and attendee lists
• Make outbound calls to confirm event attendance and obtain satisfaction feedback when needed
• Manage event waiting lists and make outbound calls when needed
• Support the organization of events for Premium Cardmembers
• Maintain web and app content across channels for Consumer and SBS Products
• Collaborate and align with Customer Service and Travel & Lifestyle teams to coordinate campaigns and events
• Support Dining programs for Cardmembers
• Support team projects as required
• Maintain updated product benchmarks and analyze competitors
• Control Marketing materials stock
• Support Product Marketing Team activities involving Amex Experiences App content, campaigns, events, and projects

Product & Marketing Intern

Onboarding Specialist

• Take ownership of Line of Business outcomes, including end-to-end turnaround times, service level agreements (SLAs), and quality performance
• Oversee resolution of escalations, exceptions, and complex onboarding matters while adhering to AML and regulatory obligations
• Support implementation, communication, and monitoring of policy and process changes
• Strengthen AML knowledge and onboarding expertise through coaching, feedback, and upskilling initiatives
• Manage Enhanced Due Diligence (EDD) reviews and processes
• Partner with Training Analysts to identify development opportunities and support team capability uplift
• Conduct periodic quality assurance and spot-check reviews across the Client Onboarding team
• Collaborate with New Accounts, Sales, Compliance, Risk, and Legal teams to support account set-up
• Facilitate stakeholder alignment and collaboration sessions to drive consistency and best practice
• Build and maintain relationships with Business Development Executives and Managers regarding complex reviews and case resolutions

Client Onboarding Specialist

Procurement

• Report to one of the UK Managers and be accountable for cost-effective procurement and contract execution for a wide range of products and services.
• Implement contracting strategies, including developing and executing sourcing activities such as Requests for Information and Requests for Proposal.
• Collaborate with internal stakeholders and third-party suppliers to identify opportunities to drive cost savings across categories.
• Drive value and competitive advantage through effective supplier negotiations.
• Review and identify supplier risk with Third Party Risk Management teams and business stakeholders to support supplier governance.
• Manage contract execution in line with required policies, standards, and processes.
• Drive cross-functional and cross-business-unit results affecting American Express revenue and profitability.
• Work with Governance Teams on projects addressing changing legal and regulatory requirements and ensuring policy and contract compliance.
• Support development of global category management plans, spend-profile analysis, industry benchmarking, presentations, and dashboards for stakeholders and suppliers.

Undergraduate Strategic Sourcing & Business Enablement Analyst

Manager

• Lead the design, development, testing, and implementation of rules to detect internal fraud across American Express business units and systems
• Collaborate with risk identification and detection analytics peers to develop internal fraud rules, including production deployment and monitoring
• Translate internal fraud typologies, control gaps, and behavioral patterns into actionable detection logic
• Partner with Internal Fraud Analytics to incorporate model outputs, risk indicators, and anomaly detection insights into rules
• Monitor rule performance, identify tuning opportunities, and drive continuous improvement to maximize precision and minimize false positives
• Ensure rules adhere to enterprise governance, documentation, and control standards
• Maintain audit-ready records of rule design, performance metrics, and business justification
• Implement, test, and maintain rules within fraud detection platforms
• Work with Fraud Risk Identification, Detection Analytics, and 2LOD Risk teams to ensure holistic internal fraud coverage and validate rule effectiveness
• Stay current on emerging internal fraud trends, detection technologies, and rules engine capabilities
• Identify opportunities to enhance automation and efficiency in rule management
• Contribute to the Internal Fraud COE strategy by sharing insights, best practices, and innovation ideas

Senior Manager, Internal Fraud Rules Development

Product Manager

• Support the end-to-end delivery of digital ticketing products and features from concept through launch, in partnership with the Digital Product Manager
• Contribute to roadmap execution by defining detailed product requirements and user stories for digital ticketing experiences
• Translate business needs into actionable requirements for engineering teams
• Partner with engineering teams on day-to-day development of digital ticketing capabilities
• Lead Agile ceremonies, including stand-ups, sprint planning, backlog grooming, and retrospectives
• Own backlog hygiene and support prioritization aligned with roadmap objectives
• Support testing and validation, collaborate with QA, participate in UAT, and coordinate defect resolution and launch readiness
• Monitor product performance, track conversion, purchase flow, and fulfillment metrics, and identify trends
• Assist in building reports and dashboards for product optimization
• Support digital entertainment initiatives, third-party integrations, partner onboarding, and coordination
• Help ensure a seamless customer experience across internal and third-party ticketing solutions
• Collaborate with internal PMs/POs on workflows, requirements gathering, and feature delivery
• Build relationships with engineering, design, marketing, legal, servicing, and external partners
• Track industry trends, competitive offerings, and emerging ticketing technologies to inform the product roadmap

Senior Associate – Digital Product Management

IT Support

• Design, develop, and deliver scalable, high-quality full-stack software solutions using Java and Python
• Lead the architecture and implementation of distributed systems
• Own end-to-end feature delivery from design and development through deployment, monitoring, and production support
• Drive coding standards, testing, documentation, and continuous delivery as a senior Agile team member
• Mentor and guide junior engineers through code reviews, design discussions, and knowledge sharing
• Collaborate with architects, product managers, and cross-functional teams to translate business requirements into scalable technical solutions
• Build and evolve RESTful APIs, microservices, and event-driven systems with strong service contracts and backward compatibility
• Improve CI/CD pipelines, test automation, and developer productivity
• Identify system bottlenecks, debug complex issues, and drive root-cause analysis with long-term fixes
• Design for scalability, resilience, and observability, including monitoring, logging, and alerting
• Contribute to cloud-native adoption, containerization, infrastructure-as-code, and auto-scaling architectures
• Influence technical direction by proposing innovative, pragmatic solutions
• Own accountability for high-impact outcomes aligned with team and organizational goals

Senior Software Engineer II – Enterprise Architecture

Communications

• Serve as a trusted advisor and thought partner to the SVP, shaping strategic priorities, organizational focus areas, and executive-level presentations and materials.
• Synthesize insights and translate enterprise and departmental priorities into actionable plans that drive coordination and execution across teams.
• Anticipate emerging opportunities, risks, and trends affecting the function, brand, or company reputation.
• Lead complex, high-visibility initiatives across Reputation Management, Financial & Corporate Communications, Corporate Sustainability Communications, Brand Communications, and Social Media.
• Strengthen collaboration, simplify ways of working, and advance the function’s strategic goals and long-term evolution.
• Represent the SVP and Executive Office in strategic discussions and cross-functional working groups.
• Foster a connected, collaborative, and high-performing Corporate Communications culture.
• Lead colleague engagement, professional development, knowledge sharing, and cross-team collaboration initiatives.
• Monitor media, content, and stakeholder shifts and identify opportunities for communications innovation.
• Help the organization adapt to new platforms, technologies, audience behaviors, and future communications opportunities.
• Support workforce strategy, third-party processes, transformational initiatives, planning cycles, budgets, vendor management, governance activities, and departmental priorities.

Director Assistant, Corporate Communications

• Translate business needs and stakeholder inputs into clear requirements and actionable onboarding solutions
• Collaborate with cross-functional partners across Credit and Fraud Risk, Product, Technology, Operations, EAPP, and related teams to support onboarding initiatives and future-state process improvements
• Capture, analyze, and document business requirements, process flows, user stories, and acceptance criteria
• Support requirement readiness for development, initial solution design discussions, prioritization, and dependency tracking
• Help enhance end-to-end onboarding processes that support risk management decisions while improving efficiency, scalability, and customer experience
• Partner closely with Risk Capabilities and Technology teams to support deployment of onboarding enhancements and next-generation capabilities
• Coordinate and support testing activities including UAT, end-to-end, and regression testing
• Track project status, risks, action items, and key milestones, and provide updates to stakeholders and leadership
• Perform ad hoc analysis and reporting to support capability development, performance measurement, and process improvement

• Design solutions and strategies using GRC-ratified data, predictive and generative AI models, data visualization, and UI development
• Collaborate with GRC teams, Financial Crimes Investigations, Data Science, and Technologies
• Create analytical capabilities and solutions to minimize credit and fraud risk and improve customer experience
• Lead feature and user story definition sessions
• Identify product solutions for short-term tactical needs and long-term strategy
• Establish acceptance criteria and test strategy, and write user acceptance test cases
• Lead scope prioritization sessions and backlog grooming
• Maintain open communication with stakeholders, business partners, and technology partners
• Support governance processes for assigned products
• Seek and apply product feedback
• Contribute to product and capability scope

Associate – Digital Product Management

Auditor

• Participate as a key team member on audit projects
• Independently own audit tasks, including documenting processes, developing workpapers, and executing audit tests
• Assist Senior Managers and Managers throughout the audit lifecycle
• Maintain audit proficiency through professional development in data analytics, technology, and banking best practices
• Review prior audit results and business monitoring materials to support audit planning
• Participate in walkthroughs using effective challenge and critical thinking
• Execute process, governance, and oversight testing to evaluate control design and effectiveness
• Draft workpapers and audit issue documentation using department and company tools
• Identify and escalate issues during testing and audit execution
• Develop understanding of American Express' business model, products, services, and organizational units
• Document and evaluate audit observations and findings
• Support client status meetings, audit requests, and administrative tasks
• Execute validation of corrective actions and Management Action Plans (MAPs)
• Communicate task status, roadblocks, challenges, and potential solutions to management and leadership
• Work proactively and take initiative on next steps
• Provide guidance and feedback to staff auditors
• Draft test steps, audit findings, and audit reports with guidance
• Understand regulatory requirements including UDAAP, TILA, FCRA, and ECOA

Senior Auditor

AI Engineer

• Build and iterate on Generative AI applications, including retrieval-augmented generation (RAG) systems and lightweight agent workflows
• Develop data pipelines that bring together logs, metrics, and operational data to support AI-driven use cases
• Prototype quickly and help transition successful ideas into production-ready tools
• Apply LLMs, embeddings, and vector databases to solve problems in incident management and system operations
• Collaborate with engineers and product partners to identify high-impact opportunities for AI in production environments
• Contribute to deployment, monitoring, and ongoing improvement of AI-powered systems
• Design and scale AI systems in real-world production environments
• Build reliable, observable systems with measurable effectiveness and outcomes
• Work across teams to turn ideas into adopted mainstream solutions

Senior AI Engineer

• Support the development and execution of product initiatives within Agentic Commerce Solutions
• Assist in translating product strategy into detailed requirements, user stories, and documentation
• Partner with Technology teams to clarify requirements, support development, and track progress against milestones
• Collaborate with cross-functional stakeholders including Risk, Strategy, GTM, and Architecture to support delivery of product capabilities
• Support the design and development of Agentic Commerce features such as tokenization, identity, and intent capture through research and documentation
• Assist in managing timelines, dependencies, and risks across assigned tasks or components
• Contribute to product documentation, including specifications, process flows, and integration materials
• Support testing activities, including validation of requirements and coordination of feedback
• Conduct research on industry trends, emerging technologies, and competitive developments in agentic and digital commerce
• Support internal communications and preparation of materials for stakeholder updates

Senior Associate – Digital Product Management, Agentic Commerce

• Lead New York colleague volunteering and execute a strategy to positively impact the New York community
• Support local nonprofits and lead colleague champions to host successful volunteer events
• Manage relationships with community and nonprofit partners
• Identify external partners or vendors to execute Corporate Sustainability strategies across the United States
• Facilitate grants and strategically manage the United States volunteering budget
• Drive strategy and support United States volunteering champions in hosting successful events
• Support efforts across global markets on an ad-hoc basis
• Support internal and external communication efforts across United States markets

Manager, U.S. Colleague Impact

Project Manager

• Lead day-to-day project management and execution of Community Impact programs from planning through launch, delivery, and close-out
• Develop and maintain integrated workplans covering timelines, milestones, dependencies, deliverables, stakeholder responsibilities, partner activities, internal reviews and approvals, and communications
• Drive work across multiple workstreams, clarifying ownership, next steps, and decisions
• Monitor program status; anticipate and surface risks, trade-offs, dependencies, and decisions; resolve issues or escalate when needed
• Coordinate grant and program lifecycle activities, including due diligence, risk and compliance reviews, approvals, reporting, evaluation, and impact measurement
• Coordinate nonprofit and implementation partners with internal American Express stakeholders across geographies and time zones, including Legal, Communications, Operations, and relevant business teams
• Establish working relationships and operating rhythms that keep stakeholders aligned
• Synthesize information, clarify options and implications, and support effective decision-making
• Understand program objectives, audiences, partners, and intended outcomes to improve execution and program effectiveness
• Identify opportunities to simplify processes and reduce unnecessary complexity
• Develop practical, repeatable tools and processes for multiple programs
• Capture and apply lessons to program design, delivery, and the broader Community Impact operating model

Manager, Community Impact Programs – Project Manager

• Lead airport lounge renovation and expansion projects end to end, including planning, budgeting, scheduling, execution, and closeout
• Execute project-driven implementation strategies and clearly identify project scope in a fast-paced, matrixed organization
• Provide project updates, risk assessments, and recommendations to internal stakeholders and leadership
• Serve as the primary point of contact among Design & Construction, Business Product and Operations Group, GRE Finance, and Brand Management
• Manage agreements with external consultants, contractors, and specialty vendors, including vendor onboarding, contracting, and contract delivery
• Oversee construction management activities, including schedule maintenance, budget tracking, change management, and quality control
• Identify risks, resolve issues, and drive decisions to keep projects moving forward
• Oversee post-renovation facilities considerations for long-term functionality, durability, and guest experience
• Lead transition from site delivery into operations and manage closeout procedures
• Deliver projects within governance frameworks, maintaining oversight of approvals, documentation, financial commitments, procurement, risk management, and reporting

Product & Marketing Intern

Client Onboarding Specialist

Undergraduate Strategic Sourcing & Business Enablement Analyst

Senior Manager, Internal Fraud Rules Development

Senior Associate – Digital Product Management

Senior Software Engineer II – Enterprise Architecture

Director Assistant, Corporate Communications

Senior Associate – Digital Product Management

Associate – Digital Product Management

Senior Auditor

Senior AI Engineer

Senior Associate – Digital Product Management, Agentic Commerce

Manager, U.S. Colleague Impact

Manager, Community Impact Programs – Project Manager

Project Management Manager