Aptive Resources

Business Analyst

• Support health system transformation, implementation and operations, and healthcare business-enabling services for the Office of Suicide Prevention within the VA/VHA
• Support analysis of the efficacy of Emergent Suicide Care benefit implementation so eligible Veterans receive the benefit appropriately
• Support full ESCb benefit implementation through standard operating procedures, evaluation of implementation processes, leadership data analysis, and communication artifacts
• Conduct research and structured reviews of documentation, policies, procedures, and guidance to evaluate program performance
• Conduct organizational assessments and gap analyses, documenting findings and recommendations
• Help define and refine project and program requirements, objectives, and strategies
• Track deliverables, maintain project artifacts and workplans, and coordinate activities across team members and stakeholders
• Present findings, analyses, and proposed solutions in client-facing meetings and working sessions
• Coordinate across multidisciplinary, geographically dispersed teams and maintain stakeholder relationships
• Perform qualitative analyses of program documentation, data, and stakeholder input
• Support quantitative data review and basic metrics development
• Prepare and maintain documentation, records, presentations, and analytical deliverables
• Build and apply knowledge of complex programmatic, policy, and operational topics

Management Analyst

• Participate in ISRM's AI cross-functional team standing meetings and help track progress against core goals
• Recommend support for developing, reviewing, and finalizing responsible AI policies and procedures
• Identify and evaluate opportunities to use AI tools to reduce or streamline staff workload across ISRM's field-based programs
• Deliver or support education and training on responsible and efficient use of VA-provided AI tools
• Coordinate with trainers and subject matter experts as needed
• Track and report progress on policy status, workload-reduction initiatives, and training completion/adoption
• Conduct organizational studies assessing policies, position/performance plans, and workforce processes
• Identify gaps relative to AI integration and modernization goals
• Support harmonization and modernization of policy, position, and performance plans related to AI adoption
• Conduct surveys, focus groups, and other data collection to assess customer and staff experience with ISRM services and AI adoption efforts

Management Analyst – AI Cross-Functional Team Support

General

• Conceptualize and execute complex visual projects across digital, print, web, social media, and video platforms
• Design and produce high-level design and video projects from wireframing through final production
• Collaborate with marketing, technical teams, and technical subject matter experts
• Create and integrate visual, audio, and interactive content, including motion graphics, animations, infographics, and data visualizations
• Manage production workflows from planning through execution, including design concepts, photo shoots, video shoots, animations, and web-based media
• Produce multimedia deliverables meeting Section 508 accessibility standards, including captioning, transcripts, descriptive audio, and alt text
• Prepare and optimize graphics and video assets for web, social, email, and conference/display use
• Create reusable, style-consistent templates and assets for efficient cross-platform content reuse

Multimedia Specialist

Frontend Engineer

• Design, build, and maintain ServiceNow Service Portal pages and widgets for multiple user types and roles
• Use Service Portal Designer, Page Editor, Widget Editor, and portal theming
• Conduct comprehensive portal UX assessments
• Develop management plans, documentation, and design artifacts for site and portal development and continuous improvement
• Implement and verify Section 508 and WCAG 2.2 accessibility on new and updated pages and widgets
• Apply the NSF Tech Accelerators brand and style guide
• Coordinate with content owners to ensure published material meets copyright and release requirements
• Collaborate with the NSF TIP program team and stakeholder engagement/communications staff
• Translate engagement plans, personas, and editorial calendars into portal features and page content
• Support the U.S. National Science Foundation Tech Accelerators initiative through a ServiceNow-based portal serving researchers, innovators, investors, federal partners, and the public

Web Developer

Project Manager

• Serve as the Task Order Project Manager and primary Contractor point of contact with SPD/CCPI and the Contracting Officer’s Representative
• Support a portfolio of up to six concurrent pilots and associated CCPI program management activities
• Maintain the Government-approved Project Management Plan, Project Charter, integrated schedule, milestones, RAID Log, and Stakeholder Registry
• Develop and maintain a Portfolio Management Dashboard covering status, milestones, risks, dependencies, decision points, and funding
• Lead weekly status meetings with the COR and produce Weekly Task Reports
• Prepare semi-monthly budget and schedule trackers and Monthly Progress Reports covering budget, schedule, staffing, and performance
• Prepare scoping letters for emerging in-scope requirements
• Facilitate working sessions, stakeholder meetings, and decision-making forums
• Maintain centralized repositories, action trackers, and risk/issue logs
• Collaborate with the Program Director, Pilot Project Manager, Stakeholder Engagement & Communications Specialist, and Technical Writer/Editor
• Support executive-ready briefing materials for SES leadership, governance bodies, and Congressional reporting
• Track approved scope changes
• Maintain organized project files using version control and records management practices
• Provide timely reporting on status, schedule, risks, issues, and performance metrics to support informed decision-making

Project Manager – VA Center for Care & Payment Innovation, Pilot Coordination, Community of Practice Support

Program Manager

• Provide technical program leadership for the contractor team across all six workstreams
• Align AI inventory, risk management, oversight, strategy, and field operations delivery to a single operating model
• Develop the AI center of excellence operational playbook, staffing model, and standard operating procedures
• Document and recommend distributed VHA AI innovation and governance processes
• Develop and recommend the operational structure and support model for field partnership pilots, including five field-based pilot AI project development teams
• Support VHA business units in creating and updating AI innovation and governance strategies across at least five business units
• Develop AI entrepreneur and adopter playbooks covering internal development pathways and vendor evaluation
• Design and lead qualitative and quantitative assessments of pilot outcomes and program implementation
• Manage the program to cost, schedule, and performance, and identify and mitigate risks
• Serve as the contractor’s senior escalation point to government leadership on delivery status, resourcing, and risk
• Develop programming for the VHA AI Assessment Subcommittee, field AI committees, and other centralized governance entities, including trainings and summits
• Support administrative operations, planning, and content development for monthly meetings across at least two AI oversight committees and one workgroup

Program Director

Graphics Designer

• Create visual concepts by hand or using computer applications to communicate ideas that inform, inspire, and engage stakeholders across up to six concurrent healthcare pilots
• Develop layouts and produce communications products including social media graphics, press-release support materials, one-pagers, briefing decks, dashboards, outreach materials, and toolkits
• Understand the VHA environment, SPD/CCPI programs, portfolio and pilot landscape, target audiences, and communication goals
• Design recurring and ad hoc communications products supporting Communications Product Release Management
• Support weekly briefing-deck compilation, weekly team updates, monthly All Hands materials, and monthly outreach-material refreshes
• Translate complex program, portfolio, and pilot status information into dashboards, infographics, and briefing materials for SES, governance-board, and Congressional-facing audiences
• Develop executive-quality guiding coalition meeting materials, Community of Practice resources, and training/knowledge-management guides
• Provide design and layout support for the Portfolio Management Dashboard, Monthly Progress Reports, and Monthly Pilot Performance Reports
• Review visual and electronic deliverables for Section 508 / WCAG accessibility compliance
• Apply Executive-Ready Standards, including zero-defect quality, consistent voice and terminology, and internal quality-control review
• Coordinate with the Technical Writer/Editor and Senior Stakeholder Engagement & Communications Specialist on messaging refinement and stakeholder communications
• Maintain SPD/CCPI and VA brand, template, and style guidelines; exclude contractor branding from Government deliverables
• Manage competing priorities and deadlines across multiple pilots and communications workstreams
• Support urgent COR requests within the 24-hour responsiveness requirement

Graphic Design Specialist

• Represent VHA in standards development organizations and related bodies, including HL7, SNOMED International, Regenstrief/LOINC, NCPDP, X12, DICOM, IHE, and ISO/TC 215
• Track ballot cycles, comment periods, workgroup calendars, and implementation guide development
• Prepare and submit VA comments, ballot reconciliations, and change requests
• Coordinate VA participation and maintain working relationships with standards organization staff and federal counterparts
• Analyze standards, implementation guides, and terminology releases for operational impact on VHA systems and workflows
• Translate standards requirements for informatics analysts, clinical SMEs, architects, and program leadership
• Advise on adoption timing, conformance expectations, implementation gaps, and costs
• Support requirements development and interoperability design decisions
• Resolve conflicts between standards and existing VA policy
• Own the program’s knowledge management approach for standards and interoperability content
• Build and maintain repository structures, taxonomies, naming conventions, and version control
• Curate implementation guides, value sets, terminology mappings, decision records, position papers, meeting summaries, and lessons learned
• Establish content review cycles and develop SOPs, job aids, reference materials, and onboarding content
• Support communities of practice and recurring knowledge-sharing sessions
• Manage schedules, dependencies, and deliverables
• Produce status reports, briefing materials, and executive summaries for VA leadership
• Facilitate working sessions, capture decisions and action items, and drive them to closure
• Coordinate with OIP work streams and adjacent VA programs
• Support government leads with documentation, meeting logistics, and follow-through on external commitments

Standards Development Organization Liaison – Knowledge Management

• Serve as Project Manager for one or more projects within the DEAN program
• Provide day-to-day management of assigned project activities
• Ensure deliverables are completed on scope, on schedule, and within budget
• Plan, initiate, manage, execute, and close out assigned projects supporting VHA's integrated health care system
• Apply structured project management methodologies aligned with PMI standards and federal contracting requirements
• Provide project-level status updates to the Task Order Project Lead / Program Manager
• Escalate risks and issues and recommend mitigation strategies
• Develop and maintain project schedules, risk and issue logs, action item trackers, and status reports
• Coordinate with internal project teams, VA program offices, and partner contractors
• Align efforts, resolve dependencies, and drive execution of assigned workstreams
• Monitor project performance metrics
• Participate in lessons-learned reviews
• Support continuous improvement of project execution processes aligned with VHA operational standards