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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce Core Platform, Service Cloud, and Experience Cloud, with a strong focus on building and deploying AI agents and integrating complex systems. Proficient in developing Lightning app solutions and utilizing Salesforce Data Cloud for enhanced customer experiences.
Highest-signal resume keywords
Salesforce Administration/Development ExperienceApex Classes and TriggersLightning Web Components (LWC)Salesforce Data Cloud ExperienceAmazon Connect Integration
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Develop and administer systems and tools on the Salesforce Core Platform, Service Cloud, and Experience Cloud to improve the HR customer experience
- Build robust Lightning app solutions for the service console, including flows, screens, actions, and recommendation strategies that automate workflows
- Build and deploy autonomous AI agents using Salesforce Agentforce, including the trust layer, prompt templates, and flows
- Use Salesforce Data Cloud to unify customer profiles and connect enterprise data to power AI decision-making
- Architect complex Service Cloud solutions integrating multiple systems, including Amazon Connect/AWS telephony voice channels and MuleSoft integrations
- Coordinate with IT teams and assess resources and time needed for large strategic projects
- Recommend Salesforce best practices and map the path for change from current practices
- Apply expertise to medium-sized projects or portions of large projects, selecting appropriate tools, methods, and techniques
- Work closely with project managers and team leads
- Create and document business requirements, use cases, and test cases with stakeholders, business users and analysts, partners, and vendor teams
- Translate between end users and technical experts
- Support end-user application enhancements
Requirements
What you’ll need- 5 years of experience as a Salesforce Administrator/Developer
- 5 years of experience with Apex classes, Apex triggers, Batch Apex, Lightning Web Components (LWC), Visualforce, REST, SOAP, bulk, streaming API, Change Data Capture, Platform Events, Force.com API, SOQL, and SOSL
- Salesforce/Agentforce certifications are preferred
- Experience building and deploying autonomous AI agents with Salesforce Agentforce
- Experience with Salesforce Data Cloud
- Strong integration experience with Amazon Connect or AWS telephony ecosystems and Salesforce Service Cloud
- Deep understanding of Salesforce architecture, processes, products, and best practices
- Experience with MuleSoft integrations and building an ODS
- Development experience with CSS, HTML, XML, JavaScript, jQuery, and SQL
- Advanced software design and secure development skills, including object-oriented programming concepts
- Availability to work 8:00 AM to 5:00 PM
- Candidates must be located in the United States
Benefits
Comp & perks- W2 Employment
- Group Medical
- Dental
- Vision
- Life insurance
- Retirement Savings Program
- PSL
- Remote work / telecommuting 100% of the time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Apex ClassesApex TriggersLightning Web Components (LWC)VisualforceREST APISOAP APISOQLSOSLJavaScriptSQL
Soft Skills
CollaborationCommunicationProblem-Solving
Tools & Technologies
Salesforce Core PlatformService CloudExperience CloudSalesforce AgentforceMuleSoftAmazon ConnectAWS
Certifications & Qualifications
Salesforce CertificationAgentforce Certification
Industry Keywords
AI AgentsIntegrationCustomer ExperienceBusiness RequirementsChange Management