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Supply Chain Coordinator – Transportation
ARMADA Supply Chain SolutionsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in transportation operations management, ensuring on-time delivery and compliance while effectively communicating with stakeholders. Proficient in data collection, performance measurement, and continuous process improvement within the logistics domain.
Highest-signal resume keywords
Transportation Management System (TMS)MercuryGate ProficiencyFourKites Tracking PlatformStrong Verbal And Written Communication SkillsBachelor’s Degree In Business, Communications, Supply Chain Or Logistics
About the role
Key responsibilities & impact- Manage day-to-day transportation execution for designated clients or geographic areas, ensuring on-time delivery and compliance with service requirements
- Monitor shipments using MercuryGate Transportation Management System and FourKites real-time tracking platform
- Identify and resolve transportation defects through prompt exception signal management
- Communicate proactively with clients, suppliers, distributors, carriers, and internal teams regarding shipment status, issues, and resolutions
- Document and escalate recurring transportation challenges to management for continuous process improvement
- Support data collection and reporting for accurate performance measurement and compliance
- Coordinate first response activity for pickup and in-transit issues
- Escalate issues to the appropriate Transportation Analyst or Manager
- Document exception signal management and resolution through reason-code application and note entry
- Assist carriers, distributors, and suppliers in resolving issues
- Comply with and analyze standard operating procedures for potential improvements
- Support implementation plans for ongoing productivity improvement
- Develop and manage carrier, supplier, and distributor relationships
Requirements
What you’ll need- Bachelor’s degree in business, communications, supply chain or logistics preferred
- 1–3 years of customer service or transportation operations experience preferred
- Strong verbal and written communication skills in English required
- Ability to communicate clearly and professionally with carriers, customers, and internal and external stakeholders
- Ability to interpret and respond to transportation-related communications, including load tenders, appointment scheduling, exception notifications, and accessorial disputes
- Ability to document shipment events, escalations, and resolutions in a clear, concise, and standardized format
- Ability to communicate effectively in high-pressure, time-sensitive situations
- Ability to follow standard operating procedures while adapting to dynamic transportation conditions
- Proficiency in Microsoft Office Suite, particularly Excel (filtering, sorting, basic formulas) and Outlook
- General understanding of business and transportation terms and concepts
- Proficient in Microsoft Word, Outlook, and Excel required
- Access and TMS applications preferred
- Ability to perform prolonged sitting and computer/phone usage in an office environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transportation OperationsException Signal ManagementData Collection And ReportingStandard Operating Procedures ComplianceDocumentation Of Shipment EventsPerformance MeasurementLoad Tender InterpretationAppointment SchedulingAccessorial Dispute ResolutionProficiency In Microsoft Excel
Soft Skills
Clear And Professional CommunicationAbility To Work Under PressureProblem-Solving SkillsAdaptability To Dynamic ConditionsRelationship Management
Tools & Technologies
Microsoft Office SuiteMicrosoft WordMicrosoft OutlookExcel Filtering And SortingTMS Applications
Industry Keywords
Transportation ComplianceLogisticsCustomer ServiceSupply Chain ManagementPerformance Improvement