Demonstrates expertise in leading large-scale transformation programs within the insurance and financial services sectors, focusing on operational efficiency and user experience optimization. Proficient in managing multidisciplinary teams and fostering collaboration to achieve strategic objectives.

Highest-signal resume keywords

Large-Scale Transformation LeadershipOperational Efficiency ImprovementDigital Experience DesignTeam ManagementBilingual Proficiency in French and English

About the role

Key responsibilities & impact

Lead the transformation of digital channels and group insurance processes to significantly improve operational efficiency, productivity, and expense ratios
Lead complex, large-scale transformation programs and projects, including multi-year initiatives with significant technology and operational components
Serve as a leader in the implementation, evolution, and optimization of the digital group insurance platform
Contribute to the overall group insurance transformation roadmap
Contribute to the evolution of digital experience design and governance models across the organization
Ensure alignment between digital channels and end-to-end business processes
Collaborate with product, CX, marketing, data, and IT teams to place user experience at the heart of digital initiatives
Contribute to the definition, optimization, and evolution of UX/UI standards, principles, and practices across Beneva’s digital platforms
Define, ensure the consistency and quality of digital journeys, and evolve them for members and partners
Act as a strategic partner and advisor to the VP, Digital, on group insurance-related matters
Lead and mobilize multidisciplinary teams across projects, transformation, experience, and partner functions
Foster a culture of collaboration, engagement, rigor, agility, and accountability
Work closely with business, IT, finance, customer experience, contact centre, and external partner teams
Establish the vision for the capabilities required within the senior leadership function and ensure their development among team members through proactive talent and performance management

Requirements

What you’ll need

Bachelor’s degree in a relevant discipline, such as business administration, management, technology, or an equivalent combination of education and experience
Minimum 12–15 years of relevant professional experience
6–9 years of experience managing personnel and teams
Extensive experience in complex environments, such as insurance, financial services, or large organizations
Proven experience leading large-scale transformation programs or portfolios
Significant experience in continuous improvement and enhancing operational and financial performance
Advanced proficiency in French, both spoken and written
Intermediate proficiency in English, both spoken and written, due to the nature of the role and interactions with English-speaking colleagues, partners, clients, or suppliers, or to support the company’s growth objectives

Benefits

Comp & perks

Beneva is an equal opportunity employer
Contribute to the well-being of the community
Provide insurance and financial services to clients throughout their lives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transformation Program ManagementOperational Performance EnhancementUX/UI Standards DefinitionDigital Channel OptimizationBusiness Process Alignment

Soft Skills

CollaborationEngagementAgilityAccountabilityStrategic Partnership

Industry Keywords

Group InsuranceFinancial ServicesContinuous ImprovementDigital PlatformsCustomer Experience