Demonstrates proficiency in managing referral processes and conducting assessments within behavioral health services. Strong communication skills and attention to detail are essential for coordinating with various stakeholders and ensuring compliance with regulatory guidelines.

Highest-signal resume keywords

Referral ManagementASAM ScreeningsCommunication SkillsAttention to DetailTeamwork

About the role

Key responsibilities & impact

Manage the procedural functioning of the shift and referrals in the EMR
Track and monitor referral status
Answer calls and conduct initial phone assessments and screenings for bedded programs
Ensure referral information is complete
Use multiple computer systems to place clients and monitor behavioral-services bed capacity
Conduct ASAM screenings and provide referral information to individuals who do not meet admission requirements
Liaise with hospital emergency rooms, referring partners, and other providers
Communicate programmatic updates and clinical procedural alerts
Access the administrator on call and escalate referral information when needed
Provide feedback to the Transfer Center Manager regarding shift performance
Coordinate necessary information for methadone guest dosing and other medications before admission
Maintain denial and acceptance in accordance with regulatory guidelines
Perform other related duties as assigned

Requirements

What you’ll need

Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one or more years related experience and/or training; or equivalent combination of education and experience
Bachelor's degree preferred
Ability to answer phones and hear and communicate fluently with English-speaking callers
Ability to key into a computer
Ability to read documentation and computer entries
Excellent communication and teamwork
Ability to pay attention to detail and multitask
Must maintain professional status
Must be able to walk, stoop, kneel, crouch, or crawl
Must occasionally lift and/or move up to 20 pounds
Distance vision, peripheral vision, and depth perception

Benefits

Comp & perks

Influenza (flu) vaccination required as a condition of employment
Potential shift differentials, call pay, premium pay, and overtime pay, as applicable
Equal Opportunity Employer/Veterans/Disabled

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

EMR ManagementReferral TrackingInitial Phone AssessmentsDocumentation ReadingMultitasking

Soft Skills

Excellent CommunicationTeam Collaboration

Tools & Technologies

Computer Systems

Industry Keywords

Behavioral HealthRegulatory GuidelinesMethadone Guest Dosing