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Systems Engineer – Tier 3
Apogee Engineering, LLCCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network design, architecture, and engineering for specialized communications systems, with a strong focus on operational readiness and incident response. Proficient in ServiceNow development and configuration, ensuring effective IT service management and workflow automation.
Highest-signal resume keywords
Network DesignServiceNow DevelopmentRouting and Switching (Cisco, Juniper)Tier 3 Escalation SupportTS/SCI Clearance
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage and sustain the Executive Airlift Communications Network (EACN) to ensure continuous operational readiness
- Provide engineering and technical support to three Air-to-GIG Gateways at SAFB, JBA, and JBLM, and the Systems Integration Lab (SIL) at SAFB
- Perform network design, architecture, and engineering tasks for reliable voice, video, and data services aboard specially equipped executive aircraft
- Support potential expansion of voice, video, and data services to additional aircraft and ground forces within the Mobility Air Forces (MAF) mission set
- Provide ServiceNow development and configuration support for ticketing, workflow automation, and IT service management processes
- Support incident response for the 89th Airlift Wing's Government Security Operations Center (GSOC) at JBA, including detection, analysis, and resolution of security and network incidents
- Conduct data analysis for GSOC reporting, trend identification, and operational decision-making
- Troubleshoot and resolve complex Tier 3-level network and systems issues across geographically distributed sites
- Collaborate with government stakeholders, engineering teams, and leadership to keep mission-critical communications systems operational
- Document system configurations, network architecture, standard operating procedures, and engineering changes
- Participate in system upgrades, lifecycle refresh planning, and integration testing within the SIL environment
Requirements
What you’ll need- Must be a US citizen
- Must have and be able to maintain a TS/SCI level clearance
- Bachelor's Degree in Computer Science, Information Technology, Electrical Engineering, Systems Engineering, or a related technical field
- 6–8 years of progressive experience in systems/network engineering
- At least 2–3 years at a senior/Tier 3 escalation support level
- Demonstrated experience with network design, architecture, and engineering in support of satellite, airborne, or other specialized communications systems preferred
- Experience supporting GIG, DISA, or DoD enterprise network environments
- Hands-on experience with routing and switching platforms (Cisco, Juniper)
- Experience with network protocols (TCP/IP, BGP, OSPF, MPLS)
- Experience with voice/video/data integration (VoIP, VTC systems)
- Advanced certifications such as CCNP, CCIE, CISSP, or equivalent preferred
- ServiceNow Certified System Administrator (CSA) or ServiceNow development certification preferred
- Prior experience supporting executive airlift, special air mission (SAM), or senior leader communications programs preferred
- Experience with Mobility Air Forces (MAF) systems and mission sets preferred
- Experience with satellite communications (SATCOM) systems and airborne communications architectures preferred
- Ability to work full-time on-site at Joint Base Lewis-McChord (JBLM), McChord, Washington
Benefits
Comp & perks- Regular full-time position
- 10% travel may be required
- Advanced certifications such as CCNP, CCIE, CISSP, or equivalent may be supported as preferred qualifications
- ServiceNow Certified System Administrator (CSA) or ServiceNow development certification may be supported as preferred qualifications
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network ArchitectureVoice/Video/Data IntegrationNetwork Protocols (TCP/IP, BGP, OSPF, MPLS)Data AnalysisIncident ResponseTroubleshootingEngineering SupportSystem UpgradesLifecycle Refresh PlanningIntegration Testing
Soft Skills
CollaborationCommunicationProblem-SolvingLeadership
Tools & Technologies
ServiceNowGIGDISADoD Enterprise NetworksSATCOM Systems
Certifications & Qualifications
CCNPCCIECISSPServiceNow Certified System Administrator
Industry Keywords
Executive AirliftMobility Air Forces (MAF)Special Air Mission (SAM)Government Security Operations Center (GSOC)Airborne Communications