Arrow Electronics

Inside Sales

• Manage overall account relationships by providing strategic service and support to assigned customer bases
• Maximize margins, gain market share, and drive value-added solution selling
• Coordinate with internal and external resources to provide customer service, facilitate quoting, fulfill demand, ensure on-time order delivery, provide engineering support, and troubleshoot customer problems
• Serve as liaison between suppliers, supplier representatives, and customers to build long-term business partnerships for Arrow
• Develop and manage customer strategy in assigned account territory
• Sell and drive Solutions Selling within approved account-level strategy
• Support the Order to Invoice process
• Own the customer interface for backend Quality processes, including corrective actions and Field Quality Reports
• Maintain Perfect Order Index (POI) and inventory integrity to minimize write-offs and bill-backs
• Own the customer interface for Credit and Financial Information and coordinate resources and support functions
• Own Quote to Order sales objectives, set quote-process strategy, coordinate quotation resources and processing, validate EOL and NCNR item-class changes, negotiate pricing and quote markup, and notify customers of price increases

Inside Sales Representative

Outside Sales

• Define critical markets and new customers in the San Diego, CA market
• Plan strategy and develop key customer relationships for solution selling
• Maintain and promote relationships with customer contacts determining design opportunities
• Address existing business challenges and ensure customer satisfaction in supply chain management and value-added services
• Develop strategic plans for assigned accounts
• Sell and market Arrow’s full set of offerings and key supplier lines
• Prepare internal quarterly business reviews with strategic plans and implementation steps
• Lead regular QBRs with major customers to unlock additional sales opportunities
• Promote and sell value-add, supply chain, and full life cycle programs
• Track sales using sales tracking systems, Salesforce.com, and Oracle Establish
• Build relationships with key suppliers
• Participate in a sales compensation plan with variable compensation tied to sales-related goals

Field Sales Representative II – IP&E

Manager

• Build regional relationships with key decision makers at assigned suppliers to grow sales and market share through programs and marketing activities.
• Execute the regional business and sales plan.
• Monitor and forecast regional performance.
• Collaborate with the Global Supplier Management team to execute regional annual goals.
• Establish branch and territory performance review cadence internally and externally with suppliers.
• Execute go-to-market initiatives centered on key technologies and segments, aligning regional investment to support them.
• Field and resolve supplier and Arrow organization escalations.
• Operate in a 70/30 split.

Supplier Manager II, Semiconductor

SDET

• Develop unit, function, and integration test scripts
• Conduct code reviews
• Execute, analyze, and debug tests
• Automate web and mobile applications
• Automate APIs
• Perform embedded device testing
• Support Dockerization and CI/CD pipeline activities

Test Automation Engineer

Customer Success Manager

• Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth
• Handle onboarding and ongoing training to increase retention and uncover upsells
• Meet or exceed assigned renewal rate and growth targets
• Track at-risk, non-renewal, pending, and lost renewals, including cancellation reasons
• Support assigned client base and respond to customer inquiries and issues
• Collaborate with Sales, Marketing, Channel, and Technical teams to develop global market intelligence
• Conduct quarterly business review virtual visits with at least 75% of accounts in their renewal year
• Travel less than 25% of the time

Customer Success Representative

Full-stack Engineer

• Execute complete verification projects as a senior engineer
• Mentor team members
• Communicate and interact with clients
• Conduct in-depth technical reviews
• Closely track technical and management aspects of projects
• Provide guidance on UVM-based SystemVerilog testbenches
• Define block, subsystem, and SoC top-level test plans
• Perform NoC and chiplet-based multi-core SoC functional and performance verification
• Act as a resource for less-experienced colleagues
• Contribute to process improvements

Senior Engineer

Business Intelligence Analyst

• Provide HR reporting support, including research, analysis of business requests, problem solving, issue tracking, and resolution.
• Design, support, and coordinate development of business-relevant analytics and processes.
• Maintain data confidentiality according to established security and confidentiality standards.
• Translate requirements into dashboards and reports that enable information sharing across the client enterprise.
• Provide reporting support for ad hoc projects and requests.
• Select and evaluate data to address and track business issues.
• Consult with functional teams on metrics selection, application, and implementation.
• Apply analytical and research skills to monitor trends and elevate issues.
• Promote self-service reporting functionality with end users.
• Monitor reporting usage logs and recommend consolidation where possible.
• Ensure HRIS data integrity through audit reports; troubleshoot irregularities and partner with HRIS to correct discrepancies and ensure compliance.
• Identify opportunities to reduce cycle times and increase reporting efficiencies.
• Stay current on technology, approaches, and best practices in business analytics.
• Serve as a key contact for non-routine HR systems and data questions and requests.
• Collaborate with HR/HRIS teams to ensure consistent system usage across regions.