BreakmarkHR

Chief Technology Officer

• Partner with enterprise customers throughout the sales process
• Lead technical discovery, product demonstrations, architecture reviews, and integration discussions
• Serve as a trusted technical advisor for AI deployments in production environments
• Build integrations, prototypes, and production-ready solutions
• Set high engineering standards around scalability, reliability, and performance
• Support complex customer implementations requiring deep technical expertise
• Recruit, mentor, and grow a high-performing engineering and solutions organisation
• Establish best practices across architecture, delivery, and customer success
• Create the technical foundation for long-term regional growth
• Lead enterprise implementations from solution design through deployment
• Ensure AI solutions operate reliably and effectively in production
• Solve high-impact technical challenges alongside customers and internal teams
• Bring customer feedback into Product and Engineering roadmaps
• Adapt solutions to regional market needs
• Represent the technical organisation across customers, partners, and internal stakeholders

Head of Department

• Lead and scale the global Customer Solutions organization, encompassing Account Management and Technical Support
• Own the post-implementation customer experience for enterprise clients, ensuring effective ongoing support, issue resolution, and relationship management
• Establish a clear global operating model across regions, functions, and customer segments
• Hire, coach, and develop a diverse international team, creating strong leadership capacity as the organization grows
• Define and monitor metrics measuring customer health, service quality, responsiveness, operational efficiency, and team performance
• Standardize processes, escalation protocols, service expectations, and ways of working across markets
• Build proactive customer-management practices that identify risks and opportunities before they become urgent
• Partner with Engineering and Product teams to resolve complex technical issues and translate customer feedback into improvements
• Collaborate with Commercial teams to ensure continuity from implementation through long-term account development
• Act as a senior escalation point for strategic enterprise customers and high-impact technical or operational matters
• Strengthen collaboration and knowledge-sharing across a remote, globally distributed organization
• Support the company’s continued international expansion, particularly across Europe and APAC
• Represent the voice of the customer in leadership discussions and operational planning
• Create a scalable and consistent global Customer Solutions organization that delivers excellent technical support, strengthens enterprise relationships, and supports international growth

Global Head of Customer Solutions

• Lead the technical side of sales by joining early-stage conversations, presenting demos, and guiding architecture and security discussions.
• Act as hands-on engineering lead by shipping code, building integrations, and setting high quality standards.
• Build and lead a high-performing technical team across engineering, integration, and pre-sales.
• Drive customer integrations from scoping to deployment of AI agents and ensure production accuracy.
• Gather customer feedback, localize the product, and represent regional needs to the global Product team.
• Serve as the local technical point of contact, build partnerships, and handle escalations.

CTO, CIS

• Lead the technical side of sales by joining early-stage conversations, presenting demos, and guiding architecture and security discussions
• Act as hands-on engineering lead by shipping code, building integrations, and setting high quality standards
• Build and lead a high-performing technical team across engineering, integration, and pre-sales
• Drive customer integrations from scoping to deployment of AI agents and ensure production accuracy
• Gather customer feedback, localize the product, and represent regional needs to the global Product team
• Serve as the local technical point of contact, building partnerships and handling escalations

Engineer

• Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize AI solutions
• Build new features, MVPs, and scalable solutions that directly impact customer outcomes
• Develop robust applications and tools using React, TypeScript, Node.js, and Python
• Design, implement, and iterate on AI/ML solutions, including LLM prompting, voice tuning, and transcriber tuning
• Manage APIs and integrations with third-party systems
• Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions
• Continuously improve AI solutions based on customer feedback and evolving requirements
• Prioritize and manage multiple projects under tight deadlines while maintaining high-quality results

Forward Deployed Engineer

• Lead customer deployments and take ownership of the outcome
• Spend time on-site to understand workflows, users, and operational challenges
• Build and adapt full-stack software using TypeScript, React, and Python or Node.js
• Turn customer needs into clear engineering work and iterate with users in live environments
• Identify which solutions should become reusable product capabilities
• Own deployments from kickoff through go-live, working with real data, legacy systems, and evolving requirements

Community Manager

• Build and run a local ambassador network in priority cities, starting with Mexico City, Bogotá, Miami, Quito, and Lima
• Identify credible local operators and founders to serve as ambassadors
• Own events end to end, including guest lists, invitations, venues, run of show, follow-up, and ambassador care
• Convert successful events into repeatable city playbooks, including dinners, wine tastings, happy hours, and executive roundtables
• Collaborate with Sales on target-account outreach and executive relationship building
• Maintain community engagement between events through introductions, touchpoints, and programming
• Manage social media content calendars, scheduling, and coordination with content creators
• Track attendance, attendee seniority, introductions, meetings booked, and pipeline influenced by city
• Adjust community activities based on pipeline results

CTO

Global Head of Customer Solutions

CTO, CIS

CTO

Forward Deployed Engineer

Forward Deployed Engineer

Community Builder