Buenro

Operations

• Take over day-to-day business operations so the CEO can focus on strategy, vision and growth
• Own finance, legal, people and operations end to end
• Initially oversee growth and sales, including the Head of Sales & Partnerships, until a growth and revenue leader joins
• Review finance, legal, contracts, payroll, compliance and decision-making during the first 90 days
• Design the operations, finance, legal and people functions, including hiring plans
• Improve and standardize audits, curator contracts and fundraising paperwork
• Own budgeting, cash management, forecasting, reporting and the financial model
• Lead the Head of Finance and oversee marketplace payments, payouts, reconciliation and tax
• Set revenue and growth targets with the CEO and ensure delivery
• Own curator and supply partnership contracts and manage external law firms and legal spend
• Maintain compliance across jurisdictions, including entities, data protection and payments regulation
• Run fundraising operations, investment documents, shareholder resolutions, cap table and equity administration
• Own financial and investor reporting and due diligence readiness
• Manage payroll, contractors, compensation and equity administration with the Head of People
• Translate the CEO’s vision into company goals and plans, track progress and hold teams accountable
• Act on the CEO’s behalf when she is travelling or unavailable
• Build functions hands-on and hire additional team members as work grows

Head of Operations – Future COO

Financial Planning and Analysis

• Run day-to-day finance, including payroll, invoicing, billing, payables and multi-currency reconciliation
• Work with the external accounting office to maintain accurate, documented books
• Ensure curators and accommodation partners are paid correctly and on time
• Own tracking, reconciliation and controls for curator advances
• Research options, build models and propose changes to platform money flows
• Build payment and payout solutions with engineering
• Manage revenue recognition, intermediary accounting treatment, annual audit and year-end close
• Maintain compliance with VAT, payments regulation and financial data protection
• Own monthly close, cash position, burn reporting, budget and financial model
• Support revenue forecasting, fundraising models and working-capital facilities
• Model hiring costs and align headcount plans with budget and runway
• Work on compensation structure, salary benchmarks and ESOP administration
• Build P&L by event and curator and improve margins
• Optimise cash timing, treasury, currency risk and client-fund handling
• Act as deal desk for curator partnerships and run monthly business reviews
• Redesign the finance stack and automate workflows and dashboards
• Shape the financial side of fintech features such as split payments, payouts and new payment methods
• Lead entity setup and management beyond Estonia, starting with Brazil
• Optimise tax and VAT across countries and manage intercompany money flows
• Own chargebacks, fraud checks and deposit handling
• Use AI and automation to scale the finance function
• Hire the first finance operations team member as volume grows
• In the first 90 days, take over from the interim finance partner, map processes and money flows, deliver reliable monthly reporting, and take ownership of audit and year-end preparation

Head of Finance

Account Manager

• Build Buenro's entire sales department as the first senior sales leader
• Develop the sales strategy for event curators across music, conferences and sport
• Identify target curators, prioritize opportunities and qualify deals
• Generate outbound leads using AI, CRM and automation tools while maintaining personalized outreach
• Build and lead an ambassador network in the festival and events industry
• Grow network, referral and inbound sales channels
• Work with the Brand & Marketing Lead across sales touchpoints
• Run the full sales cycle from initial conversation through pitch, negotiation and signature
• Sell multi-year exclusive partnerships and engage curators before existing contracts end
• Work closely with the COO on agreements and contract commitments
• Ensure signed curators successfully launch, grow, renew and refer others
• Coordinate with product on custom features and launch timelines
• Oversee concierge operations and ensure accommodation supply is ready for each event
• Develop scalable supply and accommodation-partnership processes
• Master CRM and pipeline tools and build a repeatable sales playbook
• Report pipeline status, meetings, learnings and performance to the CEO and COO
• Analyze bottlenecks, determine hiring needs, and hire and lead the sales team
• In the first 90 days, review the pipeline, meet ambassadors and curators, establish outbound methods and close the first three curator partnerships

Head of Sales – Partnerships

Backend Engineer

• Build and maintain the Buenro platform
• Work closely with Frontend/Mobile and Systems & Platform teams
• Develop and maintain backend infrastructure
• Build new features and functionality for the Buenro platform
• Implement robust, maintainable backend services using Node.js and NestJS
• Debug production issues across the stack using logs, metrics, and traces
• Improve backend APIs and middleware
• Optimize authentication and RBAC/ABAC practices
• Work with message queues and in-memory databases to improve performance and efficiency
• Deliver low-latency, secure, and fault-tolerant backend solutions
• Ensure world-class availability, performance, and scalability

Senior Backend Engineer

Product Designer

• Own how Buenro looks and feels across every product touchpoint for event guests and curators
• Personally design high-impact product moments, including transitions, animations, micro-interactions and visual hierarchy
• Lead the end-to-end Buenro journey from functional product to premium experience
• Design intuitive curator tools for creating events and showcasing each curator's brand
• Design the ticket-purchase and accommodation-booking journey for guests
• Design the event experience, including schedules, updates, messages and logistics
• Design post-event social engagement, profiles, connections and retention experiences
• Translate Buenro's brand into the product across the app, event experience, invites and messages
• Build and own the design system
• Design conversational, AI-led concierge experiences
• Lead and mentor product designers on craft
• Provide final sign-off on design quality before engineering
• Maintain brand, quality, consistency and intentionality across designs
• Report to the CXO and lead the product design team
• Collaborate as a peer with the Product Lead and closely with the Brand & Marketing Lead
• Audit the app, event pages, onboarding, booking flows and curator touchpoints during the first 90 days
• Define product design principles, refine the design system and ship redesigned high-impact flows

Head of Operations – Future COO

Head of Finance

Head of Sales – Partnerships

Senior Backend Engineer

Head of Design