Arrow Components

Business Operations

• Serve as the strategic operating partner to the General Manager, Global Services
• Build and lead the operational framework enabling profitable, efficient, and predictable organizational scaling
• Own business performance management, forecasting, operational governance, business process operations, sales operations, capacity planning, business intelligence, systems integration, and strategic transformation initiatives
• Lead business operating reviews, scorecards, KPI management, forecasting, reporting, and performance visibility
• Drive accountability to plans, targets, and strategic priorities
• Identify risks, opportunities, and corrective actions
• Lead revenue, margin, bookings, backlog, and resource forecasting
• Support annual planning, budgeting, and long-range strategy
• Establish capacity planning across all service lines
• Optimize utilization, workforce productivity, and hiring plans
• Establish operating standards, governance, and performance management
• Align Sales, Portfolio, Delivery, Customer Success, Finance, and Technology
• Drive process standardization, automation, scalability, and continuous improvement
• Own and optimize lead-to-order, quote-to-cash, resource-to-revenue, service delivery, and renewals processes
• Establish process governance, controls, documentation, and performance metrics
• Eliminate operational friction and reduce cycle times across cross-functional workflows
• Drive process standardization and automation across North America and EMEA
• Support pipeline governance, forecast management, opportunity visibility, CRM data quality, sales process discipline, and forecasting accuracy
• Deliver sales performance analytics, dashboards, business insights, executive dashboards, and actionable insights
• Partner with Sales leadership to improve bookings performance, services attach rates, and commercial execution
• Provide leadership for pricing, profitability, and recurring revenue performance
• Improve systems integration, reporting automation, and quote-to-cash execution
• Lead transformation initiatives supporting growth and operational maturity
• Translate strategy into roadmaps, metrics, and accountability
• Develop business cases for investments, acquisitions, and new offerings
• Serve as a strategic advisor to the General Manager

Director, Services Business Operations

Customer Success Manager

• Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth
• Handle onboarding and ongoing training to increase retention and uncover upsells
• Meet or exceed assigned renewal rate and growth targets
• Track at-risk, non-renewal, pending, and lost renewals, including cancellation reasons
• Support assigned client base and respond timely to customer inquiries
• Promptly follow up on customer-related issues
• Collaborate with Sales, Marketing, Channel, and Technical teams
• Share, develop, and build global market intelligence concerning customers, market trends, supply, and demand
• Conduct quarterly business review virtual visits with at least 75% of accounts in their renewal year

Customer Success Representative

Sales Engineer

• Define critical markets and new customers in the assigned sales territory
• Plan strategy and develop key customer relationships to establish a foundation for solution selling
• Maintain and promote relationships with customer contacts determining design opportunities
• Address existing business challenges and ensure customer satisfaction related to supply chain management and value-added services
• Prepare comprehensive internal quarterly business reviews and present strategic growth plans and implementation steps
• Lead regular QBRs with major customers to identify additional sales opportunities
• Create demand for Arrow products and services
• Work with engineers and designers to specify, select, and resolve electronic board designs with Arrow franchised suppliers
• Promote and sell value-added, supply chain, and full life-cycle programs offered by Arrow
• Establish and build relationships with key suppliers

Field Sales Engineer

Engineer

Position:
Market Development Engineer

Job Description:
Principal Accountabilities
•Analyze line items to determine appropriate pricing model. Return quotes with details, including mins/mults, NCNR, delivery, pricing, and special restrictions. Make resale recommendations based on market knowledge.
•Identify and action purchase order reschedules, cancellations and purchasing products to authorized levels. Manage inventory availability levels to established goals. Support product allocation process at a device and customer level.
•Work with sales team on developing strategies to successfully win customer quotes. Implement strategic supplier focused programs and provide updates to the sales team. Strategically drive profitability through constant communication with external suppliers and sales teams through inventory management. Strong knowledge of market conditions in order to create a competitive advantage.
•Sound financial knowledge to achieve Return on Working Capital (ROWC) goals through implementation of technology plans. Determine inventory forecasts at the device level and effectively achieve correct inventory mix.
•Reconcile errors with suppliers, product accounting, and sales teams. Drive RGP margin enhancement opportunities by utilizing available tools.

Experience / Education
Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Location:
CN-Shanghai, China (Raffles City The Bund)

Time Type:
Full time

Job Category:
Product & Supplier Management