Autodesk

Customer Support

• Define the strategic direction, themes, and narrative across executive council programs
• Develop agendas, discussion frameworks, and session content with senior internal stakeholders
• Align council conversations to Autodesk’s strategic priorities and participating customers’ key issues
• Design engagements that encourage meaningful, candid dialogue with senior customer and Autodesk leaders
• Partner with Industry Marketing, Strategy, Product, Sales, and Customer Success leaders to identify priority topics and desired outcomes
• Brief and prepare Autodesk executives for each council engagement
• Facilitate or guide executive-level conversations during council sessions
• Navigate a complex, matrixed organization and influence across functions to drive alignment and high-quality engagement
• Capture and synthesize themes, perspectives, and insights from council discussions
• Translate customer input into actionable insights for Product, Strategy, Marketing, Sales, and Customer Success leaders
• Identify opportunities for council insights to inform business priorities and strengthen the voice of the customer
• Connect council relationships and outcomes to customer advocacy, recognition, and storytelling opportunities
• Partner with a Program Manager responsible for program operations, logistics, measurement, and event execution
• Ensure alignment between content strategy, program goals/KPIs, and the overall customer experience
• Build and maintain strong relationships with executive council members and deliver a high-value customer experience

Senior Customer Experience Manager – Executive Councils

Program Manager

• Report to the Vice President, Chief Architect of PDMS
• Support the architecture organization and broader architecture community across PDMS
• Advise the Chief Architect on strategy, operational efficiency, and organizational alignment
• Manage and drive the engagement model for architecture leadership, the Architecture Council, and key stakeholders
• Track strategic roadmap initiatives, verify execution, and update dashboards
• Help determine key performance indicators, process scope, and structure
• Create, plan, and facilitate staff meetings and track follow-up actions
• Create strategic written and spoken messaging to support collaboration across teams
• Conduct research, benchmarking, and analytics to identify efficiency opportunities
• Propose systems and processes to streamline operations
• Manage budgets
• Support organizational planning and growth
• Partner with architects to establish plans and finalize deliverables
• Participate in decision-making and influence outcomes
• Own a limited area of responsibility, such as Program Management

Senior Program Manager, PDMS Architecture

Marketing

• Own Fusion positioning and messaging for EMEA
• Adapt global narratives to regional segments, industries, and competitive dynamics
• Conduct customer discovery conversations across EMEA and identify pain points, resonant language, and deal objections
• Translate customer insight into messaging, campaigns, and enablement
• Partner with Campaigns, Demand Gen, and Growth Marketing and co-own funnel outcomes
• Bring customer evidence, win/loss signals, and competitive intelligence to product, global product marketing, and regional sales
• Lead regional launches end-to-end, including localized messaging, field and partner enablement, events, and post-launch adoption
• Build technically credible content, demos, use-case narratives, and comparison assets
• Develop AI-enabled marketing workflows and use release marketing to generate demand
• Measure messaging resonance, customer insight impact, activation, adoption, and EMEA pipeline influence

Senior Customer Experience Manager – Executive Councils

Senior Program Manager, PDMS Architecture

Product & Technical Marketing, Fusion